Find Change management Jobs in Remote

Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Project Manager
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Project management
- Annual leave
2d
Business Strategist III
Indeed —Remote
- €82,000–€124,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
Manager, Monitoring & Site Management
Alimentiv —Remote
- €76,500–€127,500 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organisational skills
Quick apply
11d
Customer Success Manager I
WP Engine —Remote
- €36,000 a year
- Overtime
- Remote
- Google Suite
- Salesforce
- English
- Annual leave
- Work from home
14d
Right Hand person to the CEO
Linear Agency —Remote
- Weekend availability
- Remote
Quick apply
13d
Purchasing Coordinator
Remote Management Technology Limited —Remote
- €58,880 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Business
Quick apply
1d
Employee Relations Specialist, EMEA - Zoom
Zoom —Remote
- Full-time
- Remote
- Communication skills
BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Strategy & Operations Manager
Mews —Remote
- €73,000–€103,000 a year
- Remote
- Hotel
- AI
- Communication skills
- Annual leave
- Work from home
1d
Selling Partner Associate (English and Italian), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Customer Success Manager - Strategic - 2nd European Language Preferred
Quest Software —Remote
- From €72,800 a year
- Full-time
- Remote
- Sales
- English
- Organisational skills
Traffic Account Manager (International)
Gains Intermediate —Remote
- Weekend availability
- Remote
- Social media management
- Customer service
- Communication skills
Quick apply
Selling Partner Associate (English and French), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Executive Project Manager
Social Discovery Group —Remote
- Full-time
- Remote
- English
- Project management
Quick apply
Mid-level Calypso Business Analyst
EPAM Systems, Inc. —Remote
- Remote
- Agile
- Communication skills
- Employee assistance program
- Referral programme
14d
Collections Specialist
Consensus Cloud Solutions —Remote
- Remote
- Microsoft Excel
- Oracle
- Customer service
Regional HRSD Operations Lead - Europe East
Atlas HXM —Remote
- Remote
- Customer service
- Salesforce
- English
- Annual leave
Selling Partner Associate (English and German), SP-Support
Amazon Ireland Support Services Limited —Remote
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d

I want to receive the latest job alerts for change management in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

change management jobs near remote

Executive Assistant jobs in Remote

Senior Operations Manager jobs in Remote

Customer Success Manager jobs in Remote

Customer Success Manager jobs in Cork, County Cork

Account Manager jobs in Remote

Project Manager jobs in Remote

Traffic Manager jobs in Swords, County Dublin

Traffic Manager jobs in Cork, County Cork

Store Design Manager jobs in Dublin, County Dublin

Traffic Manager jobs in County Dublin

Part Time Office Manager jobs in Cork, County Cork

Store Manager jobs in Arklow, County Wicklow

Executive Assistant jobs in Dublin, County Dublin

Hse, Assistant Psychologist jobs in Limerick, County Limerick

Shop Assistant jobs in County Dublin

Executive Assistant jobs in County Kerry

Executive Assistant jobs in North Dublin, County Dublin

Senior Executive Assistant jobs in Dublin, County Dublin

Mater Hospital Hospital, Care Assistant jobs in Dublin, County Dublin

Executive Assistant jobs in Bray, County Wicklow

Service Desk Manager

PFH Technology Group -
Remote

Quick apply

Job details

Permanent | Full-time
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Japanese
AWS
ServiceNow

Full job description

JOB TITLE – Service Desk Manager

PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position.

JOB DESCRIPTION

The Role

The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner.

The Must-have Skills

You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily)
You communicate clearly and concisely in written and spoken English
You are good with customers: You can empathise and do what’s needed to win the trust and respect of customers
You work well with people and people enjoy working with you.
You are a capable problem solver, comfortable discussing problems with clients, and confident coordinating resolution activities
You have a continuous improvement mindset: You can look at an operational activity, identify ways to improve it, and then follow-through to implement those improvements
You are competent using MS Word, MS Excel and MS PowerPoint

The Nice-to-have Exposures

You have experience of working with a Service Desk tool (e.g. Freshdesk, ServiceNow, ManageEngine, Atlassian, or similar)

The Work

The responsibilities of this role are as follows:

Ensure that all requests, changes and incidents reported by our clients to the Cloud Service Desk are recorded, validated and assigned to our Engineering team in a timely and accurate manner
Reviewing all requests to the Cloud Service Desk to determine the appropriate categorization, prioritization, compliance requirements and billing rules to be applied.
Monitoring service desk work queues to ensure that all workflows and service levels are being maintained
In addition to ensuring SLAs are achieved, the Service Desk Manager will also be responsible for ongoing monitoring and management of ticket handling quality and client experience across our team.
As we operate under a number service compliance frameworks, the Service Desk Manager will be responsible for the oversight and enforcement of compliance requirements as they apply to day-to-day Service Desk operation.
Communicating with our clients through email and outbound calls
Coordinating the resolution of client incidents
Creating and maintaining service desk procedures and other documentation
While in general, this role will be focused on work coordination, service quality management and team oversight, the role will also involve hands-on service desk operation as required.

The Person

You take ownership: The Service Desk Manager is a pivotal and autonomous role in our organisation. The successful candidate will be responsible for successful operation of our service desk on a day-to-day basis
You are administratively strong and organized: You are comfortable managing your time across multiple priorities and take professional pride in remaining in control of your various work activities
You are decisive: You can independently evaluate a situation and arrive at good decisions in a logical and timely manner.
You are quality-oriented: You become personally invested in avoiding errors and delivering high quality work to our clients.
You are enthusiastic about technology: You are comfortable learning how to use new software and enjoy continually expanding your vocabulary of technical terms and concepts. To be successful in this role, you will need to acquire and continually develop a working knowledge of Amazon Web Services cloud technologies (note: we will of course support you with this)
You are flexible, adaptable and comfortable with change.
You have a sense of humour and a positive outlook on life

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

IND001

Quick apply

Refine Your Search

change management jobs in remote

Service Desk Manager

Project Manager

Business Strategist III

Manager, Monitoring & Site Management

Customer Success Manager I

Right Hand person to the CEO

Purchasing Coordinator

Employee Relations Specialist, EMEA - Zoom

BlueSnap Technical Merchant Support Agent

Senior Strategy & Operations Manager

Selling Partner Associate (English and Italian), SP-Support

Customer Success Manager - Strategic - 2nd European Language Preferred

Traffic Account Manager (International)

Selling Partner Associate (English and French), SP-Support

Account Manager (Pharma)

Executive Project Manager

Mid-level Calypso Business Analyst

Collections Specialist

Regional HRSD Operations Lead - Europe East

Selling Partner Associate (English and German), SP-Support

I want to receive the latest job alerts for change management in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected