Find Senior customer engineer Jobs in Dublin 2 County Dublin

Senior Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €77,400–€130,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
8d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Project Manager - Modular Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Project management
- Electrical Engineering
Quick apply
Head of Product Management LIMS / LIS Clinical Diagnostics
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Data Steward, Re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- SQL
- AWS
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Senior Commissioning Manager
Salute Inc. —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Senior Field Service Operations Manager
Applied Materials —Leixlip, County Kildare
- €76,800–€105,600 a year
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
3d
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Senior Solutions Engineer,Auth0
Okta —Dublin, County Dublin
- €104,000–€143,000 a year
- Sales
- Java
- Presentation skills
Quick apply
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Senior Desktop Support Engineer
NTI Digital Solutions Ireland Ltd —Dublin, County Dublin
- €36,000–€46,000 a year
- Full-time
- Windows
- Microsoft Office
- Communication skills
- Profit sharing
- Sick pay
Quick apply
4d
Senior Lead – VOIP Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Senior Platform Engineer
Autodesk —Dublin, County Dublin
- €71,000–€104,500 a year
- Full-time
- Computer Science
- DevOps
- System design
Project Scheduler - Energy
Turner & Townsend —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Engineering
- Annual leave
Quick apply
Clinic Manager
3Dental —DUBLIN 22, County Dublin
- €40,000–€50,000 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
Asset Management Airport Asset Manager
DAA —Dublin, County Dublin
- Full-time
- AutoCAD
- Microsoft Office
- Construction experience
Senior Quality Engineer - Validation
West Pharmaceutical Services —Dublin, County Dublin
- €65,208–€82,992 a year
- Engineering
- Manufacturing
- Communication skills
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Senior Product Manager, International
CarGurus —Dublin, County Dublin
- €90,000–€125,000 a year
- Analysis skills
- Product management
- Communication skills

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Senior Customer Experience Engineer

Microsoft -
Dublin, County Dublin

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Job details

Full-time
€77,400–€130,000 a year
8 days ago

Qualifications

Computer Science
Engineering
Bachelor's degree
AI
Information Technology

Full job description

Overview

Our new Technical Customer Lead is a customer‑aligned engineering role responsible for delivering proactive and reactive technical support services to Microsoft’s most strategic customers, driving deep engineering engagement, and building trusted relationships that accelerate the value of Microsoft 365 services.

We have recently launched in market an exciting and new Mission Critical Service for M365 offering where your role would be leading critical and complex case handling, provide early awareness and service insights, and act as customer advocates by amplifying feedback to product engineering to influence product improvements.

The role combines customer obsession and technical depth with operational excellence—owning engineering incident and change‑management interactions, standardising engagement processes, delivering measurable customer impact on the overall platform operational experience. With a solid focus on Copilot success, M365 core services and evolving engineering‑driven support models, you would play a key role in shaping customer experience, strengthening supportability, contributing to our mission of proactive service excellence, and partnering with engineering teams to help guide M365 product direction and roadmap.

This is an amazing opportunity early in our offering lifecycle to help us navigate evolving customer needs as they transform with AI and to help shape the future of a great M365 platform experience. If you have passion and energy for delivering amazing customer experiences combined with an engineering mindset, that has global impact, come join our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Handles complex escalations on customer issues often with Customer and Engineering Executive level visibility.
Acts as a voice of customers (VOCs) to directionally inform relevant product groups on customers product experience and usage. Partners with Product Group and component teams to prioritize, unblock, and resolve complex customer issues.
Identifies and utilizes engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across assigned customer portfolio.
Gathers and synthesizes feedback from assigned strategic customers to learn ways in which customers use the product and identify feature and knowledge gaps misconfigurations, metrics, and key performance indicators (KPIs) in the current product.
Proactively conducts health checks to ensure customer environment is optimized and configured for deployment, including all complex pending issues are resolved.
Lead and contribute your ideas and innovation to help evolve our new Mission Critical for M365 offering and programs to advance our collective capabilities.
Perform engineering on-call duties when scheduled - approx 2-3 two-week rotations per year.

Qualifications

Required Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
- OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND demonstrated experience in the technology industry, cloud, technical support, and/or customer experience engineering
Customer facing experience.
Proven history of customer-obsession, including blog posts, how-to videos, MVP.
Certification in Microsoft and/or competing Cloud Technologies strongly preferred.
Certification in AI related programs such as AB-900, AI-900 or similar.
Understanding of and ability to migrate from various third-party platforms to Microsoft 365.

#DPG #DPGHiring

Customer Experience Engineering IC4 - The typical base pay range for this role across Ireland is € 77,400.00 - € 130,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

senior customer engineer jobs in dublin 2 county dublin

Senior Customer Experience Engineer

Senior IT Lead and Delivery Manager

Senior Project Manager - Modular Solutions

Head of Product Management LIMS / LIS Clinical Diagnostics

Data Steward, Re:Cycle Reverse Logistics

Senior Technical Operations Engineer, Manufacturing Operations

Senior Commissioning Manager

Senior Field Service Operations Manager

Capacity Planning Manager, CDP EMEA

Senior Solutions Engineer,Auth0

Senior Customer Success Manager

Senior Desktop Support Engineer

Senior Lead – VOIP Engineer

Senior Platform Engineer

Project Scheduler - Energy

Clinic Manager

Asset Management Airport Asset Manager

Senior Quality Engineer - Validation

Associate Systems Administrator

Senior Product Manager, International

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