Find Software testing Jobs in County Galway

System Administrator
Diligent Corporation —Galway, County Galway
- Microsoft Excel
- Salesforce
- Organisational skills
- Annual leave
Quick apply
Quality Control Analyst Level II
Viatris —Inverin, County Galway
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Medical Device Engineer Level 1
Galway Biomedical Ltd —Ballybrit, County Galway
- €50,000–€55,000 a year
- Full-time
- CAD
- Engineering
- Analysis skills
- Employee assistance program
Quick apply
Quality Assurance Specialist Intern
SOTI Inc. —Galway, County Galway
- Full-time
- Azure
- AWS
- Analysis skills
Java Developer - Galway, Ireland
Photon —Galway, County Galway
- Oracle
- Computer Science
- Java
Senior Embedded Software Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Master's degree
- Analysis skills
- C++
Quality Control Analyst level III
Viatris —Inverin, County Galway
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Angular Developer - Fidelity - Galway, Ireland
Photon —Galway, County Galway
- JavaScript
- HTML
Manufacturing Technician
ICS Medical Devices —Galway, County Galway
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Quick apply
Principal Software Engineer - MLOps
Liberty IT —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Thermal Engineer
MBRYONICS —Galway, County Galway
- Full-time
- Doctoral degree
- Engineering
- Master's degree
Electronics Engineer
MBRYONICS —Galway, County Galway
- Full-time
- No degree
- Budgeting
- Leadership
Senior Software Engineer - Apps
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- DevOps
- System design
- Windows
Principal Software Engineer - MLOps
Liberty Information Technology —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Senior Test Architect
Poppulo —Galway, County Galway
- €75,000–€115,000 a year
- Remote
- Java
- AWS
- Leadership
- Life insurance
Quick apply
10d
Senior Software Cloud Engineer - PCS - IoT
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Azure
- Computer Science
- DevOps
AI Operations Security Engineer
Cisco Systems —Galway, County Galway
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Software Engineer
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Azure
- Engineering
- Windows
Graduate Electronics Engineer - 12 month Fixed Term Contract
Valeo —Tuam, County Galway
- Full-time
- English
- Master's degree
- Bachelor's degree
Mechanical Design Engineer
Dr Vodder School —Galway, County Galway
- €36,000–€70,000 a year
- Full-time
- CAD
- Analysis skills
- Bachelor's degree
Quick apply
7d

I want to receive the latest job alerts for software testing in county galway

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software testing jobs near county galway

Quality Assurance Specialist jobs in Galway, County Galway

Senior Software Engineer jobs in Galway, County Galway

Software Architect jobs in Galway, County Galway

Angular Developer jobs in Galway, County Galway

Principal Software Engineer jobs in Galway, County Galway

Java Developer jobs in Galway, County Galway

Engineer jobs in Galway, County Galway

Manufacturing Technician jobs in Galway, County Galway

Quality Assurance Specialist jobs in Dublin, County Dublin

Quality Assurance Specialist jobs in Cork, County Cork

Quality Control Quality Assurance jobs in Dublin, County Dublin

Senior Software Engineer jobs in Cork, County Cork

Quality Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in County Kerry

Senior Software Engineer jobs in Remote

Software Qa jobs in Dublin, County Dublin

Software Architect jobs in County Dublin

Software Testing jobs in County Cork

Software Architect jobs in Remote

Healthcare Quality Patient Safety jobs in Dublin, County Dublin

System Administrator

Diligent Corporation -
Galway, County Galway

Quick apply

Job details

Benefits

Annual leave

Qualifications

Telephony
Microsoft Excel
Salesforce
Organisational skills
SaaS

Full job description

The Business Technology (BT) Applications & Support Operations team supports the core tooling and operational processes behind Diligent's global contact centre, including Genesys Cloud CX, Salesforce, and the reporting stack. The team works closely with Customer Support leadership, Workforce Management, and other BT teams to ensure systems are maintained, data is accurate, and day-to-day operations run smoothly.

As a System Administrator, BT Applications & Support Operations based in Galway, you will focus on the execution and support of Genesys Cloud CX administration and operational processes. Reporting to the Manager, Business Technology Applications, you will assist in maintaining platform configurations, supporting reporting needs, and carrying out routine operational tasks to support global Support teams.

Key Responsibilities

Support the administration of Genesys Cloud CX, including updates to queues, skills, routing configurations, and user access under guidance from senior team members.

Assist in maintaining IVR (Architect) flows and telephony configurations, including implementing defined changes and updates.

Prepare and maintain standard operational reports and dashboards (e.g., SLAs, wait times, volumes) using existing tools and templates.

Execute routine support operations tasks such as queue and skill updates, user provisioning, schedule adjustments, and documentation updates.

Monitor system and operational performance, flagging issues such as routing inconsistencies, access problems, or data discrepancies to the appropriate teams.

Support testing and rollout of system or process changes by following defined procedures and documenting outcomes.

Collaborate with Customer Support, Workforce Management, and BT teams to ensure requests and updates are completed accurately and on time.

Maintain clear documentation of configurations, processes, and standard operating procedures.

Assist in the scope, design, and implemention of AI-powered solutions to automate post-sales support workflows, from opportunity identification through measured deployment and validation.

Ability to monitor, analyze, and communicate the health and performance of owned systems and workflows

Required Experience / Skills

1+ year experience in a contact centre, operations, or systems support role.

Exposure to Genesys Cloud CX or a similar contact centre platform (e.g., basic configuration, user setup, queue management).

Comfortable working with data and reports, with working knowledge of Excel or Google Sheets (e.g., filtering, pivots, basic analysis).

Basic understanding of contact centre metrics (SLAs, service levels, AHT, volume) and how they relate to daily operations.

Ability to follow structured processes, execute tasks accurately, and escalate issues when required.

Strong attention to detail and organisational skills.

Clear communicator who can work effectively with both technical and non-technical stakeholders.

Preferred Experience / Skills

Exposure to contact center admin tools.

Exposure to Salesforce or similar CRM tools.

Experience supporting reporting or operational processes in a support environment.

Familiarity with documenting processes or maintaining internal knowledge bases.

Experience in a SaaS or multi-region support environment is beneficial.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Quick apply

Refine Your Search

software testing jobs in county galway

System Administrator

Quality Control Analyst Level II

Medical Device Engineer Level 1

Quality Assurance Specialist Intern

Java Developer - Galway, Ireland

Senior Embedded Software Engineer

Quality Control Analyst level III

Angular Developer - Fidelity - Galway, Ireland

Manufacturing Technician

Principal Software Engineer - MLOps

Thermal Engineer

Electronics Engineer

Senior Software Engineer - Apps

Principal Software Engineer - MLOps

Senior Test Architect

Senior Software Cloud Engineer - PCS - IoT

AI Operations Security Engineer

Senior Software Engineer

Graduate Electronics Engineer - 12 month Fixed Term Contract

Mechanical Design Engineer

I want to receive the latest job alerts for software testing in county galway

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected