Find engagement manager Jobs in county cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
10d
Group Human Resource Manager ( Hospitality)
Fota Island Resort —Little Island, County Cork
- Hospitality
- Bachelor's degree
- Human resources
Quick apply
Regional Lead - Reseller Operations
Apple —Cork, County Cork
- Analysis skills
- Presentation skills
- Bachelor's degree
1d
Business Development Manager
Briggs Equipment —Cork, County Cork
- Full-time
- Sales
- Business development
- Communication skills
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Framework Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
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- No degree
Field Sales Representative
HR Specialist Recruitment —Cork, County Cork
- €47,000.00–€56,281.78 a year
- Full-time
- Sales
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9d
Associate Account Manager, EMEA
Keeper Security, Inc. —County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Food Production Manager
Kepak Group —Watergrasshill, County Cork
- Full-time
- Food service
- Manufacturing
- Employee discount
- Referral programme
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Project P6 Scheduler – Project Management Office (PMO)
Tetra Tech —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Excel
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Principal Environmental Scientist
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
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Bartender
The Montenotte Hotel —Cork, County Cork
- Bar
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14d
Customer Success Manager, EMEA
Keeper Security, Inc. —County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
Quick apply
Category Manager – Salt
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Customer Support Specialist (Multilingual with German and English) I Fintech I Cork
TELUS Digital —Cork, County Cork
- €35,900 a year
- English
- Presentation skills
- AI
- Relocation assistance
Lead PM, Program/Project Manager
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Data analysis skills
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Manufacturing Strategy Manager
GE HEALTHCARE —Cork, County Cork
- Master's degree
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HR Advisor - Employee Relations
EPS Group —Mallow, County Cork
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
Site Automation Manager
AbbVie —Cork, County Cork
- Full-time
- English
- Continuous improvement
- Manufacturing
Primary Technical Manager
Kepak Group —Watergrasshill, County Cork
- Full-time
- No degree
- Employee discount
- Referral programme
Quick apply

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time
10 days ago

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

engagement manager jobs in county cork

Customer Success Manager

Group Human Resource Manager ( Hospitality)

Regional Lead - Reseller Operations

Business Development Manager

Framework Manager - Water

Field Sales Representative

Associate Account Manager, EMEA

Food Production Manager

Project P6 Scheduler – Project Management Office (PMO)

Principal Environmental Scientist

Bartender

Customer Success Manager, EMEA

Inside Sales Director, EMEA

Category Manager – Salt

Customer Support Specialist (Multilingual with German and English) I Fintech I Cork

Lead PM, Program/Project Manager

Manufacturing Strategy Manager

HR Advisor - Employee Relations

Site Automation Manager

Primary Technical Manager

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