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Seasonal Customer Experience Coordinator : Home Based

Hillwalk Tours
Remote

Quick apply

Job details

Full-time | Fixed term
€30,000 a year
2 hours ago

Benefits

Bike to work scheme
Flexitime
Work from home
Company events
Employee discount
Sick pay

Qualifications

Bilingual
Spanish
Customer service
Writing skills
English
Italian
Communication skills
German

Full job description

At Hillwalk Tours, we create authentic and memorable hiking holidays in Ireland, the UK, Spain and Portugal. Our mission is simple: to create experiences that make people happy – and we believe happy experiences start with happy people.

As we prepare for our 2027 season, we’re hiring three Customer Experience Specialists with a passion for helping others to join our friendly, customer-focused team. Fluency in Italian or Spanish is highly advantageous, though not essential. You’ll play a key role in ensuring our customers have smooth, memorable trips — from booking through to walking the trails.

One application covers all three roles — there’s no need to apply more than once. Just tell us in your cover letter which contract length(s) suit you, your language capabilities and we’ll take it from there.

This role is home-based, Monday-Friday, 37.5 hrs per week. A dedicated home office space and strong broadband connection are required.

What You’ll Be Doing:

Responding to customer emails and calls in a friendly, efficient way
Booking accommodation and transfers
Updating customer documentation with care and accuracy
Using our in-house software to manage bookings
Collaborating with your team to solve issues quickly
Attending occasional training or meetings in Galway

What We’re Looking For:

Fluent in English (spoken and written)
Fluency in Italian or Spanish is highly advantageous – please tell us about your language skills in your application
Excellent communication and writing skills
Strong attention to detail and organisation
Tech-savvy and comfortable learning new systems
A team player with a can-do, positive attitude
Able to work remotely in a quiet, dedicated space with strong broadband
Within 1 hour of Galway (for occasional office days)

Why Join Us?

We’re passionate about travel, the outdoors, and creating happy experiences — not just for our customers, but for the people who make it all happen. That means:

Remote-friendly roles with flexibility and trust
Supportive leadership that listens and encourages growth
A purpose-driven mission you can feel proud of
Real impact — your work helps people explore the world in a deeper way
A culture of quality — we care about the details and celebrate doing things well

If you’re someone who cares deeply, communicates clearly, and wants to help others enjoy life’s simple adventures, you’ll thrive here.

Further Application Details:

Location: Galway City / Currently remote
Contracts: 1 x 12 months and 2 x 8 months, all full-time
Salary: €30,000
Start dates: 15th September 2026
How To Apply: Send your CV and a covering letter to [email protected]. It’s your chance to shine and stand out from the crowd, so be specific – tell us why you would like to work with us, what you can bring to be successful in the role, and if any of our core values particularly resonate with you, we’d love to know why!
In your cover letter, please tell us: (1) which contract length(s) you are open to – 8 months, 12 months, or either; (2) any languages you speak and your level of fluency.
Please note: We are also recruiting a separate 12 month role requiring fluent German. If you are a fluent German speaker, you only need to apply once — just mention it in your cover letter and we’ll consider you for that role as well.
(CVs without the required cover letter will not be considered)

Job Types: Full-time, Fixed term

Pay: €30,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee discount
Flexitime
Sick pay
Work from home

Application question(s):

Do you speak and write Spanish and/or Italian at least to a professional level? Please indicate Spanish/Italian/Both/Neither
Which contract length are you seeking – 12 month / 8 month or Either
Do you have a home office and broadband? Yes or No
Can you attend an in-person interview in Galway? Yes or No
Have you included your cover letter (your application will be rejected without one)? Yes or No

Work Location: Remote

Quick apply

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