The Manager, Learning Center of Excellence, Systems (Mgr LCoE Systems) is responsible for providing design, development, delivery, evaluation, logistical support and content management support for system application training. The Mgr LCoE Systems will work closely with the Dir LCoE Systems and AD LCoE Systems to continually improve the scale, depth, and quality of system application training that aligns with strategic objectives within Global Development.
A typical day in this role looks like:
This position is expected to have the ability to execute a variety of roles to meet the expectations of effective relationship management and driving compliance and high-quality delivery.
Strategic Alignment:
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Understand the business and associated roles within Global Development.
- Understand the business needs and technical challenges experienced by Global Development associates and collaborate with Dir and AD LCoE Systems to determine strategy for designing and delivering systems training at scale.
Relationship Management
- Use knowledge of business and customer base in order to identify SMEs and potential departmental trainers that could be leveraged for system application training delivery.
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Consult with Training Business Partners, Global Dev IT and System Owners/SMEs to design and deliver learning solutions, in a wide range of multimedia formats.
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Interact with LCoE C3 team to ensure accurate assignment and compliance oversight.
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Support
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Maintain and continue to develop a robust and accurate end-to-end knowledge of business processes and applicable procedures for Global Development
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Participate in system and business process training related activities, such as performing UAT on training materials and auditing face to face/virtual instructor led system/business process training sessions.
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With Dir and AD LCoE Systems, establish method for system training curriculum creation and oversight, ensure management input at designated timepoints
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Work with functional SMEs and Dir and AD LCoE Systems to establish role based curriculum or training matrices to match system requirements
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Support Dir and AD LCoE Systems in creating/executing/maintaining detailed training plan for all supported systems, create all deliverables and work closely with support teams (System Owners, SMEs, Facilitator/ Trainer, Super Users).
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As needed, conduct system training sessions as well as plan and facilitate workstream sessions related to the implementation of systems supported by GDT.
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Dir and AD LCoE Systems may require Systems Training Manager to develop subject-matter expertise in the target application to help facilitate the design and development of learning solutions, in cases where functional SMEs require additional support.
Effectiveness tracking
- Evaluate continuous feedback from surveys, help desk queries, Super User/Trainer qualitative feedback regarding existing systems and make recommendations for improvement to training.
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Track trends and monitor training compliance; prepare routine progress reports on job specific training programs for management.
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Implement plan for improving compliance across supported stakeholder groups.
This role may be for you if you have:
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Instructional Design: Creating quick reference guides, video tutorials, Instructor Led Training guides
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Facilitiation skills – Comfortable facilitating in a face to face and virtual environment
- Time Management - Ability to manage multiple projects with overlapping deadlines
In order to be considered qualified for this role, a minimum of Bachelors degree is required. and
ideally 2+ years Clinical, Pharmaceutical or Medical Device experience with understanding of GxP guidelines;
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At least 2 years’ experience designing and delivering system application training *incorporating system and business process*
- Ideally 3+ years instructional design experience.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
