Find Head of customer experience Jobs in Dublin County Dublin

Head of Operations
Mani Pizza —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
11d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Mid-Market Account Executive (Hungarian Market)
Revolut —Dublin, County Dublin
- €9,500–€14,600 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
Technical Customer Success Manager
Modash —Dublin, County Dublin
- €60,000–€90,000 a year
- Full-time
- Remote
- SQL
- Marketing
- Annual leave
Quick apply
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
National Account Manager - Retail
Kraft Heinz Company —Dublin, County Dublin
- €68,796–€76,440 a year
- Full-time
- Hybrid work
- Microsoft Office
- Master's degree
- Project management
- Annual leave
- Employee discount
Head of Product (Fraud)
Revolut —Dublin, County Dublin
- €9,600–€10,600 a month
- Full-time
- Remote
- No degree
- Product management
- AI
Business Support Manager
Kare Plan Ltd —Kilbarrack, County Dublin
- €50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Quick apply
5d
Head of Sales
Chadwicks Group —Dublin, County Dublin
- Full-time
- Sales
- Microsoft Office
- Analysis skills
- Sick pay
Director, Head of Launch Project Scheduling
MSD —Dunboyne, County Meath
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Budgeting
11d
Head of Procurement
Version 1 —Dublin, County Dublin
- €90,000–€110,000 a year
- Full-time
- Hybrid work
- Oracle
- AWS
- Employee assistance program
- Employee discount
Quick apply
11d
Implementation Manager (German or Dutch)
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- English
Mid-Market Account Executive (Polish Market)
Revolut —Dublin, County Dublin
- €9,500–€14,600 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Head of Product
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Product management
- Agile
Squad Lead
Roche —Dublin, County Dublin
- Sales
- Master's degree
- Business development
Mid-Market Account Executive (Baltics Market)
Revolut —Dublin, County Dublin
- €9,500–€14,600 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Mid-Market Account Executive (Romanian Market)
Revolut —Dublin, County Dublin
- €9,500–€13,300 a month
- Full-time
- Remote
- Sales
- Salesforce
- English
Senior Marketing Executive Retail
Kilkenny Design —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
Head of Digital
Choice Stores —Ashbourne, County Meath
- Full-time
- Merchandising
- AI
Quick apply

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Head of Operations

Mani Pizza
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€60,000–€70,000 a year
11 days ago

Benefits

Store discount
Bike to work scheme
Free or subsidised travel
Employee discount

Qualifications

Hospitality
Less (style sheet language)
Leadership
Communication skills

Full job description

Head of Operations

**WE ARE NOT LOOKING FOR MANAGERS OR GMS WE ARE LOOKING FOR A MULTI SITE OPERATIONS MANAGER WITH HOSPITALITY EXPERIENCE***

MANI Pizza & MORSO sandwich shop
Dublin

Salary: €60,000–€70,000 + Performance Bonus

The Company

We are an independent hospitality company behind three of Ireland's most exciting food businesses.

Mani Pizza is one of Ireland's leading Roman pizza brands, with locations on Drury Street, Dublin and Kildare Village.

Morso is a premium sandwich shop on Drury Street, serving freshly baked schiacciata filled with carefully sourced ingredients. Our approach is inspired by the great sandwich shops of Florence, Melbourne and New York, while creating something that's uniquely our own.

Our ambition is simple: build exceptional food businesses with outstanding teams, industry-leading standards and unforgettable customer experiences.

As we continue to grow, we're looking for an outstanding Head of Operations to help lead the next stage of our journey.

"WE BUILD THE SYSTEM. THE PEOPLE WORK THE SYSTEM. THE SYSTEM WORKS THE BUSINESS."

The Role

This is a senior leadership position responsible for the operational performance of all three locations.

You'll lead our management teams, develop people, improve systems, drive profitability and ensure every customer receives the same exceptional experience across every business.

You'll work directly with the owner and play a key role in shaping the future of the company.

What You'll Be Responsible For

Leadership

Recruit, mentor and develop General Managers and site managers.
Build a culture of ownership, accountability and continuous improvement.
Hold weekly one-to-one meetings with each manager.
Conduct performance reviews and create development plans.
Manage recruitment for management positions.
Deal confidently with performance issues where required.

Operations

Ensure exceptional food quality, service and cleanliness across every location.
Carry out regular operational audits.
Maintain consistency in standards, systems and customer experience.
Ensure all HACCP, food safety and health & safety procedures are fully compliant.
Work with suppliers and contractors to keep the businesses operating at the highest level.
Lead new operational projects and improvements.

Commercial Performance

Take ownership of labour costs across all locations.
Drive food margin and profitability.
Review daily sales performance and identify opportunities for growth.
Reduce waste and improve operational efficiency.
Ensure stock management and ordering systems are accurate and consistent.
Work with management teams to deliver agreed financial targets.

Business Growth

Develop operational systems that allow the business to scale.
Support future site openings.
Help implement new menus, products and initiatives.
Continuously improve the way the business operates.

What Success Looks Like

Every site consistently delivers an exceptional customer experience.
Managers lead with confidence and require minimal day-to-day support.
Labour, food cost and profitability targets are consistently achieved.
Standards remain consistently high across all locations.
The business continues to grow with strong operational foundations.
The owner spends less time solving daily operational problems and more time growing the business.

Who You Are

You have proven experience leading multiple hospitality venues.
You're an exceptional people leader who enjoys coaching and developing others.
You understand hospitality finance, labour management and profitability.
You're highly organised and thrive in fast-paced environments.
You naturally build systems rather than relying on firefighting.
You're commercially minded and comfortable analysing business performance.
You lead by example and aren't afraid to spend time on the floor when needed.
You have excellent communication and leadership skills.
You care deeply about hospitality and creating memorable customer experiences.

What We Offer

€60,000–€70,000 salary depending on experience.
Performance bonus based on agreed company KPIs.
Staff meals.
Opportunity to shape the future of a growing independent hospitality business.
Significant autonomy and responsibility.
Career progression as the business continues to expand.

This isn't a role for someone looking to maintain the status quo.

We're looking for someone who wants to build great teams, create exceptional hospitality businesses and help lead an ambitious company through its next stage of growth.

If that sounds like you, we'd love to hear from you.

Pay: €60,000.00-€70,000.00 per year

Benefits:

Bike to work scheme
Employee discount
Free or subsidised travel
Store discount

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in dublin county dublin

Head of Operations

Head of International Order-to-Cash

Mid-Market Account Executive (Hungarian Market)

Head of Sales & Managing Director, France

Technical Customer Success Manager

Head of EMEA Sales

National Account Manager - Retail

Head of Product (Fraud)

Business Support Manager

Head of Sales

Director, Head of Launch Project Scheduling

Head of Procurement

Implementation Manager (German or Dutch)

Mid-Market Account Executive (Polish Market)

Head of Product

Squad Lead

Mid-Market Account Executive (Baltics Market)

Mid-Market Account Executive (Romanian Market)

Senior Marketing Executive Retail

Head of Digital

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