Find Operations lead Jobs in Cork, C

Manager, Customer Success (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
10d
Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
EMEA IT Operations Technical Lead (maternity cover)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Analysis skills
- Business
Sustainability and Energy Associate
Ballymaloe Foods —Little Island, County Cork
- Full-time
- Engineering
- ERP systems
- Data analysis skills
- Employee assistance program
Quick apply
6d
HR Operations Specialist, Employee Care International
McKesson —Cork, County Cork
- €50,300–€83,800 a year
- Monday to Friday
- Bachelor's degree
- Continuous improvement
- Conflict management
Manufacturing Operations Specialist
PSC Biotech —Cork, County Cork
- ERP systems
- Continuous improvement
- No degree
Training Co-Ordinator ( 12 month FTC)
AbbVie —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Product Development Manager - Content Systems
Snap-on Diagnostics —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Flexitime
- Work from home
Quick apply
Senior Manager, Project Management CoE
McKesson —Cork, County Cork
- €71,300–€118,800 a year
- Project management
- Bachelor's degree
- Continuous improvement
- Wellness program
- Employee stock purchase plan
4d
Distribution & Inventory Operations Lead - Services Operations
Apple —Cork, County Cork
- Weekend availability
- Analysis skills
- Organisational skills
Office Facilities Lead
Jacobs —Cork, County Cork
- Full-time
- No degree
- Communication skills
CLM Senior Business Analyst
Citco —Cork, County Cork
- Full-time
- SQL
- Continuous improvement
- Mentoring
QA Operations Lead
SGS —Cork, County Cork
- €70,000–€80,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
12d
Team Leader
BWG Foods —Cork, County Cork
- Full-time
- Communication skills
- Negotiation
Quick apply
Professional Services & Training (PS&T) Operations Manager
Cloudera —Cork, County Cork
- Full-time
- Sales
- Data analysis skills
- Presentation skills
- Annual leave
7d
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Senior Operations Planning Specialist
Hovione —Cork, County Cork
- Engineering
- English
- Microsoft Office
10d
Learning & Development Specialist/Trainer
TELUS Digital —Cork, County Cork
- €34,400–€37,000 a year
- English
- IT
- AI
Quick apply
Facilities, Utilities and Energy Manager
AbbVie —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management

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Manager, Customer Success (Cork, Ireland - Hybrid)

Quest Software -
Cork, County Cork

Apply Now

Job details

Full-time
From €74,320 a year
10 days ago

Qualifications

Salesforce
Master's degree
Bachelor's degree
Conflict management
SaaS
AI
Leadership
Communication skills
Active Directory

Full job description

Overview

Manager, Customer Success (Cork, Ireland - Hybrid)

Your AI strategy is only as strong as the data behind it. Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

As the Customer Success Manager, you will be accountable for the performance, engagement, and professional development of a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement.

Responsibilities

Team Leadership and Development

Lead, mentor, and support a team of Strategic & Enterprise Customer Success Managers to deliver consistent and high-quality customer experiences.
Provide regular coaching, performance feedback, and career development planning for each team member.
Foster a culture of accountability, growth, and customer-centric thinking within the team.
Create onboarding and ongoing enablement programs to elevate team capabilities.

Customer Success Strategy and Execution

Manage the team to strategic goals and KPIs for adoption, retention, value realization, and customer health.
Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs).
Oversee engagement for key customers, ensuring value realization, risk mitigation, and long-term success.

Operational Excellence

Monitor and report on key performance indicators, including renewal rates, GRR/NRR, customer satisfaction, and CSQL generation.
Champion the adoption and utilization of Gainsight, Gong, Aviso, and Salesforce for tracking engagement, customer health, risk, and expansion signals across the team's book of business.
Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness.
Serve as an escalation point for critical issues, ensuring swift resolution and customer advocacy.

Cross-functional Collaboration

Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs.
Partner with the broader Account Team, including Sales and Renewals, on expansion opportunities and coordinated account planning.
Surface product feedback and customer insights to influence roadmap prioritization and innovation.

Qualifications

Bachelor’s or Master’s degree (or equivalent experience)
Minimum of 3 years of experience managing or leading a team in Customer Success.
Minimum of 5 years of professional experience in Customer Success in an enterprise SaaS environment (required).
Proven ability to manage executive-level relationships, including VP/CxO stakeholders.
Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization.
Proficient in assessing customer health, identifying risk, and building risk mitigation plans.
Proven ability to drive expansion deals in partnership with the broader Account Team to grow existing accounts.
Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation.
Exceptional communication, interpersonal, and conflict resolution skills.
Experience with Customer Success tools (Gainsight, Gong, Aviso) and Salesforce CRM required.

Preferences

Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS.
Previous Customer Success experience in a company with B2B Software.
Knowledge of AI tools and practices to streamline Customer Success operations.

In compliance with the EU Pay Transparency Directive, the base salary for this role starts from EUR 74,320 annually. Actual base salary will vary based on experience, qualifications, and performance. This role is also eligible to participate in a commission plan, with commission governed by a formal corporate compensation plan. Benefits are offered on a country-by-country basis.

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.

#LI-PE1

Apply Now

Refine Your Search

operations lead jobs in cork, c

Manager, Customer Success (Cork, Ireland - Hybrid)

Workplace Solutions - Team Lead, Equity Plan Management

Team Leader | Customer Support | Cork office

EMEA IT Operations Technical Lead (maternity cover)

Sustainability and Energy Associate

HR Operations Specialist, Employee Care International

Manufacturing Operations Specialist

Training Co-Ordinator ( 12 month FTC)

Product Development Manager - Content Systems

Senior Manager, Project Management CoE

Distribution & Inventory Operations Lead - Services Operations

Office Facilities Lead

CLM Senior Business Analyst

QA Operations Lead

Team Leader

Professional Services & Training (PS&T) Operations Manager

Operations Manager

Senior Operations Planning Specialist

Learning & Development Specialist/Trainer

Facilities, Utilities and Energy Manager

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Responsibilities

Team Leadership and Development

Customer Success Strategy and Execution

Operational Excellence

Cross-functional Collaboration

Qualifications

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