The Operations Manager is accountable for the end-to-end performance of warehouse operations, delivering safe, efficient, and cost-effective service to a high-expectation retail customer.
The role is both inward-facing and outward-facing, requiring strong leadership of internal teams while acting as a senior operational interface with the customer and wider stakeholders.
Leading by example, actively promotes and fosters a culture where health & safety, hygiene, quality, and customer service are of the highest priority.
Reporting & Scope
Reports to: Site Manager
Direct reports: Team Leaders, Supervisors, Duty Managers, Operational Support
Environment: High-volume, time-critical retail distribution
Customer profile: Demanding, service-driven, performance-focused
Key Performance Indicators
Inward-Facing (People & Operations)
Lead and develop operational teams to deliver daily, weekly, and peak plans
Own labour planning, shift structures, productivity, and cost control
Drive health & safety compliance and a strong safety culture
Manage performance through KPIs, coaching, and structured reviews
Ensure accurate execution across inbound, outbound, inventory, and replenishment
Champion continuous improvement, standard work, and operational discipline
Ensure effective use of WMS / SAP and internal systems
Outward-Facing (Customer & Stakeholders)
Act as a key operational contact for a high-expectation retail customer
Translate customer demand, forecasts, and priorities into executable plans
Lead discussions on service level, capacity, constraints, and recovery actions
Manage escalations professionally while balancing service, cost, and risk
Represent operations in reviews, audits, and peak readiness forums
Work cross-functionally with Transport, Inventory, IT, Finance, and HR
Experience Required:
5+ years' experience in logistics or warehouse operations
Proven people-management experience in a live, fast-paced environment
Strong understanding of operational KPIs, labour planning, and cost control
Experience with WMS / ERP systems (SAP desirable)
Ability to move confidently between warehouse detail and customer-level discussion
Strong communication, decision-making, and problem-solving skills
Who We Are
We are the largest independent Irish provider of Logistics, and Sales and Marketing. Our company values represent all our combined views and feelings about who we are and our culture here at Primeline. Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles. Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.
What We Do
We move 1 million boxes per week, we have over 100,000 square foot of warehousing and we employ over 600 direct employees across the Primeline Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co. Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland. We proudly service over 4500 retailers.
Where We Are Going
We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer blue chip companies and multinational brands and growing new business which by providing best brand execution will be key to our success. We will build the best r partnerships with our principles and customers and we will continue to drive a values-based culture.
