Find full remote working from Jobs in dublin, d

IT Help Desk Agent
Arthur Cox —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Annual leave
Quick apply
6d
Internal Technical Sales Specialist
Carl Stuart Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Hybrid work
- Sales
- Customer service
- No degree
- Work from home
- Employee assistance program
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Technical Support Specialist
Carl Stuart Group —Dublin, County Dublin
- €38,000–€40,000 a year
- Hybrid work
- Sales
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- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
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1d
Health and Safety Officer
SSP Construction Group —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Wellness program
- Flexitime
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Service Desk Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
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Warehouse Supervisor
Luca Line Services —Rathcoole, County Dublin
- €46,000–€55,000 a year
- Full-time
- English
- Warehouse experience
- Communication skills
- Sick pay
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Case Officer – Local Area Employment Service
Southside Partnership DLR —Dún Laoghaire, County Dublin
- €30,931–€47,514 a year
- Full-time
- Hybrid work
- Microsoft Office
- No degree
- Organisational skills
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5d
Data and AI Engineer
Clear Strategy —Dún Laoghaire, County Dublin
- €35,000–€36,650 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- SQL
- Work from home
- Employee assistance program
Quick apply
6d
Research Assistant - Dementia Clinical Trials Coordinator
Trinity College Dublin —Dublin, County Dublin
- Full-time
- Clinic
5d
Research Assistant - Clinical Trials in Dementia
Trinity College Dublin —Dublin, County Dublin
- Full-time
5d
International Recruiter
Whatnot —Dublin, County Dublin
- €68,000–€100,000 a year
- Full-time
- Work from home
Senior Talent Acquisition Associate
Salute Inc. —Dublin, County Dublin
- Full-time
- Remote
- English
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5d
Document Controller
AECOM —Dublin, County Dublin
- Full-time
- Project management
- SharePoint
Client Services Account Manager
EdgeConneX —Dublin, County Dublin
- Microsoft Office
- Bachelor's degree
- No degree
Buyer
Codex —DUBLIN 11, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Maths
- Project management
- Wellness program
- Annual leave
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Business Systems & Operations Consultant
TI Ireland —Citywest, County Dublin
- €35,000–€45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Flexitime
- Work from home
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14d
Junior Supply Chain Consultant - September 2026
Bluecrux —DUBLIN 2, County Dublin
- Weekend availability
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Cyber Security Risk Analyst
Allianz —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Project management
- Employee discount
Supply Chain Consultant
Bluecrux —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
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IT Help Desk Agent

Arthur Cox -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Bike to work scheme
Annual leave

Qualifications

Computer Science
Software troubleshooting
Customer service
iOS
English
Windows
Microsoft Office
Analysis skills
Remote access software
IT support
Mobile device management
Mac OS
Communication skills
Active Directory
CompTIA A+
Help desk

Full job description

Description

Arthur Cox LLP is one of Ireland’s leading law firms. We are an “all-island” firm with offices in Dublin and Belfast. We also have offices in London, New York, and San Francisco. Our practice encompasses all aspects of corporate and business law.

With 600 legal staff and a total headcount of nearly 900, we provide a comprehensive service to an international client base ranging from multinational organisations, banks, and financial institutions and established global leaders to government agencies and new players in emerging industry sectors.

Our story has been defined by our progressive outlook. For over 100 years, we have led the way in the legal field in Ireland. For our clients, we work to deliver the best service and support. With an independent, entrepreneurial spirit of innovation leading the way.

Department: IT
Location: Dublin (on-site)
Reports to: IT Helpdesk Manager
Contract Type: Permanent Full-time

Background:

Arthur Cox is at the forefront of technology adoption that drive value within the firm, its client's business, and the wider legal industry. IT operations play a central role, connecting digital capabilities to the firm’s objectives and creating a solid foundation for continued success.

We pride ourselves on being customer‑focused and service‑driven. Our Service desk operates as a strategic hub and serves as the single point of contact for our employees thus ensuring the customer experience is seamless, proactive, and personalised.

