Find Customer success manager Jobs in County Cork

Audit Manager - PM, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Customer Success Agent
Lanas Healthcare Technology Ltd —County Cork
- Patient care
- Communication skills
- Annual leave
- Work from home
Quick apply
12d
Manager, Sales (EMEA)
Keeper Security, Inc. —County Cork
- Sales
- Marketing
- Salesforce
- Sick pay
People Partner
NETGEAR —Cork, County Cork
- €55,000–€64,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Human resources
Quick apply
EMEA Sourcing Manager
Merck Group —Cork, County Cork
- Full-time
- Oracle
- ERP systems
- English
IT Manager
Citco —Cork, County Cork
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Stock Manager
NEXT —Cork, County Cork
- From €18,049 a year
- Part-time
- Customer service
- Leadership
Customer Success Manager
VusionGroup —Cork, County Cork
- Full-time
1h
Finance Manager, Global Finance Transformation
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Microsoft Excel
- ERP systems
- English
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Operations Manager West
Avantor —Cork, County Cork
- Full-time
- Analysis skills
- In-person
- Leadership
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Category Manager – Salt
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Counter Manager "The Ordinary" Cork
DECIEM —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
APE Compliance Manager, Compliance Manager, Amazon Payments Europe S.C.A.
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Leadership
12d
Graduate Management Trainee - Cork
Enterprise Mobility —Cork, County Cork
- Full-time
- Management
- Customer service
- Bachelor's degree
Sales Assistant
3 Mallow —Mallow, County Cork
- €14.15 an hour
- 8 hour shift
- Hospitality
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply

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Audit Manager - PM, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience with the Workforce Management tools is must along with good understanding of CRM systems

PREFERRED QUALIFICATIONS

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
2+ years of data visualization and reports tools experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success manager jobs in county cork

Audit Manager - PM, Audits and Insights

Customer Success Agent

Manager, Sales (EMEA)

People Partner

EMEA Sourcing Manager

IT Manager

Stock Manager

Customer Success Manager

Finance Manager, Global Finance Transformation

Business Development Manager

Operations Manager West

Manager, Credit & Collections

Material Handler Coordinator / Inventory Management Specialist

Category Manager – Salt

Counter Manager "The Ordinary" Cork

APE Compliance Manager, Compliance Manager, Amazon Payments Europe S.C.A.

Graduate Management Trainee - Cork

Sales Assistant

Business Division Manager

Manager, Support Engineering

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