Find Customer service representative Jobs in Dublin 1 D

Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
6d
Client Services Coordinator
Spector —Dublin, County Dublin
- From €30,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
Quick apply
9d
Customer Support Specialist, eShop (Channel Operations)
Analog Devices —Glasnevin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
4h
Inside Sales/ Customer Service Representative
Snap Ireland —DUBLIN 1, County Dublin
- Full-time
- Social media management
- Customer service
Quick apply
Guest Relations Agent
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hotel
- Supervising experience
- No degree
Customer Support Agent
EVO Payments International GmbH, Branch Ireland (Dublin) —Dublin, County Dublin
- Full-time
- Customer service
- No experience needed
- Research
Quick apply
Customer Service Agent (CSA)
McNeela Instruments —Baldoyle, County Dublin
- €30,000–€34,000 a year
- Full-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Customer Care Representative
Boluda Lines Ireland Limited —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- Spanish
- English
- Microsoft Office
Quick apply
Customer Service and Sales Representative
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Customer service
- Leaving certificate
9d
Customer Service & Kitchen Assistant
Diego Foods Ltd —Dublin, County Dublin
- €14.15 an hour
- Part-time
- Customer service
- Food service
- In-person
- Employee discount
Quick apply
Customer Service Advisor
Fairstone Ireland —Stillorgan, County Dublin
- €30,000–€35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
2d
Customer & Security Service Agent
ICTS Ireland —Dublin Airport, County Dublin
- €15.38 an hour
- Full-time
- English
- Communication skills
- Wellness program
- Employee assistance program
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
German Billing Customer Service Representative
UPS —DUBLIN 24, County Dublin
- Full-time
6d
Customer Service Technical Support Agent
Enet —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- English
- Communication skills
Quick apply
Member Services Officer
Core Credit Union Ltd —Dublin, County Dublin
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
- Life insurance
Quick apply
Customer Support Specialist
Rippling —DUBLIN 2, County Dublin
- Full-time
- Google Suite
- Microsoft Excel
- English
15h
Customer Service Agent – Travel Insurance
Cover-More —Blanchardstown, County Dublin
- Weekend availability
- Sales
- Customer service
- SharePoint
Quick apply
9h
Client Service Advisor
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance program

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Client Experience Representative

OASIS Group -
Swords, County Dublin

Apply Now

Job details

Full-time
6 days ago

Qualifications

English
Computer skills
Communication skills
Time management

Full job description

he Role

In this role you will be primarily responsible for servicing client requests as a first point of contact for clients into the group. This role will process client orders, update information in systems, respond to routine enquiries and ensure that service levels and quality standards are met. In this role you will work closely across all functions, to ensure effective collaboration on achieving our business objectives.

Key Performance Indicators:

Client service level agreements ensuring we consistently deliver.
Client retention.
Client satisfaction as measured in the annual client survey.
Call Performance & Case Management Service Levels.

Accountabilities:

Consistently meet required key performance indicators.
Where KPIs are not met, identify and implement performance improvement plans.
Actively monitor risks and to foresee/identify potential problems and proactively identify solutions to address them in advance.

Responsibilities:

To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
To process client orders, keying system transactions accurately and within the contracted service levels.
To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
To make outbound calls to clients with updates on enquiries or to communicate proactive information.
To communicate with clients about their invoices requesting outstanding payments as required.
To follow all group policies and standard operating procedures
Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients
To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. Produce and issue routine system reports and service routine reporting enquiries accurately.
To identify risks/issues which create a barrier to great client care and highlight these to your manager.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments, obtaining input to respond fully to the client within the agreed service levels.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments,
btaining input to respond fully to the client within the agreed service levels.
To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues.
To continuously support all training and personal development to ensure that you maintain the highest standard of client care.
Comply with all company policies and all relevant data protection legislation to ensure.
Our clients and team members sensitive and personal information is protected and processed in accordance with the law.
Our team members and clients rights under the legislation are fully protected.
Adhere to all company policies and complete all mandatory training modules.
Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.
Lives the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests.

Candidate Requirements:

A demonstrable depth of experience in a similar role.
Experience of servicing written and oral client requests.
Can communicate fluently in English.
Experience of providing excellent client service.
A strong attention to detail.
Flexible and ability to operate to tight deadlines.
A proactive mindset and professional manner.
Good organisational and time management skills.
Creative and enquiring mind to challenge and resolve problems.
Demonstrate the ability to take ownership.
Excellent all-round computer and software skills.

OASIS is an equal opportunities employer.

The Company confirm that our legitimate interests comply with GDPR and data protection.

Apply Now

Refine Your Search

customer service representative jobs in dublin 1 d

Client Experience Representative

Client Services Coordinator

Customer Support Specialist, eShop (Channel Operations)

Inside Sales/ Customer Service Representative

Guest Relations Agent

Customer Support Agent

Customer Service Agent (CSA)

Customer Experience Agent

Customer Care Representative

Customer Service and Sales Representative

Customer Service & Kitchen Assistant

Customer Service Advisor

Customer & Security Service Agent

Customer Care Advisor

German Billing Customer Service Representative

Customer Service Technical Support Agent

Member Services Officer

Customer Support Specialist

Customer Service Agent – Travel Insurance

Client Service Advisor

I want to receive the latest job alerts for customer service representative in dublin 1 d

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