Find customer experience cx Jobs in dublin county dublin

Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Customer Experience Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Customer Onboarding Specialist (with German language)
TELUS Digital —Dublin, County Dublin
- €36,400 a year
- No weekends
- Microsoft Excel
- English
- AI
- Relocation assistance
13d
Customer Insights Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Head of Implementation, EMEA
Rippling —DUBLIN 2, County Dublin
- Full-time
- Communication skills
Learning & Enablement Specialist
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
Customer Success Manager, High Touch
Intercom —Dublin, County Dublin
- Hybrid work
- No degree
- Work from home
Digital Experience Strategist
Accenture —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Communication skills
- Gym membership
Implementation Specialist, Platform
Rippling —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- SQL
- Human resources
Account Manager
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Annual leave
UX Researcher
ResMed —Dublin, County Dublin
- Full-time
- Research
- AI
- Communication skills
- Referral programme
UKI Business Consulting - EY Studio+ - Customer Project - Senior Manager
EY —DUBLIN 2, County Dublin
- Hybrid work
- Master's degree
- Project management
- Agile
- Gym membership
- Referral programme
Strategy& - Strategy Manager I Dublin Ireland
PwC —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Communication skills
- Employee assistance program
Transformation Business Analyst
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Agile
- Annual leave
- Life insurance
Quick apply
Account Manager (Commercial)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Commissioning Manager
Salute Inc. —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Manager, Product Development
Mastercard —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills

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Customer Experience Agent

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

French
Order management system
Process improvement
English
E-commerce
Bachelor's degree
Zendesk
German
Dutch

Full job description

Location

Dublin, Ireland

Employment Type

Full time

Location Type

Hybrid

Department

Support

International CX Agents

Compensation

€35K – €42.5K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

2+ years of support experience handling email and/or chat services.
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Apply Now

Refine Your Search

customer experience cx jobs in dublin county dublin

Customer Experience Agent

Customer Experience Agent (French Speaking)

Customer Onboarding Specialist (with German language)

Customer Insights Manager

Manager, Customer Product Support

Head of Implementation, EMEA

Learning & Enablement Specialist

Customer Success Manager, High Touch

Digital Experience Strategist

Implementation Specialist, Platform

Account Manager

UX Researcher

UKI Business Consulting - EY Studio+ - Customer Project - Senior Manager

Strategy& - Strategy Manager I Dublin Ireland

Transformation Business Analyst

Account Manager (Commercial)

Senior Commissioning Manager

Market Insights Manager

Customer Experience Agent (German Speaking)

Manager, Product Development

I want to receive the latest job alerts for customer experience cx in dublin county dublin

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