Find Desktop support engineer Jobs in Bray, Ww

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply
12d
IT Support Engineer
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Junior IT Operations Engineer
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Life insurance
Quick apply
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Site Support Engineer | Cork
Philip Lee —DUBLIN 4, County Dublin
- Windows
- Computer networking
- SharePoint
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Support Desk Engineer
Ding —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
Deskside Support Engineer
Cognizant —Dublin, County Dublin
- Full-time
- Hybrid work
- Software troubleshooting
- Presentation skills
- Scripting
Helpdesk Engineer - Dublin 15
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
13d
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
11d
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
5d
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
Implementation Engineer
Poppulo —Dublin, County Dublin
- €35,000–€50,000 a year
- Windows
- Communication skills
- Life insurance
Quick apply
10d
Senior QA Automation Engineer, Charles River Development
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
Staff Software Engineer - Client Apps
Dolby —Dublin, County Dublin
- System design
- JavaScript
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Engineer, PC Apps
Dolby —Dublin, County Dublin
- Windows
- C++
- Software development
Senior Engineer, PC Apps
Dolby —Dublin, County Dublin
- Windows
- C++
- Software development

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Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

desktop support engineer jobs in bray, ww

Desktop Support Engineer

Desktop & Site Support Engineer

Desktop Support Engineer

IT Support Engineer

Junior IT Operations Engineer

Deskside Support Engineer

IT Site Support Engineer | Cork

Associate Systems Administrator

Support Desk Engineer

Deskside Support Engineer

Helpdesk Engineer - Dublin 15

Front-line Service Desk Engineer

Information Security Technical Support

Head of Professional Services

Sr IT Infrastructure Engineer EMEA

Implementation Engineer

Senior QA Automation Engineer, Charles River Development

Staff Software Engineer - Client Apps

Engineer, PC Apps

Senior Engineer, PC Apps

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