Find it support Jobs in santry, d

IT Helpdesk
Virtuos Games —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Sick pay
13d
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- Azure
- Microsoft Outlook
- Windows
Quick apply
IT System Administrator - Maternity Leave Cover
ASL Aviation Holdings DAC —Swords, County Dublin
- Monday to Friday
- Computer Science
- English
- Windows
Quick apply
1d
IT Project Manager (Contract)
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €75,000–€80,000 a year
- Full-time
- Communication skills
Quick apply
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €30,000 a year
- In-person
- Communication skills
Quick apply
7d
Computer Engineering Technician
Compliance Engineering Ireland Ltd —Dunshaughlin, County Meath
- From €36,605 a year
- Computer Science
- Leaving certificate
- No degree
Quick apply
IT Business Analyst
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
L2 Deskside Support Engineer - Banking
Ergo —Dublin, County Dublin
- No degree
- SharePoint
- Communication skills
2d
Transport Planner
Gist Limited —Clonshaugh, County Dublin
- €43,589 a year
- Day shift
- Communication skills
- Employee assistance program
Staff Officer Grade 5
Local Government Jobs Ireland —Dublin, County Dublin
- €52,761–€63,109 a year
- Communication skills
19h
Warehouse Operative
Alliance Automotive Group Ireland Limited —DUBLIN 12, County Dublin
- Full-time
- Forklift
- Free parking
- Employee discount
Quick apply
IT Applications Administrator
PlayStation Global —Dublin, County Dublin
- €50,700–€76,100 a year
- Hybrid work
- Microsoft Access
- Driving
- Scripting
- Wellness program
- Annual leave
8d
IT Systems Administrator
Irish Ferries —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Azure
- Windows
- SharePoint
Quick apply
IT Operations Expert
EZSVS France SARL —Dublin, County Dublin
- Full-time
- English
- No degree
- Mentoring
Quick apply
3d
Senior IT Specialist
Clio —Dublin, County Dublin
- €70,500–€95,500 a year
- Full-time
- Google Suite
- Windows
- Communication skills
14d
Training Content Developer
BWG Foods —DUBLIN 24, County Dublin
- Hybrid work
- No degree
- IT
- Communication skills
Quick apply
Sales Support
Top Security —Sandyford, County Dublin
- €37,000–€40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Technology Associate
PwC —Dublin, County Dublin
- Full-time
- Azure
- Management
- Data analysis skills
IT Co-Ordinator
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
17h

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IT Helpdesk

Virtuos Games -
Dublin, County Dublin

Apply Now

Job details

Full-time
13 days ago

Benefits

Company events
Sick pay

Qualifications

Azure
Software troubleshooting
Customer service
English
Windows
Technical support
Microsoft Office
Analysis skills
Computer hardware
IT support
IT
Communication skills
Active Directory

Full job description

PLAY, GROW and WIN

To be a part of Virtuos means to be a creator.

At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.

Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.

At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together.

ABOUT THE POSITION

As our studio expands, Black Shamrock are seeking an IT Helpdesk responsible for providing technical support and troubleshooting services to end-users within the organisation. This role involves responding to queries, diagnosing hardware and software issues, and resolving technical problems efficiently.

This role is on a 1-Year Fixed Term Contract (FTC) with the possibility of permanency at the end depending on ongoing business needs.

Act as the primary point of contact for daily IT issues, handling and resolving tickets for employees through company's ticketing system and internal comms.
Provide IT solutions to employees in non-technical and comprehensible terms.
Prepare new equipment by performing imaging, asset tagging, and hardware and software installation.
Install, troubleshoot and upgrade/replace computer hardware parts as required.
Keep and maintain asset inventory up to date, including but not limited to tracking hardware, software licenses and other relevant equipment, to ensure accurate records and efficient resource management.
Assist with the management of IT tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
Ensure follow-up on issues and requests.
Work closely with senior members of IT department to diagnose and resolve complex issues and optimise support processes.
Ensure Security best practices are applied on all workstations & laptops.
Assist with project management tasks, such as planning, coordination, and implementation of new technologies or service enhancements.
Maintain current documentation of internal systems and knowledge base articles for both the IT team and end-users.
Ensure adequate meeting room configuration. Configure and deliver technical support for company-wide events.
Take initiative to identify and implement solutions that optimise workflows and reduce resolution times.
Ensure consistent desktop setups and tidy cable management across all user workstations.
Other tasks as assigned.

Minimum of 2 years’ experience in IT support environment and technical support to end users.
Experience managing Windows Active Directory and productivity services (Office 365, Azure).
Expertise in Windows devices support (PC and laptops).
Knowledge of latest PC hardware (Motherboards, CPU, Graphics cards).
Good knowledge of Computer Hardware & Software installation/troubleshooting.
Basic knowledge of Networking and Cabling.
Ability to make decisions quickly and work autonomously, as well as work effectively in a fast-paced changing environment.
Excellent customer service, interpersonal, communication, and organisational skills with the ability to multi-task are essential.
People-oriented approach combined with excellent problem-solving abilities and strong relationship-building skills.
Ability to securely manage sensitive data, ensuring compliance with various policies and maintaining confidentiality at all times.
Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing potential issues before they arise.

Desirable:

Experience in the Video Games Industry.
Possess industry-recognised certifications such as Microsoft, CompTIA.
Experience setting up and troubleshooting consoles’ development kits.

Founded in 2004, Virtuos is one of the largest independent video game development companies. We are headquartered in Singapore with offices in Asia, Europe, and North America. Specializing in full-cycle game development and art production, we have delivered high-quality content for more than 1,500 console, PC, and mobile games. Our clients include 23 of the top 25 gaming companies worldwide.

About Our Team

Black Shamrock was founded in 2016 and acquired by the Virtuos Group in 2017. The studio is Ireland’s largest PC and console game development studio and provides unique opportunities to work on multiple AAA titles. Our people are as diverse, exciting, creative, and dynamic as the projects that we work on. Black Shamrock is a place for talent to flourish and lifelong industry connections to begin.

Our in-house and full-service capabilities include narrative, game, sound and level design, animation, art, rigging, engineering, and graphics, to name a few areas our skilled team members work on. At Black Shamrock, we take pride in helping put Dublin on the world map as the birthplace of award-winning AAA games.

Being part of one of the largest and fastest-growing game development studios in Ireland

Dynamic career paths contributing to some of the world’s biggest AAA titles in gaming

Opportunities to grow in a tight-knit community with a people-oriented culture

Healthy work-life balance and flexible work arrangements

Comprehensive company healthcare plan

Occupational Pension Scheme (including employer contribution)

Global training and development plans - study support, formal education, international experience, career planning and progression opportunities

Bank for paid sick leave and wellness leave

Subsidised leave

Relocation support

Taxsaver plans

Career and international mobility opportunities with Virtuos Internal Mobility Program

People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.

Apply Now

Refine Your Search

it support jobs in santry, d

IT Helpdesk

IT Support Specialist

IT System Administrator - Maternity Leave Cover

IT Project Manager (Contract)

IT Airport Engineer - Dublin Airport

Computer Engineering Technician

IT Business Analyst

IT Support Analyst

L2 Deskside Support Engineer - Banking

Transport Planner

Staff Officer Grade 5

Warehouse Operative

IT Applications Administrator

IT Systems Administrator

IT Operations Expert

Senior IT Specialist

Training Content Developer

Sales Support

IT Technology Associate

IT Co-Ordinator

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