Find Enterprise centre Jobs in Terenure County Dublin

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Temp - Information Technology Cross-Function Associate
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
ICT Systems Analyst
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Software Development Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Security Operations Analyst
Primark —DUBLIN 1, County Dublin
- Azure
- AWS
- No degree
Business Intelligence Developer - EHR Implementation
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Web and Mobile App Developer
FUSIO —DUBLIN 1, County Dublin
Systems Development Engineer (with Microsoft 365 platform experience), Enterprise Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Azure
- Engineering
- System design
Integration Specialist - ICT Systems Integration
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Temp - Information Technology Cross-Function Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- No degree
Sourcing – Senior Manager - Network Telecom infrastructure
Verizon —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Annual leave
- Employee assistance program
6d
Fitness Assistant
YMCA Dublin —Dublin, County Dublin
- Weekend availability
- Computer skills
- Communication skills
CRM Developer
Glen Dimplex Group —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
7d
Systems Development Engineer, AWS Incident Response (AIR)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Weekend availability
- Engineering
- Java
- AWS
8d
Senior Penetration Tester
Integrity360 —Dublin, County Dublin
- Computer Science
- Windows
- Java
Financial Accountant
Integrity360 —Dublin, County Dublin
- Microsoft Excel
- Accounting
- Leadership
Director Global Costing Center of Excellence
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Finance
4d

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Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

enterprise centre jobs in terenure county dublin

Desktop Support Engineer

Desktop & Site Support Engineer

Temp - Information Technology Cross-Function Associate

Information Technology Cross-Function Vice President

ICT Systems Analyst

Software Development Engineer

Security Operations Analyst

Business Intelligence Developer - EHR Implementation

Web and Mobile App Developer

Systems Development Engineer (with Microsoft 365 platform experience), Enterprise Engineering

Integration Specialist - ICT Systems Integration

Senior ICT Cloud & Security Engineer

Temp - Information Technology Cross-Function Assistant Vice President

Sourcing – Senior Manager - Network Telecom infrastructure

Fitness Assistant

CRM Developer

Systems Development Engineer, AWS Incident Response (AIR)

Senior Penetration Tester

Financial Accountant

Director Global Costing Center of Excellence

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