Find Level 2 support engineer Jobs in Dublin, D

Deskside Support Engineer
The AA Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Work from home
- Employee assistance program
Quick apply
4d
Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
Helpdesk Support Engineer
Ergo —Dublin, County Dublin
- English
- Windows
- IT
14d
Event Support Engineer, Event Productions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support Engineer
KLA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Hardware Engineer
Intellect —Dublin, County Dublin
- €28,300–€35,000 a year
- Monday to Friday
- Azure
- Computer Science
- Customer service
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Onsite Engineer
Apogee Corp —Dublin, County Dublin
- Call to connect
- Engineering
- No degree
- In-person
- Employee assistance program
2nd Line Support Analyst - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €32,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
Quick apply
Software Engineer 3, Atlas Growth 2
MongoDB —Dublin, County Dublin
- On call
- Azure
- Java
- AWS
Payments Partner Engineer
Google —Dublin, County Dublin
- €90,000–€92,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
13h
Specialist Data Analyst (R-19890)
Dun & Bradstreet —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Agile
- Annual leave
Quick apply
4d
Software Engineer Train AI (Mid-Level)
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- No degree
- AI
14d
Business Process Engineer
Elwood Roberts —Dublin, County Dublin
- €40,000–€70,000 a month
- Full-time
- Data analysis skills
- Analysis skills
- Project management
Quick apply
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Staff Network Engineer
Cadence Design Systems —Dublin, County Dublin
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Employee stock purchase plan
- Life insurance
Global Technology Software Engineer 6 Month Industrial Placement 2027 Analyst - Dublin
Bank of America —Dublin, County Dublin
- Full-time
- Oracle
- System design
- English
6d
Data Engineer
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- AWS
- AI

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Deskside Support Engineer

The AA Ireland -
Dublin, County Dublin

Quick apply

Job details

Full-time
4 days ago

Benefits

Bike to work scheme
Company pension
Work from home
Company events
Employee assistance program
Employee discount
Gym membership

Qualifications

Computer Science
Customer service
Windows
Bachelor's degree
IT support
Organisational skills
Business
Communication skills
Active Directory
Information Technology

Full job description

Role Introduction:

The AA is seeking a Deskside Support Engineer to join our IT team and help deliver a high-quality support service across the business.

This role is responsible for providing Level 1 (L1) technical support to end users, resolving hardware and software issues, supporting Microsoft technologies, and ensuring an excellent customer experience.

This role will be based at our Dublin Head Office and will be eligible for the AA's Hybrid Working Policy.

Key Responsibilities:

As the AA business continues to evolve, so too will the responsibilities of this role evolve and change over time. The primary responsibilities and focus areas for this role will include the following:

Provide Level 1 IT support for Windows, Microsoft 365, and business applications.
Troubleshoot and resolve hardware, software, and device-related issues.
Support user account administration, including password resets and access requests.
Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Perform routine system maintenance, updates, and device health checks.
Maintain accurate records of incidents, requests, and IT assets.
Adhere to IT security policies and best practices.
Collaborate with internal IT teams and external vendors to resolve issues.
If needed, participate in the IT on-call rota and scheduled Saturday support.

The Candidate should have the following:

Minimum qualifications, experience & skills

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 2 year's experience in a Deskside Support, IT Support, Service Desk, or similar role.
Strong knowledge of Windows operating systems and Microsoft 365.
Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified, or equivalent) are desirable.
Experience supporting Active Directory and end-user devices.
Good understanding of networking fundamentals and troubleshooting.
Excellent problem-solving and communication skills.
A strong customer service focus and commitment to delivering a positive user experience.
The ability to prioritise workload and work effectively in a fast-paced environment.

Additional Required Key Skills & Attributes:

A proactive, adaptable individual who thrives in a fast-paced and evolving environment.
A self-starter who can work independently while collaborating effectively with colleagues across the business.
A positive, customer-focused approach with strong problem-solving skills and a can-do attitude.
Excellent organisational skills with the ability to prioritise workload and manage competing demands.
A reliable and committed team player with a strong work ethic and the ability to deliver to deadlines.
Strong communication and interpersonal skills, with the ability to build positive relationships at all levels.
Resilient, enthusiastic, and eager to learn, with a genuine interest in developing a career in IT.

Job Type: Full-time

Benefits:

Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Gym membership
Work from home

Experience:

Deskside Support: 2 years (required)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

level 2 support engineer jobs in dublin, d

Deskside Support Engineer

Service Desk Engineer

IT Support Engineer - Hybrid

Helpdesk Support Engineer

Event Support Engineer, Event Productions

Customer Support Engineer

Hardware Engineer

Associate Systems Administrator

Onsite Engineer

2nd Line Support Analyst - Dublin Airport

Software Engineer 3, Atlas Growth 2

Payments Partner Engineer

Specialist Data Analyst (R-19890)

Software Engineer Train AI (Mid-Level)

Business Process Engineer

IT Systems Engineer

Japanese Speaking Technical Support Engineer

Staff Network Engineer

Global Technology Software Engineer 6 Month Industrial Placement 2027 Analyst - Dublin

Data Engineer

I want to receive the latest job alerts for level 2 support engineer in dublin, d

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