At CPM, we hire for attitude and train for skills. Whether you are returning to employment, looking to build new skills, or ready for your next challenge, we would love to hear from you.
We are recruiting for a Territory Account Representative (6 month secondment backfill) to join CPM, working in close partnership with Diageo and its Account Executive team.
This role is a key part of the wider Diageo commercial structure, taking ownership of a large portfolio of smaller-volume on-trade accounts across a wide territory. While individually these accounts are smaller, collectively they represent a significant proportion of Diageo’s overall business, making their effective management, support, and development critical to overall performance.
Working in partnership with Diageo Account Executives, you will ensure these customers receive consistent, high-quality support, helping to protect existing business, resolve operational issues, strengthen customer relationships, and identify opportunities to increase distribution and sales. This role allows Account Executives to focus on larger strategic accounts while ensuring this important segment of the business is fully supported and commercially developed.
Territory Coverage
This territory covers Counties, Donegal, Sligo, Mayo, Roscommon, and Galway, representing a diverse and fast-moving on-trade market.
Due to the size and geography of the territory, efficient travel and strong call coverage are essential. The successful candidate’s location will therefore be an important factor in ensuring effective territory management. Candidates based in or around Sligo would be particularly well positioned to maximise customer contact time and manage the territory efficiently.
Diageo Brands
Working in partnership with Diageo means representing some of the world’s most iconic and trusted drinks brands across spirits, beer, and ready-to-drink categories. The portfolio includes leading brands such as Guinness, Smirnoff, Gordon's, Baileys, Captain Morgan, Tanqueray and Johnnie Walker.
This role provides the opportunity to work directly with these brands in the on-trade, helping customers improve their drinks offering, increase sales, and strengthen the visibility and performance of Diageo products within their outlets.
The Role
As a Territory Account Representative, you will act as an extension of the Diageo Account Executive team, taking responsibility for a high-volume portfolio of smaller accounts that are strategically important to the wider business.
You will work closely with Account Executives to ensure customers are supported, issues are resolved quickly, and opportunities for growth are identified and acted upon. By owning this segment of the market, you will help protect revenue, maintain service standards, and ensure no commercial opportunity is missed.
Requirements
Key Responsibilities
- Manage and develop a large portfolio of smaller-volume on-trade accounts that collectively represent a significant share of Diageo’s business.
- Work in close partnership with Diageo Account Executives to support territory plans, customer retention, and sales growth.
- Act as the primary contact for day-to-day customer issues, ensuring problems are resolved quickly and effectively.
- Protect existing revenue by maintaining strong relationships, product standards, and customer satisfaction.
- Identify opportunities to increase product distribution, improve visibility, and drive incremental growth.
- Support Account Executives by managing operational and customer issues across smaller accounts, freeing them to focus on larger strategic customers.
- Escalate significant commercial opportunities, risks, and insights to Account Executives to support wider territory planning.
- Plan and manage your territory effectively to maximise efficiency, coverage, and customer engagement.
- Record customer interactions, issues, and opportunities accurately using company systems.
- Deliver against agreed KPIs including call coverage, issue resolution, account retention, distribution growth, and sales performance.
What We’re Looking For
- Strong relationship-building and communication skills
- Highly organised with the ability to manage a large territory
- Commercially aware with a focus on identifying growth opportunities
- Proactive problem-solver who can manage issues quickly and effectively
- Self-motivated and comfortable working independently
- Resilient, adaptable, and target-driven
Experience
- Experience in sales, account management, customer service, or hospitality advantageous
- On Trade, FMCG or field-based experience beneficial but not essential
- Full clean manual driving licence required
Benefits
What We Offer
- Competitive basic salary
- Performance-related bonus opportunity
- Company van, fuel card, laptop and tablet
- Daily lunch allowance
- Employee Assistance Programme
- Structured development and training
- Recognition awards
- Pension and health benefits
- Bike to Work and TaxSaver schemes
- Product discounts and referral schemes
We are committed to building an inclusive workplace and welcome applications from all backgrounds. Reasonable accommodations are available throughout the recruitment process
