Find Digital asset manager Jobs in Dublin County Dublin

Asset & Wealth Management, Customer Operations Manager, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Employee assistance program
DAM (Digital Asset Management) Business Analyst
Glanbia Foods —Dublin, County Dublin
- Hybrid work
- System design
- Master's degree
- Analysis skills
Senior Project Manager - PMO Lead
Neara —Dublin, County Dublin
- €100,000–€110,000 a year
- Full-time
- Remote
- English
- Project management
- Communication skills
Marketing Executive - Assistant Manager (FTC)
Deloitte —Dublin, County Dublin
- €61,100 a year
- Full-time
- Marketing
- Business
- Leadership
Associate Aviation Relationship Manager
BNP Paribas —Dublin, County Dublin
- Full-time
- Sales
- English
- Finance
- Annual leave
2d
Asset Servicing Custody Product Manager (Vice-President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Product management
Marketing Manager - Telecoms and Cybersecurity
Enea —Dublin, County Dublin
- €45,000–€60,000 a year
- Hybrid work
- Management
- Sales
- Marketing
Service Delivery Manager
Woodie's —Dublin, County Dublin
- Hybrid work
- Management
- Continuous improvement
- IT
Asset Management Data Analyst (IBM Maximo)
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- SQL
- Annual leave
Quick apply
11d
Order Operations Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
Digital Platforms and AI Marketing Transformation, Vice President
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Sales Enablement Manager
Ookla —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Business
Digital Experiences Manager, EMEA (Contract)
Dolby —Dublin, County Dublin
- Management
- AI
- Communication skills
1d
Creative Operations Manager
EY —DUBLIN 2, County Dublin
- Hybrid work
- Master's degree
- Project management
- Organisational skills
- Gym membership
- Referral programme
14d
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Learning Manager
Concern Worldwide —Dublin, County Dublin
- €57,683–€64,092 a year
- Microsoft Powerpoint
- Microsoft Excel
- English
1d
Loyalty and CRM Manager
McCabes Pharmacy —Citywest, County Dublin
- Full-time
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
Risk Manager Digital Assets
FDM Group —Dublin, County Dublin
- Communication skills
- Annual leave
Oracle ERP or HCM Programme/Project Manager | Senior Manager | Technology Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Oracle
- Bachelor's degree

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Asset & Wealth Management, Customer Operations Manager, Associate, Dublin

Goldman Sachs -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Employee assistance program
Childcare

Qualifications

Bachelor's degree
Leadership
Communication skills
Banking

Full job description

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

YOUR IMPACT

We’re seeking a senior operational leader to provide end-to-end oversight of customer operations including performance of service delivery, oversight of SLA’s, escalation of complaints, customer journey and outcomes, reporting, change implementation and stakeholder management focused on the operations of our centralised call centre and support teams.

Reporting to the Head of Delivery, the successful candidate will provide end-to-end oversight of customer servicing activities delivered through our UK-based operating model.
The role is responsible for ensuring strong customer outcomes through effective oversight of service delivery, operational performance, complaints management, customer journeys, risk and control activities, regulatory obligations and change implementation.
Working closely with Operations, Compliance, Risk and Change teams, the successful candidate will support the delivery of a consistently high standard of customer service while helping drive operational excellence and continuous improvement. This is a highly visible role requiring sound judgement, strong stakeholder management and the ability to influence across multiple functions.

WHAT YOU’LL DO:

Act as the primary support to the Head of Delivery, providing day-to-day oversight of customer operations and service delivery.
Monitor operational performance against agreed service levels and customer outcome measures, identifying emerging risks, trends and areas requiring management action.
Build strong relationships with operational leaders to ensure service delivery expectations are achieved and customer needs remain at the forefront of decision making.
Provide oversight and constructive challenge across customer servicing activities to support the delivery of fair customer outcomes.
Act as a senior escalation point for complex customer issues and complaints, supporting timely and appropriate resolution.
Review complaint investigations and remediation proposals to ensure outcomes are fair, consistent and customer-focused.
Identify opportunities to improve customer journeys, operational processes and servicing practices.
Lead operational readiness activities for new products, regulatory developments, business initiatives and change programmes.
Produce and present management information relating to service delivery, complaints, customer outcomes, operational risk and business performance.
Support risk and control activities including issue management, root cause analysis, control monitoring and remediation tracking.
Review and approve customer communications, servicing procedures and operational guidance.

REQUIREMENTS

3+ years' experience in retail banking customer operations, servicing, complaints management, contact centre leadership or operational oversight environments.
Demonstrated experience overseeing customer operations and service delivery functions.
Strong understanding of customer outcomes, conduct risk and operational controls within financial services.
Experience handling complex customer escalations and complaint investigations.
Understanding of Consumer Protection Code requirements and complaints handling obligations within the Irish financial services sector.
Proven ability to analyse operational performance data and drive service improvements.
Strong stakeholder management skills with the ability to influence and challenge constructively across multiple teams.
Excellent communication, organisational and problem-solving skills.
Ability to operate effectively in a fast-paced and evolving environment.
QFA Qualification
Experience working with outsourced, offshore or cross-border operational teams.
Experience supporting operational change, business transformation or new product implementation initiatives.
Understanding of Consumer Protection Code requirements and complaints handling obligations within the Irish financial services sector.
Bachelor's degree.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

CORPORATE TITLEAssociate

OFFICE LOCATION(S)Dublin

JOB FUNCTIONCOO

DIVISIONAsset & Wealth Management

Apply Now

Refine Your Search

digital asset manager jobs in dublin county dublin

Asset & Wealth Management, Customer Operations Manager, Associate, Dublin

DAM (Digital Asset Management) Business Analyst

Senior Project Manager - PMO Lead

Marketing Executive - Assistant Manager (FTC)

Associate Aviation Relationship Manager

Asset Servicing Custody Product Manager (Vice-President)

Marketing Manager - Telecoms and Cybersecurity

Service Delivery Manager

Asset Management Data Analyst (IBM Maximo)

Order Operations Manager

Digital Platforms and AI Marketing Transformation, Vice President

Sales Enablement Manager

Digital Experiences Manager, EMEA (Contract)

Creative Operations Manager

Head of Aviation KYC Onboarding Premium Services

Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)

Learning Manager

Loyalty and CRM Manager

Risk Manager Digital Assets

Oracle ERP or HCM Programme/Project Manager | Senior Manager | Technology Consulting | Advisory

I want to receive the latest job alerts for digital asset manager in dublin county dublin

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