Find It delivery lead Jobs in Dublin, D

IT Support Team Lead
Mallinckrodt —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- IT
IT Delivery Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
9d
Delivery Program Manager
Google —Dublin, County Dublin
- €92,000–€94,000 a year
- Full-time
- Bachelor's degree
- No degree
- Construction experience
Technical Program Manager, Fibre Capacity Delivery
Google —Dublin, County Dublin
- €94,000–€96,000 a year
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
11d
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Regional Manager, Data Center Network Delivery
Google —Dublin, County Dublin
- €180,000–€184,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Service Delivery Manager
Woodie's —Dublin, County Dublin
- Hybrid work
- Management
- Continuous improvement
- IT
Incident Service Management Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
- Analysis skills
Quick apply
Delivery Program Manager
Sitecore —Dublin, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Lead AI Solutions Delivery Engineer
DocuSign —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
6d
Impact Assessment Ireland Lead
Ramboll —Swords, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
- Annual leave
Quick apply
Technical Programme Lead
G MASS —Dublin, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Master's degree
Quick apply
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
Risk & Compliance Lead
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Senior Project Manager - PMO Lead
Neara —Dublin, County Dublin
- €100,000–€110,000 a year
- Full-time
- Remote
- English
- Project management
- Communication skills
Temp - PMO Administrator
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €210–€440 a day
- Hybrid work
- Human resources
- Organisational skills
- Agile
- Annual leave
Applications Developer Lead
Citi —Dublin, County Dublin
- €93,280 a year
- Full-time
- Hybrid work
- DevOps
- Master's degree
- Project management
Senior IT Project Manager
Trinseo LLC —Dublin, County Dublin
- Full-time
- Computer Science
- Analysis skills
- Project management
4d
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Oracle
- Java
- SQL

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IT Support Team Lead

Mallinckrodt -
Dublin, County Dublin

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Job details

Full-time

Qualifications

SCCM
Vendor management
Bachelor's degree
IT
Communication skills
Active Directory
Intune

Full job description

Job Title

IT Support Team Lead

Requisition

JR000015882 IT Support Team Lead (Open)

Location

Dublin, IRL

Additional Locations

Job Description Summary

The IT Support Team Lead represents IT onsite in both the Dublin Head Office, R&D centre and Manufacturing Site, accountable for leading local support resources and delivering reliable, compliant end user and site IT services in a regulated pharmaceutical environment. The role combines hands on technical support with leadership responsibility, ensuring incidents, requests, and manufacturing critical issues are prioritised and resolved in line with business needs, GxP/CSV expectations, and agreed SLAs. The position partners closely with Global IT teams and vendors, drives continual service improvement, and supports site projects, audits, and business continuity readiness.

Job Description

Scope of Authority

Site-level IT service delivery for end‑user computing, local infrastructure support, and coordination of manufacturing‑impacting incidents and projects. No direct budget ownership; contributes to local IT forecasting, asset lifecycle planning, and vendor performance governance.

Key Accountabilities

Service Delivery & Operations ( 30% of time)

Lead and coordinate day to day onsite IT support activities, including deskside and remote support for endpoints, peripherals, printers, collaboration and standard corporate applications.
Act as an escalation point and lead incident response for site and manufacturing critical IT issues, ensuring clear communication, root cause analysis, and corrective actions.
Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs/KPIs, driving reduction of recurring issues.
Manage & conduct IT project activities on a day-to-day basis

Team & Vendor Leadership ( 30% of time)

Provide day‑to‑day direction to onsite and third‑party support resources, setting priorities and ensuring consistent, customer‑focused service.
Oversee third‑party support resources performance against SLAs and quality standards, promoting a compliant, safety‑first culture.
Ensure effective resource coverage and local presence to meet operational demands.

Customer & Stakeholder Engagement ( 20% of time)

Build strong working relationships with Head Office, Manufacturing, Quality, Engineering stakeholders.
Act as the IT liaison for the site, communicating service status, risks, and planned changes.
Provide executive meeting support as required.

Governance, Compliance & Improvement ( 20% of time)

Ensure adherence to site quality systems, change control, security, and documentation requirements (GxP / CSV awareness).
Maintain audit readiness for IT services within scope and support validation activities as required.
Maintain site documentation, runbooks, and knowledge articles; support DR/BCP planning and testing.
Drive continuous improvement through metrics, trend analysis, and process optimisation.

Qualifications

Education & Experience

Bachelor’s degree or equivalent professional experience.
5+ years’ experience in IT end‑user / deskside support within an office or site‑based environment.
Proven experience acting as a lead technician or support lead, including escalation management and workload prioritisation.
Experience coordinating with central infrastructure and application teams across multiple IT domains.

Knowledge

IT service management practices (incident, request, problem, change); familiarity with ITIL.
Regulated or pharmaceutical environment awareness, including data integrity, security compliance, and audit readiness.
Understanding of Computer System Validation (CSV) concepts and formal change control (preferred).

Skills & Abilities

Strong customer focus with ability to operate calmly in time‑critical manufacturing scenarios.
Advanced troubleshooting across Windows endpoints, M365 collaboration tools, identity/access, printing, and endpoint security.
Working knowledge of Active Directory / Entra ID, device management (Intune/SCCM), and networking fundamentals.
Effective vendor management, communication, and stakeholder engagement skills.
Organised, metrics‑driven, and improvement‑oriented approach.

Working Conditions

Primarily onsite role (5 days per week) with local travel between sites.
Occasional out‑of‑hours or weekend work for incidents, cutovers, or maintenance.
Participation in on‑call rota.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence.

We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.

We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com.

Apply Now

Refine Your Search

it delivery lead jobs in dublin, d

IT Support Team Lead

IT Delivery Manager

Delivery Program Manager

Technical Program Manager, Fibre Capacity Delivery

Head of IT - Retail Division

Data Center Facility Manager, Operation, IT and support Engineering

Regional Manager, Data Center Network Delivery

Service Delivery Manager

Incident Service Management Lead

Delivery Program Manager

Lead AI Solutions Delivery Engineer

Impact Assessment Ireland Lead

Technical Programme Lead

IT Systems Administrator – Contract (Dublin, Ireland)

Risk & Compliance Lead

Senior Project Manager - PMO Lead

Temp - PMO Administrator

Applications Developer Lead

Senior IT Project Manager

Lead Software Engineer

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