Find Sales & marketing Jobs in Kinsale, C

Customer Retention Executive
Kearys —Little Island, County Cork
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Workplace Solutions - VP Global Solutions ROW
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Drawing Technician
David Kiely Kitchens —Carrigaline, County Cork
- From €30,000 a year
- Full-time
- No degree
- Communication skills
Quick apply
4h
Bid & Contracts Administrator
Mainline Group —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
3h
Principal Product Manager
SolarWinds —Cork, County Cork
- Analysis skills
- Product management
- Mentoring
Quick apply
Clinical Territory Associate
Intuitive Surgical —Cork, County Cork
- Day shift
- Sales
- English
- Bachelor's degree
Field Sales Representative
Field Sales Solutions —Cork, County Cork
- €34,500 a year
- Full-time
- Sales
- Negotiation
- Time management
- Fuel card
- Employee assistance program
Quick apply
12d
Personal Trainer
BASE Health & Fitness —Cork, County Cork
- From €15 an hour
- Part-time
- English
- First Aid Certification
- In-person
- Wellness program
- Gym membership
Quick apply
8d
Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
8d
Group Sales Support
News Corp —Cork, County Cork
- Employee assistance program
OTC Finance Manager - EMEA Claims
Logitech —Cork, County Cork
- Full-time
- Microsoft Excel
- Oracle
- Finance
- Work from home
7d
Leadership & Success Mentor
GearUp2Success —Cork, County Cork
- Remote
Quick apply
Supervisor-Wilton Shopping Centre
Ginos Gelato —Bishopstown, County Cork
- €14.15–€14.50 an hour
- Full-time
- No degree
- Leadership
Quick apply
8d
Customer Resilience Manager
Rubrik Security Cloud —Cork, County Cork
- Bachelor's degree
- Leadership
- Communication skills
1d
Key Account Manager
IQVIA —Cork, County Cork
- Full-time
- No degree
- Communication skills
18h
Channel Account Manager
Trellix —Cork, County Cork
- Sales
- English
- Computer networking
- Annual leave
2d
Director, Web Platform & Technology
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Agile
Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
8d
Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA - German-speaking
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
8d
Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA - German-speaking
Quest Software —Cork, County Cork
- From €36,626 a year
- Full-time
- English
- Communication skills
8d

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Customer Retention Executive

Kearys -
Little Island, County Cork

Quick apply

Job details

Full-time

Benefits

Tax Saver Scheme
Bike to work scheme
Annual leave
Company pension
Employee assistance program
Referral programme

Full job description

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Full Time Customer Retention Executive to join our growing team based in BMW Little Island.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

Inbound service contact

Answer inbound service and aftersales calls promptly and professionally, within answer-rate and abandonment targets.
Book, amend and cancel workshop appointments in the DMS: correct job type, realistic time allocation, courtesy car or collection and delivery arranged where needed.
Take service, repair, NCT, tyre, bodyshop and warranty enquiries through to a confirmed booking
Give clear, accurate information on pricing, service content, service plans and what the visit will involve; quote from approved price menus.
Capture and verify customer and vehicle data on every contact - contact details, registration, VIN, mileage, service history, marketing consent.
Resolve straightforward queries first time; escalate technical, goodwill or complaint matters to the Service Manager via the agreed path.
Log every interaction, outcome and next action in the CRM before closing the contact.

Outbound retention activity

Work daily and weekly outbound call lists to keep the workshop loaded and the customer base retained:
- Service due and overdue reminders, including vehicles flagged by BMW's condition-based servicing and TeleService notifications.
- Lapsed customer win-back - vehicles that have missed a service interval or moved to independent garages.
- Declined and deferred work follow-up - red/amber items from vehicle health checks, rebooked with the customer.
- NCT and roadside/warranty expiry contact, including extended warranty and service plan conversations.
- Recall and technical campaign outreach, driving completion rates.
- Post-visit follow-up and courtesy calls; first contact on low satisfaction scores.
- No-show and cancellation rebooking.
Segment and prioritise the customer base by vehicle age, warranty and service plan status, and time since last visit.
Promote service plans, value service offerings and BMW parts and accessories where genuinely appropriate to the customer's vehicle and usage.
Maintain a personal pipeline of open retention opportunities with dated follow-ups; nothing left uncontacted and undated.

Ticket and case management

Monitor assigned aftersales queues in BMW's central systems and the dealer CRM, picking up tickets, cases and service leads as allocated.
Respond to each within the applicable SLA on the customer's preferred channel - phone, email or SMS — and record the response against the case.
Progress cases to resolution: chase internal departments, keep the customer updated, update status and notes, close with accurate outcome/disposition coding.
Handle web-sourced aftersales enquiries and online service booking requests that arrive as tickets.
Escalate aged or at-risk tickets to the Aftersales Manager.

Benefits

31 Days Paid Leave (inclusive of public holidays)
Company Pension
Healthcare Scheme
Employee Volunteer Day
2 Company Days
Bike to Work Scheme
Referral Bonus
Milestone Programme
Professional & Personal Development
Rewards & Recognition
Employee Wellbeing Programme
24/7 Employee Assistance Programme
Death in Service Benefit
Long Term Disability Scheme
Tax Saver scheme
Employee Recognition Programme
Sports and Social Club

#INDHP

Quick apply

Refine Your Search

sales & marketing jobs in kinsale, c

Customer Retention Executive

Workplace Solutions - VP Global Solutions ROW

Drawing Technician

Bid & Contracts Administrator

Principal Product Manager

Clinical Territory Associate

Field Sales Representative

Personal Trainer

Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA

Group Sales Support

OTC Finance Manager - EMEA Claims

Leadership & Success Mentor

Supervisor-Wilton Shopping Centre

Customer Resilience Manager

Key Account Manager

Channel Account Manager

Director, Web Platform & Technology

Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA

Business Development Representative (BDR) – Cork (Hybrid) - Data Solutions (DS) | EMEA - German-speaking

Business Development Representative (BDR) – Cork (Hybrid) - Identity & Security (IS) | EMEA - German-speaking

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