Find Technical implementation Jobs in Galway, G

Customer Success & Onboarding Specialist (SAAS/ERP)
Ordorite Software —Galway, County Galway
- Full-time
- ERP systems
- English
- No degree
- Annual leave
Quick apply
Technical Implementation Engineer
Poppulo —Galway, County Galway
- €35,000–€50,000 a year
- Windows
- Communication skills
- Life insurance
Quick apply
Operation Excellence Lead
Zimmer Biomet —Galway, County Galway
- Full-time
- Management
- Engineering
- Bachelor's degree
- Wellness program
7d
Database Engineer (Oracle, PL/SQL, Snowflake)- Galway,Ireland
Photon —Galway, County Galway
- Full-time
- Azure
- Oracle
- Computer Science
Onboarding Customer Success Specialist (French speaking)
MathWorks —Galway, County Galway
- Social media management
- English
- Project management
Junior AI Developer
Trinzo —Galway, County Galway
- Full-time
- Remote
- Azure
- English
- Master's degree
Quick apply
9d
Senior Product Engineer (Medical Device)
ProVerum —Galway, County Galway
- €65,000–€78,000 a year
- Full-time
- CAD
- Engineering
- Bachelor's degree
- Sick pay
Quick apply
8d
Process & Product Development Engineer II for fixturing and tooling design (f/m/d)
TE Connectivity —Galway, County Galway
- Engineering
- Analysis skills
- No degree
- Wellness program
- Employee stock purchase plan
Scrum Lead
MetLife —Galway, County Galway
- €44,900–€59,900 a year
- Full-time
- Azure
- Computer Science
- DevOps
2d
Dynamics 365 Business Central Lead Consultant
BearingPoint Ireland —Galway, County Galway
- Hybrid work
- Sales
- Master's degree
- Analysis skills
Technician Grade II - Climate Change
Local Government Jobs Ireland —Galway, County Galway
- €35,568–€52,663 a year
- Project management
3d
R&D Process Development Engineer III
Merit Medical Systems Inc. —Galway, County Galway
- Full-time
- Engineering
- Project management
- Team management
- Free parking
7d
Software Engineer - Application Development
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- DevOps
- System design
- Windows
Senior Software Engineer – Edge Compute & Computer Vision
Kappture —Galway, County Galway
- Hybrid work
- Hospitality
- Engineering
- C++
- Annual leave
8d
DSP Engineer (Digital Signal Processing)
MBRYONICS —Galway, County Galway
- €75,000–€90,000 a year
- Full-time
- Doctoral degree
- Analysis skills
- C++
Engineering Manager - REF: 2536a
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Quality Engineer - Evening Shift
Zimmer Biomet —Galway, County Galway
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Wellness program
Senior Full Stack Software Engineer AI Native Engineering
Kappture —Galway, County Galway
- Remote
- DevOps
- SQL
- AWS
- Annual leave
8d
Software Engineer, Platform - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Azure
- Doctoral degree
- AWS
11d
Quality Manager
Sisk —Galway, County Galway
- Full-time
- Engineering
- Microsoft Office
- Assembly
8d

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Customer Success & Onboarding Specialist (SAAS/ERP)

Ordorite Software
Galway, County Galway

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

ERP systems
English
Customer relationship management
POS
Organisational skills
Retail management

Full job description

Customer Success & Onboarding Specialist (SAAS/ERP)

Location

Ordorite HQ, Galway City Centre - Office Based.

About Ordorite

Ordorite builds cloud-based ERP and retail management software for furniture, bedding and flooring retailers. Our platform, OrdoConnect, runs everything from point of sale and stock control to delivery routing and after-sales service, and is used by retailers across Ireland, the UK, North America, UAE & Australia.

When a retailer moves to Ordorite, they're replacing the system their entire business runs on. Getting that transition right is the single biggest factor in whether they stay with us and grow with us - and that's what this role is for.

This role is based at our Galway city HQ, working alongside the wider team. You'll be in front of customers regularly, so travel to sites across Ireland and the UK is a necessary part of the job.

The role

You'll own the customer journey from the moment a deal is signed: kick-off, scoping, data migration, configuration, training, go-live and the critical first months afterwards. You'll be the customer's main point of contact throughout, and the person accountable for getting them live, confident and using the platform properly.

This is a hands-on, customer-facing role. You'll spend your time talking to store owners, operations managers and shop-floor staff.

What you'll do

Onboard new customers

Run project kick-off, agree the implementation plan and set expectations on timelines and responsibilities
Scope how each retailer works today — stock, sales process, delivery, after-sales — and map it into OrdoConnect
Manage data migration from the customer's legacy system, working with our technical team
Configure the platform to match the customer's setup, products and processes
Keep the implementation on schedule and flag risks early

Train and go live

Deliver training to owners, back-office teams and shop-floor staff, in person and remotely
Build simple, practical training materials and process guides
Run go-live support and be the first responder when issues arise in the opening weeks
Confirm the customer is genuinely using the system before signing off the implementation

Drive adoption and retention

Hold regular check-ins after go-live to track usage and surface problems
Identify features the customer isn't using and coach them into them
Spot upsell and expansion opportunities and pass them to the sales team
Act as the customer's advocate internally, feeding product issues and requests back to the team

Keep the process tight

Maintain accurate implementation records and status reporting
Track time-to-go-live and adoption metrics across your accounts
Contribute to improving how we onboard, so each implementation is quicker and cleaner than the last

What we're looking for

Essential

Experience in a customer-facing role — customer success, onboarding, implementation, account management, or retail
Confident dealing with business owners and staff at every level, including people who aren't comfortable with technology
Strong organisational skills — you'll run several implementations at once, each with its own moving parts
Comfortable learning software in depth and explaining it plainly
Excellent written and spoken English
Full driving licence, and willingness to travel to customer sites across Ireland and the UK

Highly desirable

Experience in the furniture, bedding or flooring industry
Background in retail operations, stock control, or point of sale systems
Previous experience implementing or supporting ERP, POS or retail management software
Experience working with customers in the UK or North America

What we offer

A clearly defined role with real ownership - these are your customers, start to finish
Performance reward tied directly to successful implementations
Company pension scheme and paid annual leave
A base at our Galway city HQ, working alongside the wider team, with flexibility around how your week is structured
Variety in the work - you won't be at a desk five days a week
A short decision-making chain and direct access to the product team

How to apply

Apply with your CV and a short note telling us about your experience with any of the essential or highly desirable skills above - for example, a customer you've taken through a difficult change or transition, and how you handled it.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

technical implementation jobs in galway, g

Customer Success & Onboarding Specialist (SAAS/ERP)

Technical Implementation Engineer

Operation Excellence Lead

Database Engineer (Oracle, PL/SQL, Snowflake)- Galway,Ireland

Onboarding Customer Success Specialist (French speaking)

Junior AI Developer

Senior Product Engineer (Medical Device)

Process & Product Development Engineer II for fixturing and tooling design (f/m/d)

Scrum Lead

Dynamics 365 Business Central Lead Consultant

Technician Grade II - Climate Change

R&D Process Development Engineer III

Software Engineer - Application Development

Senior Software Engineer – Edge Compute & Computer Vision

DSP Engineer (Digital Signal Processing)

Engineering Manager - REF: 2536a

Quality Engineer - Evening Shift

Senior Full Stack Software Engineer AI Native Engineering

Software Engineer, Platform - Galway, Ireland

Quality Manager

I want to receive the latest job alerts for technical implementation in galway, g

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