Find Technical support engineer Jobs in Cork, C

Technical Support Engineer
Broadcom —Cork, County Cork
- Weekend availability
- Computer Science
- Customer service
- English
Technical Support Engineer (PowerScale)
Dell Technologies —Cork, County Cork
- Full-time
- Azure
- Software troubleshooting
- AWS
8d
End User Support Engineer
NECSWS —Cork, County Cork
- Full-time
- Management
- Windows
- No degree
Quick apply
Japanese Speaking Technical Support Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Customer service
- English
- Continuous improvement
Principal Engineer, Technical Support– PowerMax Support
Dell Technologies —Cork, County Cork
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
3d
Senior Engineer, Technical Support– PowerMax Support
Dell Technologies —Cork, County Cork
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
3d
Principal Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Cork, County Cork
- €67,150–€86,900 a year
- Full-time
- Analysis skills
- No degree
- Scripting
1d
Applications Engineer
Convergix UK —Cork, County Cork
- Remote
- Sales
- CAD
- Engineering
Quick apply
IT Support Engineer (Level 2)
PFH Technology Group —Cork, County Cork
- Oracle
- Computer Science
- Windows
Quick apply
7d
Active Directory Engineer
Dell Technologies —Cork, County Cork
- Weekend availability
- Engineering
- Windows
- Master's degree
Technical AI Enablement Senior Engineer
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Azure
- Computer Science
- SQL
- Wellness program
- Employee stock purchase plan
11h
Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland
Speechify —Cork, County Cork
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Windows
- C++
Process Engineering Technician R&D Facility
DPS Group —Cork, County Cork
- Full-time
- English
- No degree
- Data entry
Senior Identity & Access Management (IAM) Engineer – Okta
McKesson —Cork, County Cork
- €66,000–€110,000 a year
- Management
- Bachelor's degree
- JavaScript
Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Cork, County Cork
- Weekend availability
- Customer service
- English
- Windows
1d
PLC – Scada Engineer
INDEFF —Cork, County Cork
- Computer Science
- System design
- No degree
IT Infrastructure Engineer
Eurofins Ireland Food Testing —Cork, County Cork
- Weekend availability
- Windows
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Support Engineer IAM ( OneLogin)
One Identity —Cork, County Cork
- Full-time
- Azure
- Salesforce
- Windows
Senior Technical Support Engineer – Elastic Cloud Storage
Dell Technologies —Cork, County Cork
- Full-time
- Analysis skills
- Bachelor's degree
- Linux
1d
Process / Plant Engineer
PepsiCo —Cork, County Cork
- Microsoft Powerpoint
- AutoCAD
- Microsoft Excel

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Technical Support Engineer

Broadcom -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

TCP
Computer Science
Kubernetes
Customer service
English
Technical support
Master's degree
Firewall
DHCP
Bachelor's degree
Cloud computing
VMWare
Communication skills

Full job description

Please Note:

1. If you are a first time user, please create your candidate login account before you apply for a job.

2. If you already have a Candidate Account, please Sign-In before you apply.

Job Description:

Business Summary:

VMware by Broadcom is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware by Broadcom simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where phenomenal people want to work long-term by living our values of passion, innovation, execution, collaboration, active learning, and giving back. If you are ready to accelerate, innovate, and lead, join us as we challenge constraints and problem tackle for tomorrow today.

Are you ready to join this fast-growing team?

Job Description: Application Networking Security Business Unit

As a technical support engineer, you will be providing support to customers, using VMware by Broadcom products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Essential Functions:

Resolve customer’s issues including regulated EU customers via the telephone, email, or Zoom session
Reproducing issues in-house and responding promptly
Regular follow-ups with customers with recommendations, updates, and action plans
Escalate issues promptly according to standard operating procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Create new knowledgebase articles to capture new learning for reuse throughout the organization
Participate in technical communications with peers to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training,
Read and work with other technical support engineers on cases that will help cultivate that expertise
Collaborate with engineering and development teams to resolve complex technical challenges.
Act as the primary point of contact for assigned federal accounts, ensuring customer satisfaction and fostering long-term relationships
Ability to handle high-pressure situations and manage customer escalations effectively.

Minimum Requirements:

EU citizenship is mandatory for this role
Must have legal authorization to work in the EU and meet eligibility requirements for handling sovereign, public-sector, and regulated EU customer accounts.
Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
The logical approach to problem-solving & Strong Troubleshooting experience
Willingness to work weekends or holiday to ensure the coverage, this may change as per business needs
Strong Knowledge in Core Networking, Virtualization
Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
Ability to troubleshoot networking issues at the L2-L7 layer.
NSX, Firewall knowledge
Hands-on experience with Kubernetes, along with strong security fundamentals across networking and platform layers, is required

Education/Experience

Bachelors in computer science/engineering and 6+ years related experience (3+ of those years in enterprise technical support) or Masters in Computer Science/Engineering and 6+ years in enterprise technical support

Broadcom is proud to be an equal-opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Apply Now

Refine Your Search

technical support engineer jobs in cork, c

Technical Support Engineer

Technical Support Engineer (PowerScale)

End User Support Engineer

Japanese Speaking Technical Support Engineer

Principal Engineer, Technical Support– PowerMax Support

Senior Engineer, Technical Support– PowerMax Support

Principal Technical Support Engineer – Elastic Cloud Storage

Applications Engineer

IT Support Engineer (Level 2)

Active Directory Engineer

Technical AI Enablement Senior Engineer

Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland

Process Engineering Technician R&D Facility

Senior Identity & Access Management (IAM) Engineer – Okta

Technical Support Engineer - Elastic Cloud Storage

PLC – Scada Engineer

IT Infrastructure Engineer

Support Engineer IAM ( OneLogin)

Senior Technical Support Engineer – Elastic Cloud Storage

Process / Plant Engineer

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