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Operations/Duty Manager General Practice
Bayview Family Practice —Ballyshannon, County Donegal
- €33,882.54–€37,440.19 a year
- Full-time
- Management
- English
- Microsoft Office
- Sick pay
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10d

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Operations/Duty Manager General Practice
Bayview Family Practice —Ballyshannon, County Donegal
Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.
€33,882.54–€37,440.19 a year
Quick apply
10d

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Operations/Duty Manager General Practice

Bayview Family Practice -
Ballyshannon, County Donegal

Quick apply

Job details

Full-time
€33,882.54–€37,440.19 a year
10 days ago

Benefits

Company pension
Sick pay
On-site parking

Qualifications

Management
English
Microsoft Office
Computer skills
Leadership

Full job description

We are looking for an enthusiastic, proactive, and forward-thinking operations manager to work closely with our finance manager and help shape the future of our practice.

We are a tight-knit, busy clinical training practice based across two locations, Bundoran and Ballyshannon, in South Donegal with excellent public transport links and easy access to local amenities. Having grown and expanded in recent years to a 10 GP partner practice, our team is committed to building upon the high-standard service provided over the past 30+ years.

ABOUT THE ROLE:

The Operations manager will oversee the daily operations and administration of the practice working closely with the finance manager who oversees the finances of the practice. You will manage and support staff, and ensure a seamless, positive experience for every patient connecting with our clinic.

Remuneration: Competitive salary commensurate with experience.

Key Responsibilities:

Operations & Workflow Management

Oversee day-to-day operations to ensure smooth workflows, high-quality administrative support for clinicians, and excellent patient service.
Develop, implement, and refine standard operating procedures to continuously optimise practice efficiency.
Manage and address patient feedback and complaints with professionalism.
Schedule, organise, and attend practice and partner meetings with responsibility for minutes
Maximise the use of IT systems (and developing procedures to ensure the effective running of the practice information systems)

Team Leadership & HR

Lead, coach, and develop the administrative team. Manage rotas, performance, and training. Build a culture of professionalism, accountability, and excellent service.
With appropriate input from GP partners and staff set strategic and annual goals and objectives for the practice.
Improve systems and timely implementation of agreed objectives.
Directly manage, develop and motivate staff, with the aim of building an effective and engaged team.
Provide leadership to the team, through regular meetings, objective setting, and effective communication.
Identify and appointment of new staff as required.
Induct new staff, clinicians and locums into practice processes.
Manage admin roster, doctor and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirements.
Maintain adequate relief staff to cover holidays or absence, being aware of costs but also meeting business needs.
Define and maintain clear roles and responsibilities for practice staff and address all relevant human resource matters appropriately.
Identify and implement appropriate training needs of practice staff.
Conduct annual staff appraisals for admin and nursing staff in conjunction with relevant parties.
Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.
Establish appropriate policies and procedures for the practice and ensure staff are adequately trained on these.
Maintain ongoing compliance to agreed policies and procedures.
Promote continuous improvement in systems and elimination of all non-value adding activities.
Facilitate practice meetings between practice staff and GPs.
Instigate appropriate improvement /change projects to achieve practice goals and objectives.

Key Skills

Proficient computer skills, including working knowledge of Microsoft Office Suite, Patient Management Software, e-mail systems, and web-based programs
The ability to remain calm, professional and polite in dealing with patients and colleagues
Be professional in your approach to your work; honest, reliable, trustworthy and respectful
Build and maintain good relationships with colleagues
Aim to communicate well with people at all levels
Welcome and embrace change, with a positive attitude
Be motivated to learn and develop
Support, encourage and motivate others

Experience:

General Practice: 1 year (preferred)
Management: 2 years (required)

Language:

English (required)

Work authorisation:

Ireland (required)

Pay: €33,882.54-€37,440.19 per year

Benefits:

Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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Operations/Duty Manager General Practice

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