Find Program Manager (Customer Service) Jobs

Delivery Program Manager
Sitecore —Dublin, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Process Program Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
2d
Junior Project Manager (Domestic Retrofit)
Churchfield Home Services —County Galway
- €40,000–€50,000 a year
- Full-time
- Carpentry
- English
- No degree
- Annual leave
- Bereavement leave
Quick apply
Lead Technical Program Manager
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
4d
Supply Chain Solutions Programme Manager
Primark —Dublin, County Dublin
- AutoCAD
- Project management
- No degree
Network Infrastructure Construction Quality Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
FS Project Manager – Assistant Manager / Manager - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Analysis skills
- Leadership
- Banking
Program Lead, e-Invoicing
Adobe —Dublin, County Dublin
- Full-time
- Budgeting
- AI
5d
FS Project Manager – Associate Director - Dublin / Belfast
Grant Thornton —Dublin, County Dublin
- Full-time
- Management
- Business development
- Analysis skills

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Delivery Program Manager

Sitecore -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Product management
SaaS
AI
Leadership

Full job description

About Us:

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together.

Our values

guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at

Sitecore.com

About the Role

We're looking for an outcomes-first Delivery Program Manager to own complex, cross-functional initiatives from idea through to realised impact. You'll partner with Product, Engineering, and Business leaders across R&D, translate ambiguous strategy into clear plans, unblock teams across functions, and follow value through to realisation. For you, "done" is the moment the customer and business outcome lands.

What You Will Do:

Own End-to-End Program Delivery

Drive complex programs from initiation through to value realisation, with integrated plans across scope, dependencies, milestones, risks, and value assumptions
Translate product and business objectives into sharp execution plans with measurable outcomes

Drive Business Value Realisation (the core focus)

Define outcomes, success metrics, and value hypotheses up front with Product and Business stakeholders
Track adoption, impact, and realised value after release; surface gaps and drive corrective action

Lead Across Functions

Coordinate across Product and Engineering teams, manage dependencies and critical paths, and facilitate program-level planning and retrospectives
Create clarity where there is ambiguity, and momentum where there is friction

Govern, De-Risk, and Communicate

Establish effective governance and reporting; identify and escalate risks early with clear options
Deliver concise, outcome-focused updates to senior stakeholders

Raise the Bar

Spot systemic delivery and value-realisation gaps, contribute to APMO standards and playbooks, and embed AI into day-to-day coordination and reporting

Measures of Success

Programs delivered against committed business outcomes
Business value realised post-release (adoption, impact, ROI)
Cross-functional alignment across Product, Engineering, and Business
Early surfacing and resolution of risks and dependencies
Contribution to APMO maturity and ways of working

What You Need to Succeed:

5+ years delivering complex, cross-functional programs end-to-end, including post-delivery outcome follow-up
Deep delivery-at-scale expertise, with the judgement to adapt frameworks to context
Strong working partnerships with Product Management and Engineering leadership
A clear understanding of how product delivery connects to customer value and business results
Comfortable challenging "done" until the outcome lands; builds credibility with stakeholders and welcomes productive friction
Strong command of agile and hybrid delivery models; concise, structured, influence-led communication

Key Traits for Success

Outcomes-first - prioritises impact over activity
Comfortable in ambiguity, and creates structure rather than waiting for it
Highly collaborative, with the confidence to push back when delivery drifts from value
Strong bias for action, experimentation, and continuous improvement

Additional Skills That Will Set You Apart:

Experience in Software as a Service (SaaS) or enterprise software environments
Exposure to value tracking or outcome frameworks
Track record of evolving existing norms

Equal Opportunities at Sitecore

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Apply Now

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Program Manager (Customer Service) jobs

Delivery Program Manager

Process Program Manager

Junior Project Manager (Domestic Retrofit)

Lead Technical Program Manager

Supply Chain Solutions Programme Manager

Network Infrastructure Construction Quality Program Manager

FS Project Manager – Assistant Manager / Manager - Dublin / Belfast

Program Lead, e-Invoicing

FS Project Manager – Associate Director - Dublin / Belfast

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