Find software testing Jobs in cork, c

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Software Quality Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
2d
AI / Data Engineer
Apple —Cork, County Cork
- Computer Science
- Engineering
- System design
3d
Manager, Software Development
Johnson Controls —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
- Employee assistance program
Software Engineer 2
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- System design
- Analysis skills
2d
Desktop Engineer - Brinny - On Site
Intuit ED Ltd —Brinny, County Cork
- €120 a day
- Customer service
- Windows
- Microsoft Office
Quick apply
3d
Manual QA Engineer
Xanadu —Cork, County Cork
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Full Stack Software Engineer
Trimble —Cork, County Cork
- Full-time
- Computer Science
- Java
- AI
Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland
Speechify —Cork, County Cork
- Remote
- Doctoral degree
- Windows
- C++
12d
Software Senior Quality Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- System design
- Analysis skills
2d
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Computer Science
- Bachelor's degree
- No degree
2d
UX/UI Designer
Citco —Cork, County Cork
- Full-time
- Computer Science
- Research
- Analysis skills
Software Engineer (SRE)
Dell Technologies —Cork, County Cork
- Full-time
- Java
- C++
- Agile
Principal AI Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- DevOps
Software Senior Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Bachelor's degree
- No degree
- Communication skills
3d
Senior Software Engineer (SRE)
Dell Technologies —Cork, County Cork
- Full-time
- Java
- C++
- Agile
Lab Computer System Engineer
Cognizant —Cork, County Cork
- Full-time
- Hybrid work
- Manufacturing
- Communication skills
- Time management
Incoming QA Manufacturing Inspector
Alcon —Cork, County Cork
- Full-time
- Leaving certificate
- No degree
- Manufacturing
10d
Senior Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- C++
- Bachelor's degree
3d
Analytical Biochemist
PSC Biotech —Cork, County Cork
- Full-time
- Data analysis skills
- Research
- Master's degree
1d

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

software testing jobs in cork, c

IT Support Engineer - Helpdesk

Software Quality Engineer

AI / Data Engineer

Manager, Software Development

Software Engineer 2

Desktop Engineer - Brinny - On Site

Manual QA Engineer

Senior Full Stack Software Engineer

Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland

Software Senior Quality Engineer

Software Principal Engineer

UX/UI Designer

Software Engineer (SRE)

Principal AI Engineer

Software Senior Engineer

Senior Software Engineer (SRE)

Lab Computer System Engineer

Incoming QA Manufacturing Inspector

Senior Software Engineer

Analytical Biochemist

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