Find customer support Jobs in county galway

EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Receptionist - Maldron Hotel Oranmore
Dalata —Galway, County Galway
- Full-time
- Customer service
- Hotel
- No degree
- Employee assistance program
Quick apply
Forever New, Sales Consultant, Part Time, Permanent
Brown Thomas Arnotts —Galway, County Galway
- Part-time
- No degree
- Communication skills
15h
Production Scheduler
Dexcom —Athenry, County Galway
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
6d
Part Time Sales Associate, Tommy Hilfiger - Galway
Tommy Hilfiger —Galway, County Galway
- Part-time
- Hospitality
- No degree
- Communication skills
Business in Retail Advisor (Galway)
Vodafone —Galway, County Galway
- Full-time
- Sales
4d
Store Manager Designate - Galway
Poundland —Galway, County Galway
- Up to €38,000 a year
- Retail management
- Leadership
- Employee discount
8d
Allied Health Administrator, Temporary
Blackrock Health Galway Clinic —Galway, County Galway
- Full-time
- Customer service
- Clinic
- No degree
Quick apply
13d
SALE ASSISTANT - FULL TIME - GALWAY
Jump juice bars —Galway, County Galway
- €14.40 an hour
- Full-time
- Customer service
- No degree
- Restaurant experience
Quick apply
6d
TEAM MANAGER
Primark —Galway, County Galway
- €47,375 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
- Employee assistance program
1d
Senior Sales Assistant
BORN —Loughrea, County Galway
- €15 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
Electrician
Activ8 Energies —Ballinasloe, County Galway
- €68,000–€71,000 a year
- Full-time
- Communication skills
- Wellness program
- Annual leave
Quick apply
8d
Front Office Receptionist
The Harbour Hotel —Galway, County Galway
- Part-time
- Customer service
- Hotel
- Front desk
- Wellness program
- Employee assistance program
Quick apply
Jet Vac CCTV Specialist
Walsh Waste Limited —Oranmore, County Galway
- €40,000–€50,000 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Part Time Sale Assistant - Galway
O'Briens Wine —Galway, County Galway
- Part-time
- Employee discount
- Referral programme
Quick apply
1d
Assistant Manager
JJM and ASOCIADOS —Galway, County Galway
- €2,500–€2,950 a month
- Part-time
- Sales
- Merchandising
- Maths
Quick apply
Medical Administrator
Alliance Medical —Ballinasloe, County Galway
- 12 hour shift
- Customer service
- No degree
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
8d
People & Service Team Leader
River Island —Galway, County Galway
- €31,674 a year
- Weekend availability
- No degree
- Leadership
- Communication skills
- Annual leave
Quick apply
Customer Program Coordinator (MRO)
CEC —Galway, County Galway
- Full-time
- Inventory control
- Engineering
- ERP systems
Quick apply
Operations Manager (West/Northwest)
Intersport Elverys —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d

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EMEA Customer Success Specialist - French Speaking

MathWorks -
Galway, County Galway

Apply Now

Job details

Qualifications

French
MATLAB
Doctoral degree
Sales
Social media management
English
Master's degree
Project management
Bachelor's degree
Organisational skills
Negotiation

Full job description

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

2026 is an exciting time to join MathWorks as we continue to grow our Shared Sales & Services centre in Galway, Ireland.

MathWorks has established an EMEA Customer Success team dedicated to helping our academic customers experience the full value of MATLAB and Simulink.

We are seeking an enthusiastic, creative individual to join our team and help our customers in France and French-speaking markets efficiently implement campus-wide access to our products.

As a Customer Success Specialist, you will partner with a portfolio of the world’s leading academic universities, working as part of an account team to drive engagement, build awareness, and demonstrate ROI for our software solutions. Your proactive approach will ensure customers experience outstanding service and value, directly supporting the renewal of their campus-wide license each year.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Drive Customer Awareness and Engagement by developing and executing collaborative implementation plans, integrating awareness-building activities with deeper technical engagement initiatives led by the wider Account Team (including Sales/Account Manager, Customer Success Engineers, and Field Marketing).
Maximise Customer ROI by maintaining proactive, regular contact throughout the annual lifecycle, conducting regular Business Reviews, and ensuring Campus-Wide access supports the University’s strategic goals.
Build trusted, consultative relationships with University stakeholders, acting as a central point of contact for current and prospective MATLAB user communities and identifying and nurturing customer advocates.
Analyse and improve the customer experience by discovering potential gaps that may impact retention, collaborating cross-functionally to address these issues, and contributing to the evolution of ROI reporting tools that support the renewal process.
Integrate customer feedback through regular interactions, satisfaction surveys, and input from customer-facing colleagues, collaborating with the Customer Success team to continuously improve materials, tools, and processes.
Support and manage Onboarding and training activities as part of the customer journey, ensuring a seamless transition to the Campus-Wide Licence from the commitment stage through to annual renewal. Motivate and empower customers to take ownership of their deployment for ongoing success.
Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience, escalating to Sales or Installation Support as required, and managing additional issues until resolved.
Collaborate with the Educational Sales team to support pre-sale processes when needed and work closely with the wider account team to deliver a cohesive customer experience.

Native-level French and English speaker; proficiency (C1+) in a second European language is highly advantageous.
Customer-focused with excellent communication (written and verbal) and presentation skills.
Strong critical thinking, negotiation, and project management skills.
Detail-oriented, self-starter with strong organisational abilities.
Ability to deduce required activities based on proactive analysis of customer metrics.
Demonstrated ownership of customer issues and relationship-building skills.
Proven ability to influence and direct customer activities.
Effective problem-solving, collaboration, and influencing skills.
4-5 years’ experience in a customer success or equivalent customer-facing role.
Experience in a technical or software environment.
Solid program and project management skills, including project analysis, risk management, course correction, and process improvement.
Demonstrated ability to work in highly collaborative, cross-functional environments.
Experience working with staff at multiple levels, including senior management; international experience is a plus.
Social media savvy, with awareness of social media strategy, usage, content, and channels deployed by third-level institutes.

A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Apply Now

Refine Your Search

customer support jobs in county galway

EMEA Customer Success Specialist - French Speaking

Receptionist - Maldron Hotel Oranmore

Forever New, Sales Consultant, Part Time, Permanent

Production Scheduler

Part Time Sales Associate, Tommy Hilfiger - Galway

Business in Retail Advisor (Galway)

Store Manager Designate - Galway

Allied Health Administrator, Temporary

SALE ASSISTANT - FULL TIME - GALWAY

TEAM MANAGER

Senior Sales Assistant

Electrician

Front Office Receptionist

Jet Vac CCTV Specialist

Part Time Sale Assistant - Galway

Assistant Manager

Medical Administrator

People & Service Team Leader

Customer Program Coordinator (MRO)

Operations Manager (West/Northwest)

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