About the Role:

We are looking to hire a Service desk support Agent to join a close-knit support team providing 24*7 end user support in a professional services environment and provide On call support after several months, as well as early and late shifts.
The successful candidate will act as the primary IT support contact, resolving technical issues for internal staff via phone, email, or chat including: log, analyse troubleshoot hardware and software issues, escalate complex problems to specialized teams, and maintain IT documentation.
This role requires excellent written and verbal communication troubleshooting skills, a strong customer service mindset and a willingness to go the extra mile to solve technical issues.

Key Responsibilities

Be the main point of contact for internal staff, maintaining first-class, customer service focused frontline user support whether they are on site or working remotely.
Follow ITIL-aligned processes and service desk procedures all requests are resolved in line with agreed service level agreements, ensuring all users are treated efficiently, professionally and appropriately.
Troubleshoot and resolve common hardware, software and connectivity issues including: endpoint hardware (laptops and peripherals), Windows 11, Mac OSx, iOS devices, Office 365 productivity suite and business applications.
Escalate complex issues to Level 2/3 support as appropriate.
Assist users with account management, password resets, and MFA support.
Log and track all user requests, incidents, and problems in the ITSM tool, maintaining detailed ticket notes, resolutions steps, and where relevant write/update knowledge base articles.
Assisting with new user setups and on-boarding, inventory management, staff training and over routine tasks.

Skills Knowledge and Expertise

Degree in IT, Computer Science, or relevant field, or equivalent work experience.
2-3 years’ experience in a help desk, service desk, or similar IT support role.
Good knowledge of personal computers, Windows Operating Systems and Microsoft Office 365.
Hands-on experience with remote desktop tools, Active Directory and MDM tools.
Familiarity with IT Service Management (ITSM) software.
Certifications (Desirable):
CompTIA A+, CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
Or equivalent Microsoft qualifications

Skills and Competencies:

Soft skills:

Excellent interpersonal, written, and verbal communication skills in English to both technical and business audiences (individual or group).
Collaborative mindset and who can work independently or more often as part of a diverse team and group of internal stakeholders.
Proactive, flexible and adaptable disposition with a willingness to work hands-on, demonstrating attention to detail and the ability to take ownership of individual and team’s work.
Innate curiosity and willingness to learn and evolving technology environment on an ongoing basis: develops knowledge base and skill set beyond that called for by immediate tasks and continually push the ‘knowledge envelope’.
Ability to complete assignments with minimal direction.
Strong attention to detail and a methodical approach.
A continuous improvement mindset, continually critically evaluating results to drive improvements of processes and / or methods and/or underlying technology direction

Additional competencies:

Customer Interaction: Ability to engage with customers directly when necessary to resolve escalated issues. Ensure a high level of customer satisfaction through effective expectation setting, communication and problem-solving.
Ownership: Proactive disposition with a willingness for hands-on teamwork, demonstrating attention to detail and the ability to take ownership of work.
Communication: Excellent verbal and written communication skills with ability to build rapport and elicit problem details from end users and explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving abilities. Ability to think critically and develop effective solutions in a time pressured environment.
Team Player: Collaborative mindset with the ability to work well in a team environment. Willingness to share knowledge and support colleagues.
Customer Focused: Commitment to providing exceptional customer service and ensuring customer satisfaction.

Benefits

We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with a market leading remuneration package and benefits including:

Competitive salary and bonus structure
25 days annual leave
Immediate pension scheme
Comprehensive health and wellness benefits including full gym and wellness programme
TaxSaver and Bike to Work scheme
Wide-ranging opportunities for involvement in internal committees

About Arthur Cox

Arthur Cox is one of Ireland’s leading law firms and provides a comprehensive service to an international client base ranging from multinational organisations, banks and financial institutions, established global leaders to government agencies and new players in emerging industry sectors. Our story has been defined by our progressive outlook. For over 100 years, the firm has led the way in the legal field in Ireland, delivering the best service and support for our clients. With an independent, entrepreneurial spirit of innovation leading the way.

Arthur Cox LLP is an equal opportunities employer. We value diversity and encourage applications from all sections of society. Please advise if you have any additional requirements, we will happily assist. Any information disclosed by you in this regard will be kept strictly confidential and shared within the firm only as necessary and with your consent.

Reasonable accommodations provided for the purposes of your interview or which you may require during your employment will not be taken into account in hiring decisions.

Quick apply

Refine Your Search

full remote working from jobs in dublin, d

IT Help Desk Agent

Internal Technical Sales Specialist

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