Access to Care Advisor - Limerick Cancer Centre
Location: Limerick Cancer Centre
Job type: Permanent
Overview of role:
The Limerick Cancer Centre is hiring an Access to Care Advisor on a permanent full-time contract. The primary role of an Access to Care Advisor is to provide and manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Primary Duties and Responsibilities:
Key Responsibilities
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Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
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Answering incoming phone calls, Emails and checking voicemails
- Receiving and sorting daily mail
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Simulation list for the day printed, Insurance Check for all Patients
- Prepare and distribute mail
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Task Pad
- Daily Check in for each Patient
- Patient Surveys
- Keep the reception area clean and tidy and free from hazards
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Appointment Cards (Print cards on a Friday morning for the appointments for the following week)
- Stationary Order
- Coordinate and resolve patient complaints
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Properly add patient details to our schedule software (ARIA)
- Welcome walk ins
- Answer questions about services
- Link in with Nurses daily
- Cover Clinics for Doctors including taking consultation fees etc.
Administrative Support
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Cross cover with other colleagues in the department.
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To deal with any patient queries in relation to prices, payment excesses and to ensure all patient fees are captured in advance of radiotherapy to effectively manage same.
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In patient services you will be the first point of contact for our company. Our Patient Services duties include offering administrative support across the organization. You will welcome our patients and greet people who visit the department with courtesy and respect. You will also coordinate front-desk activities, including distributing correspondence
- and redirecting phone calls.
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To be successful in our Patient Services department, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require
- working in shifts, so flexibility is a plus.
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Ultimately, Patient services duties and responsibilities are to ensure the front desk welcomes patients positively and executes all administrative tasks to the highest quality standards.
General
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Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with requirements as requested by your line manager/deputy or nurse management.
- Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
- To respect the organisational values of the Hospital.
Quality & Safety – Safe Culture
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Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.
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You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
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Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
- Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.
Health & Safety
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UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions.
- Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all incidents and near misses.
- All employees are required to attend an education sessions on Fire Health & safety on an annual basis.
Qualifications & Experience:
Skills Essential to the Post
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Relationship building skills.
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Attention to detail & analytical capabilities.
- Ability to multitask and prioritise accordingly.
- Adaptability to changes in healthcare.
- Initiative and innovation
- Excellent self-management skills
- Work towards and meet deadlines.
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Diary management.
- IT skills, proficiency in;
MS Word/PowerPoint/Excel
Outlook
Folder management and systematic Filing
Infographics/organisational structures/workflow productions
Qualifications
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Qualification and/or substantial experience as a Medical Receptionist or in a healthcare administrative role
Experience
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At least 2 years’ experience in a similar role preferably in a healthcare environment
Job Specific Competencies and Knowledge
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Work as an effective member of the multidisciplinary team promoting good teamwork
- Possess excellent Communication skills.
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Demonstrate an awareness of HR policies and procedures.
- Working knowledge of Microsoft packages is an advantage.
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Organisation and time management skills
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Effective analytical, problem solving and decision-making skills.
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Commitment to provide a quality service
Personal Competencies
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Ensure their professional and personal persona positively reflects their profession and UPMC Hospital.
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Display evidence of continuing professional development.
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Possess well-developed interpersonal and organisational skills.
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Able to act quickly to address urgent matters.
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Time management skills.
Salary scale: €30,805.00 - €46,336.78 per annum based on a 39 hour week
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
