Find Legal operations Jobs in Dublin, D

Global Operations Specialist
Match Group —Dublin, County Dublin
- Full-time
- Project management
- Time management
- Analytics
5d
Operations Assistant
Emergn —Dublin, County Dublin
- Full-time
- Hybrid work
- Windows
- Administrative experience
- No degree
- Annual leave
- Life insurance
Quick apply
Compliance Governance & Operations Analyst II
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Talent Acquisition Specialist (12 month Fixed Term Contract)
Clio —Dublin, County Dublin
- €56,300–€76,100 a year
- Full-time
- Recruiting
Creator Experience Policy Analyst, YouTube Monetization Trust and Safety
YouTube —Dublin, County Dublin
- €84,000–€86,000 a year
- Weekend availability
- Bachelor's degree
- No degree
- AI
2d
Operations Analyst III
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
Check-in Agent
Sky Handling Partner —Dublin, County Dublin
- €14.79–€14.94 an hour
- Overtime
- Customer service
- English
- No degree
- Employee assistance program
- Employee discount
Quick apply
Human Capital Operations Specialist - 18 Month Contract
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Graduate Programme - Legal & Compliance
Lidl —DUBLIN 24, County Dublin
- €45,500 a year
- Full-time
- Bachelor's degree
- No degree
- Business
- Free parking
16h
Talent Acquisition Specialist, EMEA: 1 Year Fixed Term Contract
Clio —Dublin, County Dublin
- €56,300–€76,100 a year
- Full-time
- Recruiting
Legal PA
Pinsent Masons —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Rapid Response Analyst, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- SQL
- Project management
- Bachelor's degree
6d
Employee Privacy Operations Specialist
TikTok —Dublin, County Dublin
- Project management
- Human resources
- Communication skills
12d
Senior People Operations Generalist, EMEA
Harvey —Dublin, County Dublin
- Full-time
- Human resources
- Communication skills
Manager, Change Management (Life Sciences) - London or Dublin
Gate One —Dublin, County Dublin
- Hybrid work
- Analysis skills
- Communication skills
11h
Flight Dispatcher
Sky Handling Partner —Dublin, County Dublin
- €14.29–€14.94 an hour
- Part-time
- English
- No degree
- Organisational skills
- Employee assistance program
- Sick pay
Quick apply
Compliance Analyst
AXIS Insurance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
HR & Finance Associate - Business Operations Team
Protex AI —Dublin, County Dublin
- €35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- No degree
- AI
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Medical Governance, Evidence and Operations Lead
Novartis —Dublin, County Dublin
- €75,880–€140,920 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree

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Global Operations Specialist

Match Group -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 days ago

Qualifications

Project management
Zendesk
Time management
Analytics

Full job description

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business.

We are looking for a Specialist for our Global Operations team supporting users globally during the APAC timezone. As a Global Operations Specialist, you will provide dedicated support by handling the most complex and critical customer issues. This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all of the brands we support. We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them). Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this role you will:

Help protect the Match Group ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall user experience.
Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and customer support.
Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
Gather and analyze user feedback related to new product launches and feature rollouts.
Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism.
Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
Collaborate closely with cross-functional partners across Trust & Safety Teams, Engineering, Communications, Marketing, Legal, and outsourced support teams.
Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.

PLEASE NOTE:
Team members schedules may change every 6 months. The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible. Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.

What we are looking for:

At least 2 years of experience in a customer experience facing role
Basic working knowledge of Zendesk.
Strong ability to quickly understand, assess, and summarize complex cases.
Excellent analytical and problem-solving skills, with sound judgment and attention to detail.
Highly adaptable and comfortable working in a fast-paced, dynamic environment.
Proven ability to manage multiple priorities and maintain high-quality work under pressure.
Outstanding time management and prioritization skills.
A quick learner with a proactive and solutions-oriented mindset.
Strong collaboration and teamwork skills.
Technically savvy, with the ability to navigate systems and troubleshoot issues effectively.
Passion for helping people and creating positive user experiences.
Demonstrated critical thinking skills and the ability to logically isolate and resolve issues.
Experience in project management and cross-functional collaboration, with the ability to coordinate effectively across teams and stakeholders.
Subject matter expertise in Trust & Safety, with the ability to support, mentor, and upskill team members while promoting best practices.
Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction.

As part of our team, you’ll enjoy:

The hustle of a startup with the impact of a global business
Tremendous opportunity to solve some of the industry’s most exciting problems
Working with an extraordinary team of smart, creative, fun and highly motivated people
Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events

Interview Plan

Zoom call with Recruiter, 30 mins
Zoom call with Coordinator, Global Escalations, 30 mins
Zoom call with Senior Manager, Global Escalations, 45 mins
Zoom call with Senior Manager, Global Escalations, 30 mins

Why Match Group ?

Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.
Providing premium healthcare, mental health support, emergency leaves
Benefit from a healthy work-life balance in a flexible and welcoming environment.
Enjoy a modern office, close to transport and amenities.
Access lunch vouchers, a discounted ClassPass subscription
Grow through e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities
Join regular social events like breakfasts, lunches, and apéros.
Use our products for free.

Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

#LI-RB1

Apply Now

Refine Your Search

legal operations jobs in dublin, d

Global Operations Specialist

Operations Assistant

Compliance Governance & Operations Analyst II

Talent Acquisition Specialist (12 month Fixed Term Contract)

Creator Experience Policy Analyst, YouTube Monetization Trust and Safety

Operations Analyst III

Check-in Agent

Human Capital Operations Specialist - 18 Month Contract

Graduate Programme - Legal & Compliance

Talent Acquisition Specialist, EMEA: 1 Year Fixed Term Contract

Legal PA

Rapid Response Analyst, EMEA - Trust & Safety

Employee Privacy Operations Specialist

Senior People Operations Generalist, EMEA

Manager, Change Management (Life Sciences) - London or Dublin

Flight Dispatcher

Compliance Analyst

HR & Finance Associate - Business Operations Team

Customer Support Specialist (Spanish Speaking)

Medical Governance, Evidence and Operations Lead

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