Find service associate Jobs in cork, c

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Maintenance Supervisor
PepsiCo —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
Assistant Manager
JJM and ASOCIADOS —Cork, County Cork
- €2,500–€2,950 a month
- Part-time
- Management
- Sales
- Merchandising
Quick apply
Senior Associate Scientist Downstream R&D
PSC Biotech —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
Associate Director, Legal Counsel
BioMarin —Cork, County Cork
- Full-time
- Microsoft Excel
- Presentation skills
- No degree
Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Associate:Cost Management
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
Associate Director, Sterility Assurance Lead
BioMarin —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Employment Law Solicitor/ Associate
Comyn Kelleher Tobin —Cork, County Cork
- Communication skills
Associate Engineer - Building Structures
Tetra Tech —Cork, County Cork
- Hybrid work
- Continuous improvement
- Civil Engineering
Associate - Marine & Coastal
Ayesa —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
- Annual leave
- Employee assistance program
Quick apply
Corporate Tax Advisory FDI Manager-Hybrid
Deloitte —Cork, County Cork
- Full-time
- Communication skills
Assoc Director, Master Production Planner
Gilead Sciences —Cork, County Cork
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
8d
Civil Engineer (Cork City)
Brian O'Kennedy & Associates Limited —Cork, County Cork
- €75,000–€85,000 a year
- Full-time
Quick apply
13d
Senior Network Engineer
NetApp —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Scripting
- Employee stock purchase plan
- Annual leave
Associate Director - Development Infrastructure
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Civil Engineering
Engineering Lab Operations Technician, Senior/Staff - Cork, Ireland
Qualcomm —Cork, County Cork
- Engineering
- Master's degree
- Assembly
- Employee stock purchase plan
Field Service Engineer - Leinster (Ireland) (f/m/d)
Avantor —Cork, County Cork
- Full-time
- Engineering
- Microsoft Office
- No degree
- Fuel card
8d
Senior Associate Electrical Engineer
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Mentoring
- Manufacturing
1d
Project Director – Cost Management
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- IT
1d

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Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

service associate jobs in cork, c

Level 2 Engineer

Maintenance Supervisor

Assistant Manager

Senior Associate Scientist Downstream R&D

Associate Director, Legal Counsel

Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services

Associate:Cost Management

Associate Director, Sterility Assurance Lead

Employment Law Solicitor/ Associate

Associate Engineer - Building Structures

Associate - Marine & Coastal

Corporate Tax Advisory FDI Manager-Hybrid

Assoc Director, Master Production Planner

Civil Engineer (Cork City)

Senior Network Engineer

Associate Director - Development Infrastructure

Engineering Lab Operations Technician, Senior/Staff - Cork, Ireland

Field Service Engineer - Leinster (Ireland) (f/m/d)

Senior Associate Electrical Engineer

Project Director – Cost Management

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