Find Customer care advisor Jobs in North Wall, D

Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Care Advisor - Portuguese
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Client Services Advisor
Carousel Logistics —Dublin, County Dublin
- €35,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Time management
- Annual leave
12d
Tribe Health & Wellness, Sales Consultant, Part Time, Fixed Term
Brown Thomas Arnotts —Dublin, County Dublin
- Part-time
- Sales
- Customer service
- No degree
12d
Pharmacy Healthcare Advisor - Hickeys Meakstown
Hickeys Pharmacy Group —Finglas, County Dublin
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
Clinical Advisor
Healthcare 21 —Dublin, County Dublin
- Part-time
- Administrative experience
- Communication skills
- Time management
- Employee assistance program
Quick apply
Anaesthetic Territory Manager, Dublin, Ireland
Fisher and Paykel Healthcare UK —Dublin, County Dublin
- €55,000–€65,000 a year
- Full-time
- Sales
- Customer service
- Presentation skills
Quick apply
5d
Asset & Wealth Management, Product Manager, Analyst, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Pharmacy Healthcare Advisor - Hickeys Finglas West
Hickeys Pharmacy Group —Finglas, County Dublin
- Part-time
- Sales
- Customer service
- Communication skills
- Referral programme
Quick apply
13d
Care Advisor - French/German IGO
Allianz —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Service Advisor
Harris Group —DUBLIN 12, County Dublin
- Communication skills
- Annual leave
6d
Pharmacy Healthcare Advisor - Allcare Clondalkin
Allcare Pharmacy —DUBLIN 22, County Dublin
- Part-time
- Hospitality
- IT
- Communication skills
Quick apply
13d
Pharmacy Healthcare Advisor - Hickey's Maynooth
Hickeys Pharmacy Group —Maynooth, County Kildare
- Part-time
- Sales
- Customer service
- Communication skills
- Referral programme
Quick apply
12d
Asset & Wealth Management, Business Controls, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Finance
- Organisational skills
- In-person
- Employee assistance program
Graduate Environmental Health & Safety (EHS) Advisor
Applied Materials —Leixlip, County Kildare
- €36,000–€49,500 a year
- Full-time
- No degree
- Communication skills
HealthTech | Senior Manager | Health Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Business development
Broker Consultant
Allianz —Blackrock, County Dublin
- Full-time
- Sales
- Master's degree
- Presentation skills
HealthTech | Manager | Health Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Business development
Audit Manager II - Financial Crimes
TD Bank —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Leadership
- Annual leave
Part-Time Retail Sales Advisor Dublin Grafton Street 24 hours per week
Swatch Group —Dublin, County Dublin
- Part-time
- Supervising experience
- No degree
Quick apply

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Senior Customer Service Executive

McSport
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000 a year

Benefits

Company events
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
English
Zendesk
Communication skills
Microsoft Dynamics Navision

Full job description

Senior Customer Service Executive

Location: Ballymount, Dublin 12

Contract: Full-time, Permanent

Lead the Future of Customer Experience at McSport

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.

In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand.

If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you.

About Us

McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust.

With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms.

What You'll Be Doing

Customer Support & Engagement

Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels.
Provide timely, empathetic support and accurate information to customers.
Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact.

Collaboration & Problem Solving

Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively.
Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking.
Escalate issues where appropriate and follow through to ensure full resolution.

Technology & Innovation

Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve.
Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance.
Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table.

Customer Insight & Continuous Improvement

Track and report on common pain points, ticket trends, and service performance metrics.
Provide feedback to the leadership team to inform product, service, and process improvements.
Contribute to a high-performance culture where customer satisfaction is always the priority.

Who You Are

You'll be a great fit if you have:

2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution.
Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity.
Exposure to maintenance queries, spare parts, or installation support is a strong advantage.
Experience with Microsoft Navision (ERP) is desirable but not required.
An interest in sport and fitness is a bonus - but a passion for customer care is essential.

Skills You Bring

Excellent written and verbal communication skills (Fluent English essential).
Strong troubleshooting, prioritisation, and problem-solving abilities.
Calm under pressure, with the ability to juggle multiple tasks at once.
A natural collaborator who thrives in a team but can also work independently.
Comfortable with technology, systems, and learning new tools.
A sense of ownership, accountability, and pride in delivering outstanding service.
Proactive mindset with a desire to innovate, improve and evolve.

Why Join McSport?

We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers.

You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies.

What We Offer

Competitive salary
Company events and team socials
Employee discounts across all products
Wellness programme
On-site parking
Supportive, inclusive company culture
The chance to work with passionate people in a fast-growing, future-focused business

Additional Information

This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport.

Quick apply

Refine Your Search

customer care advisor jobs in north wall, d

Senior Customer Service Executive

Care Advisor - Portuguese

Client Services Advisor

Tribe Health & Wellness, Sales Consultant, Part Time, Fixed Term

Pharmacy Healthcare Advisor - Hickeys Meakstown

Clinical Advisor

Anaesthetic Territory Manager, Dublin, Ireland

Asset & Wealth Management, Product Manager, Analyst, Dublin

Pharmacy Healthcare Advisor - Hickeys Finglas West

Care Advisor - French/German IGO

Service Advisor

Pharmacy Healthcare Advisor - Allcare Clondalkin

Pharmacy Healthcare Advisor - Hickey's Maynooth

Asset & Wealth Management, Business Controls, Associate, Dublin

Graduate Environmental Health & Safety (EHS) Advisor

HealthTech | Senior Manager | Health Consulting | Advisory

Broker Consultant

HealthTech | Manager | Health Consulting | Advisory

Audit Manager II - Financial Crimes

Part-Time Retail Sales Advisor Dublin Grafton Street 24 hours per week

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