Find Client services specialist Jobs in Cork, C

Trainer
TELUS Digital —Cork, County Cork
- €38,500 a year
- Monday to Friday
- IT
- AI
Quick apply
14d
Team Leader | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €38,000–€42,000 a year
- Monday to Friday
- Microsoft Excel
- AI
- Leadership
Quick apply
14d
Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Reservations Executive
Hayfield Manor Hotel —Cork, County Cork
- €29,000–€32,000 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Employee assistance program
- Employee discount
Quick apply
Property Management Assistant - Cork
Savills Ireland —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Excel
- English
Global External Operations Specialist (GEO)
PSC Biotech —Cork, County Cork
- ERP systems
- Continuous improvement
- No degree
Digital Transformation Executive
MF Services —Cork, County Cork
- €35,000 a year
- Hybrid work
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
1d
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Annual leave
- Employee assistance program
Manufacturing Operations Specialist
PSC Biotech —Cork, County Cork
- ERP systems
- Continuous improvement
- No degree
5d
Legal Secretary
Eventus Recruitment Group —Cork, County Cork
- €32,000–€36,000 a year
- Remote
- Organisational skills
- Typing
- Communication skills
Clamping Enforcement Officer - Cork
APCOA Ireland —Cork, County Cork
- €14.15 an hour
- Outdoor work
- Annual leave
Quick apply
14d
Site Safety Specialist
PM Group —Cork, County Cork
- Engineering
- Construction
- In-person
Sr IT Project Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Account Manager
Zartis —Cork, County Cork
- English
- AI
- Communication skills
Fire Investigator - Ireland
Jensen Hughes —Cork, County Cork
- Remote
- Research
- Analysis skills
- Communication skills
Quick apply
Change Control Specialist
Eurofins Ireland PSS —Ringaskiddy, County Cork
- Full-time
- Analysis skills
- Free parking
- Annual leave
Quick apply
9d
Associate Transport Planner
Tetra Tech —Ballincollig, County Cork
- Writing skills
- Master's degree
- Business development
Senior Specialist - Industry 4.0 & Manufacturing Data
Deep DSG —Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Annual leave
- Life insurance
Quick apply
Senior Fire Investigator - Ireland
Jensen Hughes —Cork, County Cork
- Remote
- Research
- Analysis skills
- Communication skills
Quick apply
Business Development Director – Munster
Arachas —Cork, County Cork
- Customer service
- Business development
- No degree

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Trainer

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€38,500 a year
14 days ago

Benefits

On-site gym
Private medical insurance

Qualifications

Full job description

Description

Learning & Development Specialist – Fraud focus/Fintech

Location: onsite in Cork, Ireland (fully onsite role)

Hours of operation: Monday to Friday 11.30 - 20.00 (subject to change)

Compensation: € 38,500 gross p/a + performance bonus

Start date: 27th July 2026

As a Learning & Development Specialist, you'll be the architect of our training excellence. You'll develop, and deliver ongoing and specialized training programs that equip our Risk operations teams with the knowledge and skills to excel in fraud detection, risk assessment, and compliance. Working closely with our client and internal stakeholders, you'll create engaging, compliance-critical learning experiences that stick—transforming complex regulatory content (AML Fraud review, Risk management, KYC onboarding) into clear, actionable knowledge.

What we offer:

Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Here is where you will have impact:

Training Design & Development

Partner with our client and internal TELUS Digital teams to design, review and develop training modules on on Fraud Review procedures, Risk assessment methodologies, and Underwriting protocols
Create comprehensive, engaging course materials (manuals, handouts, case studies, assessments, exercises) that reflect current fraud patterns and risk management best practices
Incorporate real-world scenarios and case examples to enhance learning and retention
Evaluate training effectiveness and refine content based on learning outcomes and feedback
Stay current on compliance trends, fraud signals, and risk protocols

Training Delivery & Support

Deliver dynamic, interactive training to diverse groups—from new hires to existing team members
Provide structured onboarding and ramp-up support to new team members
Adapt your communication style to different learner types and maintain group engagement
Address participant concerns and provide on-the-floor support as needed
Troubleshoot technical issues in training environments
Manage training logistics (scheduling, attendance, resources, equipment setup)

Collaboration & Client Partnership

Work closely with our client across US timezone to understand training priorities and translate requirements into effective delivery
Collaborate with Team Leads, internal stakeholders, and subject matter experts to identify training and performance needs
Partner with other training teams to improve training quality and consistency across programs
Maintain open communication channels with clients and internal teams

Continuous Improvement

Evaluate training program effectiveness against learning objectives
Maintain detailed records of learner development and training outcomes
Identify opportunities for improvement and implement enhancements
Stay informed about new training tools, learning management systems, and best practices

We are looking for someone with:

Proven experience designing and delivering training programs (ideally in compliance, risk, or fraud-related environments)
Strong knowledge of fraud detection procedures, AML (Anti-Money Laundering), and KYC (Know Your Customer) requirements
Experience working with fintech, financial services, or regulated industry clients (preferred)
Demonstrated ability to translate complex compliance topics into clear, engaging content
Experience with learning management systems, video conferencing, and training tools
Strong IT skills with comfort around technology platforms

WHY JOIN US?

At TELUS Digital, we invest in developing expert trainers who shape the future of our operations. You'll work with a collaborative team, partner with innovative fintech client, and have the opportunity to continuously expand your expertise in compliance and risk. Your training will directly impact team performance, client satisfaction, and business success. If you're passionate about learning and development, this is your chance to make a meaningful difference.

Ready to inspire and develop others? Apply now

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Refine Your Search

client services specialist jobs in cork, c

Trainer

Team Leader | Fintech | Cork office

Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services

Reservations Executive

Property Management Assistant - Cork

Global External Operations Specialist (GEO)

Digital Transformation Executive

Client Executive

Manufacturing Operations Specialist

Legal Secretary

Clamping Enforcement Officer - Cork

Site Safety Specialist

Sr IT Project Specialist

Account Manager

Fire Investigator - Ireland

Change Control Specialist

Associate Transport Planner

Senior Specialist - Industry 4.0 & Manufacturing Data

Senior Fire Investigator - Ireland

Business Development Director – Munster

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