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Passenger Services Agent

Swissport International AG -
County Carlow

Apply Now

Job details

Full-time | Temporary

Qualifications

Customer service
Communication skills

Full job description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Ensure deployment of the Corporate QHSE Manual
Produce all required, work-related documentation
Follow training and rules, apply correct procedures and use personal protective equipment as instructed.
Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the action and seek advice from the Duty Manager.
Share personal Health & Safety, Environment knowledge with others.
Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance.
Perform duties conscientiously, without putting themselves, others, or the environment at risk
Other duties as assigned
Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standards.

Your profile

High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country specific language
Additional languages desirable
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

What we offer

Excellent workplace environment
Excellent growth opportunities

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

Country Manage jobs

Passenger Services Agent

Senior Executive Assistant

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Operations Coordinator

Director, Inside Sales (Italian and Spanish speaking)

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Senior Account Executive, Retail SMB - French-speaking

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Client Service Associate (WFH, Translation)

Country Compliance & Operational Risk Manager

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Inside Sales Representative SMB, MSP (EMEA)

EMEA ETF Product Manager - Director

Head of Sales & Managing Director, France

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