Premium Support Specialist, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
Senior Paid Search Specialist
Ding —Dublin, County Dublin
- Up to €65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Marketing
Senior Compliance Specialist
U.S. Bank National Association —Dublin, County Dublin
- €74,460–€87,600 a year
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Mentoring
- AI
Senior Accounts Receivable Billing Specialist
Geotab —Dublin, County Dublin
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- No degree
10d
Specialist, Premium Support (French/English)
Airbnb —Dublin, County Dublin
- €45,000 a year
- Weekend availability
- Remote
- Hospitality
- Google Suite
- Management
Quick apply
8d
Senior IT Specialist
Clio —Dublin, County Dublin
- €70,500–€95,500 a year
- Full-time
- Google Suite
- Windows
- Communication skills
VP, BPO (Business Process Outsourcing) - French & English Speaking
Sidetrade —Dublin, County Dublin
- Hybrid work
- Customer service
- English
- No degree
- Annual leave
- Life insurance
Quick apply
Senior Onboarding Specialist - German speaker
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Operational Controls Senior specialist
Intesa Sanpaolo Group —Dublin, County Dublin
- Microsoft Excel
- English
- SQL
Senior Credit Controller
Culligan Ireland —Dublin, County Dublin
- €40,000–€43,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
8d
Senior CRM Specialist
Grandstand —Dublin, County Dublin
- Remote
- No degree
- Organisational skills
- AI
- Gym membership
Quick apply
2d
Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
Senior Trade Compliance Specialist
Jabil Circuit —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Manufacturing
- Communication skills
11d
Senior Specialist, Procurement Operations
AbbVie —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- No degree
4d
Senior Implementation Consultant
Kefron —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- SQL
Quick apply
Senior LIMS Consultant
NNIT A/S —Dublin, County Dublin
- Spanish
- English
- IT
Onboarding Specialist- Marketing cloud- Spanish speaker
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- English
- Project management
2d
Senior Enterprise Account Manager, AGS Ireland/NI (FSI)
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- Sales
- AWS
- Presentation skills
AVP - Third Party Management / Outsourcing Specialist (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €49,000–€91,000 a year
- Hybrid work
- English
- Bachelor's degree
- Business
- Annual leave

I want to receive the latest job alerts for senior customer support specialist in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer support specialist jobs near dublin, d

Onboarding Manager jobs in Dublin, County Dublin

Crm Specialist jobs in Dublin, County Dublin

Assistant Vice President jobs in Dublin, County Dublin

Senior Compliance Officer jobs in Dublin, County Dublin

Senior IT Specialist jobs in Dublin, County Dublin

Vice President jobs in Dublin, County Dublin

Support Specialist jobs in Dublin, County Dublin

Paid Search Manager jobs in Dublin, County Dublin

Controls Engineer jobs in Dublin, County Dublin

Senior Operations Manager jobs in County Dublin

Senior Quality Engineer jobs in County Galway

Solution Consultant jobs in Dublin, County Dublin

Hr Manager jobs in Galway, County Galway

Onboarding Manager jobs in Galway, County Galway

Onboarding Manager jobs in Cork, County Cork

Test Manager jobs in County Dublin

Trust Safety Specialist jobs in Dublin, County Dublin

Specialist jobs in Monasterevin, County Kildare

Senior Qa Specialist jobs in Dublin, County Dublin

Meta, Risk Prevention Specialist jobs in Dublin, County Dublin

Premium Support Specialist, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

senior customer support specialist jobs in dublin, d

Premium Support Specialist, Weekend Coverage

Senior Paid Search Specialist

Senior Compliance Specialist

Senior Onboarding Specialist-Slack

Senior Accounts Receivable Billing Specialist

Specialist, Premium Support (French/English)

Senior IT Specialist

VP, BPO (Business Process Outsourcing) - French & English Speaking

Senior Onboarding Specialist - German speaker

Operational Controls Senior specialist

Senior Credit Controller

Senior CRM Specialist

Senior Onboarding Specialist, Italian & English Speaking - Dev/Implementation

Senior Trade Compliance Specialist

Senior Specialist, Procurement Operations

Senior Implementation Consultant

Senior LIMS Consultant

Onboarding Specialist- Marketing cloud- Spanish speaker

Senior Enterprise Account Manager, AGS Ireland/NI (FSI)

AVP - Third Party Management / Outsourcing Specialist (m/f/d)