Hayfield Manor is an award-winning five-star hotel in Cork City, recognised as a preferred hotel by the Forbes Travel Guide. This year marks a special milestone as we celebrate our 30th anniversary.
At Hayfield Manor, we are committed to turning caring into our craft, creating an environment where luxury feels like home for every guest. Our commitment to FINER hospitality is guided by our core values: Family, Inspiration, Nurture, Excellence, and Respect.
We are proud to be part of the Scally Hotel Collection, a group of independent luxury hotels owned and managed by the Scally family for three generations, united by a shared commitment to exceptional service.
Reservations Executive
Hayfield Manor is currently recruiting for a Reservations Executive to join our Central Reservations Team.
This role will suit a results-orientated, ambitious and highly organised person who enjoys learning and working in a fast-paced environment.
Key Responsibilities
- Provide exceptional customer service for clients at enquiry stage and beyond for all 4 properties within the Scally Hotel Collection
- Become a specialist on all properties within the collection-gain an understanding of customer needs in all target markets and provide expert assistance for individual and group enquiries
- Assist colleague specialists in the other properties and within the reservations departments
- Convert and coordinate reservation enquiries to maximise the guest experience
- Responsible for fulfilment and communication of guest requests and requirements to colleagues in operations departments
- Individualise and build rapport with clients to encourage repeat business for the collection
- As a team achieve revenue targets for the organisation.
- Become an expert in the role, thereby maximising conversions and identifying appropriate opportunities to upsell and cross sell
- Assist Reservations Manager with all related duties as requested
Requirements:
- Proficient in Microsoft Office Suite and experience in Tablepaths, Opera, Volante or similar advantageous
- Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
- Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
- Fluent English (written and verbal)
- Ability to work independently or as part of a team
- Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
Benefits:
- Training & Development programmes
- Meals provided while on duty
- Free on-site parking
- Bike to work scheme
- Discounted staff accommodation
- Discounted gym membership
- Employee discount on accommodation, dining, and spa
- Employee engagement initiatives; monthly rewards for exceptional service, along with social events.
- Employee assistance programme (EAP)
Job Types: Full-time, Permanent
Pay: €29,000.00-€32,000.00 per year
Application question(s):
- Could you please share your salary expectations should you be successful in securing the role?
- When would you be available to commence the role, if successful?
Work Location: In person
