About Us
Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.
As one of the fastest-growing divisions within Kingspan Group plc, Kingspan Data Solutions operates across Europe, the Americas, the Middle East, and Asia-Pacific. We bring together specialist businesses with deep expertise in physical infrastructure, enabling customers to deliver high-performance, energy-efficient, and future-ready data centre solutions at scale.
About the Role
We are looking for a Customer Insights & CX Programme Manager who will drive our global Voice of Customer (VoC) programme and translate customer insights into meaningful business impact.
This role combines customer insight, project management, and stakeholder engagement, working across multiple regions and business units in a complex matrix organisation. You will play a key role in ensuring customer feedback is not only collected but embedded into decision-making and improvement initiatives across the business.
This role can be based in the UK or Ireland and offers remote, hybrid, or onsite flexibility.
Key Responsibilities
Lead and coordinate the global Customer Feedback and Voice of Customer programme across regions and business units
Develop and implement a scalable VoC framework, balancing global consistency with local market needs
Analyse customer data and feedback to generate clear, actionable insights and recommendations
Translate insights into compelling presentations for senior stakeholders and leadership teams
Partner with commercial, marketing, and regional teams to ensure strong adoption of insights and tools
Drive cross-functional alignment in a matrix environment to support customer-led decision making
Support and help deliver customer-driven improvement initiatives, ensuring measurable outcomes
Manage multiple projects simultaneously, ensuring delivery against timelines and priorities
Qualifications
4-8 years' experience in Customer Insights, Customer Experience, Analytics, or similar roles
Proven experience in a B2B environment (essential)
Experience working across multiple business units, brands, or regions in a matrix organisation
Strong track record of stakeholder management and influencing decision-making
Demonstrated ability to manage multiple projects and priorities effectively
Experience with VoC programmes, NPS, CSAT, and survey platforms (e.g. Qualtrics)
Strong analytical skills using Excel, Power BI, Tableau or similar tools
Ability to translate data into clear, impactful insights and presentations
Excellent communication skills, with a proactive and solutions-oriented mindset
Nice to have:
Experience in manufacturing, construction, engineering, or similar complex B2B industries
Alternatively, experience in technology or engineering-led environments
Benefits
Permanent and full-time employees enjoy competitive compensation, flexible working options, and the opportunity to work as part of a fast-growing global business. At Kingspan Data Solutions, you will be part of a collaborative, high-performing team where you can take ownership, develop your skills, and directly contribute to shaping customer experience across international markets.
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