Find Software engineering manager Jobs in County Cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Graduate BIM Engineer
Rockwell Engineering —Cork, County Cork
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Quick apply
Staff Technical Program Manager, Site Reliability Engineering
MongoDB —Cork, County Cork
- Remote
- Azure
- AWS
- SDLC
Senior Estimator
Rockwell Engineering —Cork, County Cork
- Full-time
- Management
- Microsoft Office
- No degree
Quick apply
2d
Project Manager Civils
Glanua —Midleton, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
- Annual leave
Quick apply
Sr. Technical Product Management Core Tech
Malwarebytes —Cork, County Cork
- Full-time
- Research
- Windows
- Product management
- Referral programme
Quick apply
Lead PM, Program/Project Manager
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Data analysis skills
- System design
Global Growth Marketing Specialist
SolarWinds —Cork, County Cork
- Marketing
Quick apply
Project Manager REF: 2617c
Fingleton White —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Senior Quality Engineer
Teleflex —County Cork
- Engineering
- Analysis skills
- No degree
Civils Project Manager
Glanua —Mallow, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
- Annual leave
Quick apply
Planner/Scheduler
Vision Contracting —Cork, County Cork
- Full-time
- Project management
- Bachelor's degree
- Construction
- Annual leave
- Employee assistance program
Quick apply
Senior Software Developer
Poppulo —Cork, County Cork
- Full-time
- Hybrid work
- Java
- AWS
Quick apply
Civil Project Manager
Glanua —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
- Annual leave
Quick apply
Security Architect
Forcepoint International Technology Limited —Cork, County Cork
- Full-time
- Azure
- Computer Science
- AWS
Quick apply
8d
Senior AI Engineer
Compliance & Risks —Cork, County Cork
- Full-time
- Remote
- AWS
- Communication skills
- Python
Quick apply
Senior Software Engineer
Quest Software —Cork, County Cork
- From €84,200 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Annual leave
Warehouse Manager
Sanmina Corporation —Fermoy, County Cork
- Microsoft Excel
- Oracle
- Customer service
2d
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
Installation & Commissioning Engineer
Catalyx —Cork, County Cork
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Engineering
Quick apply
4d

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

software engineering manager jobs in county cork

Customer Success Manager

Graduate BIM Engineer

Staff Technical Program Manager, Site Reliability Engineering

Senior Estimator

Project Manager Civils

Sr. Technical Product Management Core Tech

Lead PM, Program/Project Manager

Global Growth Marketing Specialist

Project Manager REF: 2617c

Senior Quality Engineer

Civils Project Manager

Planner/Scheduler

Senior Software Developer

Civil Project Manager

Security Architect

Senior AI Engineer

Senior Software Engineer

Warehouse Manager

Manager, Site Reliability Engineering - Storage Layer Service

Installation & Commissioning Engineer

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