Find Desk lead Jobs in Dublin, D

Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Front Office Supervisor
Dalata —DUBLIN 22, County Dublin
- Full-time
- Hotel
- Organisational skills
- Employee assistance program
Quick apply
9d
Senior Consultant — Leadership Search (300° Role)
Hadfield Green —DUBLIN 2, County Dublin
- Remote
- Recruiting
Hotel - Duty Manager
Premier Inn —Dublin, County Dublin
- Up to €17.65 an hour
- Weekend availability
- Hotel
- Leadership
- Hotel experience
Quick apply
6d
Manager, Investment Compliance - ACE Guidelines (Dublin)
PIMCO —Dublin, County Dublin
- Full-time
- Master's degree
- SQL
- Analysis skills
Account Manager (Managed Services)
Voucher Connect —Dublin, County Dublin
- €40,000–€60,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
6h
Business Programme Lead – Contract – Dublin
Hadfield Green —DUBLIN 2, County Dublin
Information Security Awareness Lead
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
Quick apply
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
FX Sales Associate
Ebury —Dublin, County Dublin
- Sales
- English
- Business
Quick apply
Technical Success Manager
EXOGROUP —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Computer Science
- English
- Relocation assistance
- Annual leave
Quick apply
Account Sourcing (Procurement) Manager
JLL —Dublin, County Dublin
- Microsoft Excel
- English
- No degree
Senior Sales Manager, Continental Europe
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Communication skills
- Work from home
General Manager - Bershka Blanchardstown
INDITEX —DUBLIN 15, County Dublin
- Full-time
- Sales
- Leadership
Quick apply
Business Development Representative (Animal Health Startup)
Micron Agritech —Dublin, County Dublin
- €35,000–€40,000 a year
- Hybrid work
- Sales
Account Sourcing (Procurement) Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- No degree
Quick apply
Site Manager
Samsic Facility —Dublin, County Dublin
- €45,000–€50,000 a year
- Full-time
- Cleaning
- In-person
- Leadership
Quick apply
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Work from home
Utilities Maintenance Reliability & Scheduling Lead
Veolia Energy Services Ireland Limited. —DUBLIN 15, County Dublin
- Full-time
- Communication skills
- Analytics
Quick apply
4d
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows

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Senior Customer Success Manager

Intercom -
Dublin, County Dublin

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Job details

Benefits

Work from home

Qualifications

Process improvement
SaaS

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

Responsibilities

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

desk lead jobs in dublin, d

Senior Customer Success Manager

Front Office Supervisor

Senior Consultant — Leadership Search (300° Role)

Hotel - Duty Manager

Manager, Investment Compliance - ACE Guidelines (Dublin)

Account Manager (Managed Services)

Business Programme Lead – Contract – Dublin

Information Security Awareness Lead

Principal Customer Success Manager, Enterprise

FX Sales Associate

Technical Success Manager

Account Sourcing (Procurement) Manager

Senior Sales Manager, Continental Europe

General Manager - Bershka Blanchardstown

Business Development Representative (Animal Health Startup)

Account Sourcing (Procurement) Manager

Site Manager

Account Manager (Commercial)

Utilities Maintenance Reliability & Scheduling Lead

German-Speaking Technical Support Engineer - Elastic Cloud Storage

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