Find Data protection specialist Jobs in Dublin, D

Consumer Operations Support Specialist - Telesales & Retentions
Vodafone —Dublin, County Dublin
- Full-time
- Sales
- Communication skills
- Annual leave
Talent Acquisition Associate
Mercury Engineering —Dublin, County Dublin
- Recruiting
- Communication skills
Automation / Efficiency Specialist
SEI1GLOBAL —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Annual leave
Characterisation Scientist
National Institute for Bioprocessing Research and Training (NIBRT) —Dublin, County Dublin
- Doctoral degree
- English
- Annual leave
Health Informatics Solutions Specialist
Medical Supply Co Ltd (MSC) —Dublin, County Dublin
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply
Fire Protection Estimator
Mercury Engineering —Blanchardstown, County Dublin
- No degree
- Construction
People and Culture Specialist (fixed term) (HYBRID)
Zalando —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Employee assistance program
2026/87 Locum Consultant Haematologist
The Rotunda Hospital —Dublin, County Dublin
- €238,221–€286,151 a year
- Full-time
Quick apply
1d
Radiographer - FTC
Beacon Hospital —Dublin, County Dublin
- Full-time
- Maths
- Bachelor's degree
Quick apply
14d
Global Operations Manager
Match Group —Dublin, County Dublin
- Full-time
Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
6d
Marketing Compliance Specialist - 12 month FTC
Davy —Dublin, County Dublin
- Hybrid work
- Communication skills
- Employee assistance program
Quick apply
Legal Counsel - Technology
Primark —Dublin, County Dublin
- Contracts
- AI
- Negotiation
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
Head of Responsible AI- Vice President
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Computer Science
Commodity Manager Plastics
Siemens Healthineers —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Business
Payroll Specialist, UKI
OASIS Group —Swords, County Dublin
- Overtime
- Microsoft Excel
- Communication skills
Global Payroll Specialist
Life Scientific —Dublin, County Dublin
- Hybrid work
- ERP systems
- Accounting
Senior Fire Investigator - Ireland
Jensen Hughes —Dublin, County Dublin
- Remote
- Research
- Analysis skills
- Communication skills
Clinical Facilitator - Radiology
Beacon Hospital —Dublin, County Dublin
- Full-time
- Clinic
- Leadership
- Communication skills
Quick apply
5h

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Consumer Operations Support Specialist - Telesales & Retentions

Vodafone -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

Sales
Communication skills

Full job description

Why work for us

At Vodafone, we’re working hard to build a better future, a more connected, more inclusive and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.

We are building Ireland’s Gigabit Society, transforming how customers connect, work and live. By joining Vodafone, you’ll be part of a diverse, inclusive and future focused organisation where innovation, learning and personal growth are actively encouraged.

Role Purpose

The Consumer Operations Support Specialist plays a key role within the Commercial Operations (COPs) team, supporting the delivery of outstanding customer experience and strong commercial outcomes across our outsourced Telesales and Retentions operation.

Working closely with the Care and Telesales Manager, Shared Services Partners and internal stakeholders, you will support the day to day operational, customer and commercial performance of Telesales and Retentions activities. This includes new sales, retention, upsell and value add activities, ensuring customers receive a high quality, compliant and effective experience at every interaction.

You will use data, operational insight and strong partnership management to help drive performance against key CX, operational and commercial KPIs, while supporting continuous improvement initiatives across people, process and technology.

Essence of the Role – Key Accountabilities

As Consumer Operations Support Specialist, you will:

Operational & Commercial Performance

Support the delivery of telesales and retention performance across customer experience, operational efficiency and commercial targets.

Track, analyse and share performance insights across key measures, including:

Customer Experience: TNPS, Complaints

Operational Performance: Retention rates, conversion rates, cancellation rates, QA and compliance

Commercial Performance: Revenue, upsell, product penetration, cost to acquire and cost to retain

Identify risks, opportunities and trends, escalating where required and supporting corrective actions.

Partner & Stakeholder Management

Work closely with Shared Services Partners and Third Party Service Providers to support delivery against agreed KPIs, SLAs and contractual obligations.

Support governance through preparation for performance, service delivery and commercial review forums.

Build effective working relationships with internal stakeholders across Commercial, Care, Digital, CVM, IT and Compliance teams.

Sales Through Service & Retention Effectiveness

Support sales through service activity across Assisted & Care channels, ensuring interactions are effectively leveraged to increase value.

Help embed best practice sales and retention approaches across the operation through insight and performance feedback.

Quality,Compliance & Customer Protection

Support adherence to all regulatory, internal and customer protection standards across telesales and retention activities

Monitor quality outcomes and contribute to actions that improve customer outcomes and agent performance.

Strategy Delivery & Continuous Improvement

Support the operationalisation of Care, Telesales and Retention strategies.

Translate strategic priorities into operational actions, supporting plans, initiatives and pilots.

Champion new ways of working, including lean, agile and technology enabled improvements that enhance both customer and agent experience.

Team & Culture

Act as a positive role model, contributing to a high performance and customer centric culture.

Support coaching, performance improvement activity and strong ways of working with internal teams and partners.

We Are Looking For You, If You Have

Essential

Experience working within a telesales, retention or assisted sales environment,ideally within an outsourced or shared services model.
A strong understanding of sales, retention and customer experience drivers.
Commercial mindset with the ability to analyse performance data and identify actionable insights.
Experience working with third party partners or external suppliers.
Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
A proactive, results driven approach with strong problem solving skills.

Desirable

Experience supporting performance governance or operational reviews.
Exposure to cost-to-acquire / cost to retain measures.
Experience working in a regulated or highly customer focused environment.
Interest in digital sales, transformation or new channel optimisation.

Who We Are

Vodafone is Ireland’s leading total communications provider, offering mobile, broadband, TV and fixed-line services that make a real difference in people’s lives and communities. As part of Vodafone Group, we are part of one of the world’s largest mobile communities, with a presence across all five continents.

Our purpose is to connect for a better future, and our people are at the heart of everything we do.We value diversity, flexible working and creating an environment where everyone can thrive and reach their potential.

What’s in It for You

When you join Vodafone, you can expect:

Competitive salary
Flexible working (time and location)
Generous employer pension contribution
Free phone bill and device discounts
Learning & Development and access to Vodafone University
Family and Friends discounts on Vodafone products
23 days annual leave plus 3 charity days and a day off for your birthday
Access to our wellness centre and gym
A supportive, inclusive and progressive workplace

Apply Now

Refine Your Search

data protection specialist jobs in dublin, d

Consumer Operations Support Specialist - Telesales & Retentions

Talent Acquisition Associate

Automation / Efficiency Specialist

Characterisation Scientist

Health Informatics Solutions Specialist

Fire Protection Estimator

People and Culture Specialist (fixed term) (HYBRID)

2026/87 Locum Consultant Haematologist

Radiographer - FTC

Global Operations Manager

Client Experience Representative

Marketing Compliance Specialist - 12 month FTC

Legal Counsel - Technology

GreyMatter Specialist

Head of Responsible AI- Vice President

Commodity Manager Plastics

Payroll Specialist, UKI

Global Payroll Specialist

Senior Fire Investigator - Ireland

Clinical Facilitator - Radiology

I want to receive the latest job alerts for data protection specialist in dublin, d

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