Find Email customer support Jobs in Dublin, D

Customer Care Specialist – Digital Payments
ACE Money Transfer —Dublin, County Dublin
- Full-time
- Spanish
- Customer service
- English
Quick apply
21h
Customer Service Representative
United Drug —Dublin, County Dublin
- Full-time
- Employee assistance program
Quick apply
1d
Customer Service Agent
Windsor Motors —DUBLIN 12, County Dublin
- €33,000 a year
- Full-time
- Sales
- Customer service
- English
- Employee assistance program
Quick apply
5d
Customer Success Executive (12 Month Contract)
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- Life insurance
Quick apply
6d
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Wild Lights Administrator - Customer Service
DUBLIN ZOO —Dublin, County Dublin
- €14.62 an hour
- Weekend availability
- Customer service
- Administrative experience
- No degree
- Employee assistance program
- Sick pay
Quick apply
7d
Contact Centre Agent
Kerrigan Sheanon Newman (KSN) —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Sales Adminstrator , Customer Support
T Maguire Clothing MFR LTD —Baldoyle, County Dublin
- €29,000–€34,000 a year
- Full-time
- Employee discount
Quick apply
10d
Brazilian Portuguese Customer Service Representative | Relocate to Greece
Next Job Abroad —Dublin, County Dublin
- Full-time
- Customer service
- English
- Hotel
- Relocation assistance
- Employee discount
Quick apply
Customer Care Associate
United Drug —Citywest, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
12d
Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
6d
SALES ADVISOR - CLERYS (PART-TIME)
H&M —Dublin, County Dublin
- Part-time
- Employee assistance program
- Employee discount
Quick apply
1d
Administrative Assistant
Remco Shopfitting Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
1d
Front Office Receptionist
Dean Group (Ireland) —Dublin, County Dublin
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Gym membership
Quick apply
Patient Coordinator-Adelaide Road
Eden Medical Clinic —Dublin, County Dublin
- €14.15–€16.00 an hour
- Part-time
- Customer service
- Administrative experience
- Leaving certificate
- Employee discount
Quick apply
13d
Experienced customer service representative
Inner City Scooters Ltd —DUBLIN 24, County Dublin
- From €120 a day
- Full-time
- Customer service
- English
- Data entry
- Store discount
- Employee discount
Quick apply
8d
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Life & Pensions Administrator (Full-Time)
Irish Pensions & Finance —DUBLIN 15, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
4h
Patient Services Associate - Bank Contract
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Computer skills
- Communication skills
Quick apply
1d
Customer Support Administrator
CEC —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Customer Care Specialist – Digital Payments

ACE Money Transfer -
Dublin, County Dublin

Quick apply

Job details

Full-time
21 hours ago

Qualifications

Spanish
Customer service
English
Finance
Business
Italian
Communication skills

Full job description

Position Title: Customer Care Specialist – Digital Payments
Location: Dublin, Ireland - Hybrid
Bilingual Role: English & one additional European language (preferably Italian or Spanish)
Department: Customer Experience / Operations
Reports To: Customer Experience / Operations Manager

About the Role:

At ACE Money Transfer, we’re looking for someone who genuinely cares about people and loves helping others. As a Customer Care Specialist, you’ll be the friendly voice and helpful hand our customers rely on when they use our digital payment services. You’ll answer their questions, solve their problems, and make sure every step of their experience feels smooth and easy.
You’ll also work closely with other teams to keep things running smoothly and make sure we’re following the rules — all while making our customers feel valued and supported.

What You’ll Do:

Be the go-to person for customers reaching out by phone, email, or chat with questions about their transactions or accounts.
Help customers quickly and clearly, making sure they feel heard and understood, while resolving account, transaction or service-related issues on the first contact whenever possible.
Keep good records of customer chats and calls so we can always pick up where we left off.
Spot recurring issues customers have and share ideas on how we can improve.
Work alongside our Compliance and Operations teams to keep interactions secure and compliant with AML/KYC and data protection standards.
Collaborate with other teams to manage escalations, passing tricky issues to the right people and following up to ensure they’re resolved efficiently.
Handle escalated or sensitive customer complaints with empathy and professionalism, giving extra care to vulnerable customers to ensure their concerns are fully understood and resolved appropriately.
Guide customers in using our self-service tools and digital channels to make managing their accounts simple and reduce unnecessary calls and chats.
Keep learning about our products, policies, and the best ways to help customers.
Support reporting and insights by sharing customer feedback and key trends to help improve our service.
Be part of a team that values kindness, patience, and a positive attitude.

What We’re Looking For:

Someone great at talking and writing in English (other European languages are a bonus!).
A friendly, patient person who puts customers first and listens actively.
Comfortable handling busy or stressful situations without losing their cool.
Some knowledge or interest in finance, remittance, or fintech is helpful but not essential.
Confident using computers, especially MS Office and CRM or call center software.
Someone who pays attention to detail, can multitask, and likes keeping things organized.
A problem-solver who isn’t afraid to take the lead when needed.
Open to learning new things, adapting to changes, and contributing ideas to improve our processes.

What You Need:

A degree in Business, Finance, Commerce, or a similar field is nice to have but not a deal-breaker.
1 to 3 years of experience in customer service is ideal, especially if you’ve worked in banking, fintech, or remittance.
Some familiarity with AML/KYC or financial regulatory standards would be a plus.
Experience supporting customers across different channels (phone, chat, and email) is helpful.
If you’re a fresh graduate with strong communication skills and a can-do attitude, we’d love to hear from you!

Why You’ll Love Working Here:

We’re a global fintech company with lots of room to grow your career.
Our team is supportive, friendly, and collaborative; you won’t feel alone here.
You’ll get hands-on experience with international money transfers and learn from the best in the industry.
We believe in making financial services easy and reliable for everyone — and you’ll be part of that mission.

Website: https://acemoneytransfer.com

N64aiDIoGa

Quick apply

Refine Your Search

email customer support jobs in dublin, d

Customer Care Specialist – Digital Payments

Customer Service Representative

Customer Service Agent

Customer Success Executive (12 Month Contract)

Customer Experience Agent

Wild Lights Administrator - Customer Service

Contact Centre Agent

Sales Adminstrator , Customer Support

Brazilian Portuguese Customer Service Representative | Relocate to Greece

Customer Care Associate

Service Desk Agent - Contractor

SALES ADVISOR - CLERYS (PART-TIME)

Administrative Assistant

Front Office Receptionist

Patient Coordinator-Adelaide Road

Experienced customer service representative

Customer Support Co-Ordinator

Life & Pensions Administrator (Full-Time)

Patient Services Associate - Bank Contract

Customer Support Administrator

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