Find Customer success manager Jobs in Glasnevin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Client Success & Growth Manager
The Website Shop —Harold's Cross, County Dublin
- €40,000–€48,000 a year
- Full-time
- Customer service
- Business development
- Project management
Quick apply
5d
Customer Success Manager
EnergyCAP —DUBLIN 8, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
- Wellness program
- Annual leave
Quick apply
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Brand Manager
Zayan Agency —Dublin, County Dublin
- €40,248.61–€73,689.26 a year
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
8d
National Account Manager
Carlow Brewing Company —Dublin, County Dublin
- Full-time
- Sales
- Leadership
- Negotiation
- Store discount
- Employee assistance program
Quick apply
Sales Team Leader
Butternut Box —Dublin, County Dublin
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Senior Commissioning Manager
Salute Inc. —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply
Deputy Manager
Life Style Sports —Dundrum, County Dublin
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
5d
Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Customer Success Manager
Pluralsight —Dublin, County Dublin
- Full-time
- In-person
- Annual leave
Customer Service Executive
NSUS Limited —Sandyford, County Dublin
- €31,000–€34,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Employee assistance program
- Gym membership
Quick apply
9d
Proposals Writer II
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Word
- Word processing
- Writing skills
Assistant Manager
Søstrene Grene —Dún Laoghaire, County Dublin
- €32,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Piercer
Astrid & Miyu —Dublin, County Dublin
- €19 an hour
- Weekend availability
Quick apply
Store Manager Dylan Oaks - Swords, Dublin
Dylan Oaks Jewellery —Swords, County Dublin
- €34,000–€40,000 a year
- Full-time
- Management
- Inventory control
- Sales
Quick apply
13d
Customer Account Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
Enterprise Partner Manager - Ireland, Northern Europe
ClickUp —Dublin, County Dublin
- €180,000–€217,500 a year
- Full-time
- Sales
- English
- AI
- Annual leave
- Employee assistance program
Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
6d

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

customer success manager jobs in glasnevin, d

Customer Operations Manager

Client Success & Growth Manager

Customer Success Manager

Team Manager- Dublin

Business Unit Coordinator

Brand Manager

National Account Manager

Sales Team Leader

Senior Commissioning Manager

Deputy Manager

Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)

Customer Success Manager

Customer Service Executive

Proposals Writer II

Assistant Manager

Piercer

Store Manager Dylan Oaks - Swords, Dublin

Customer Account Manager

Enterprise Partner Manager - Ireland, Northern Europe

Customer Success Manager

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