Find It support Jobs in Galway County Galway

Service Desk Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Windows
- Business
IT Support Partner
Trane Technologies —Galway, County Galway
- Full-time
- Software troubleshooting
- Customer service
- English
Onsite Workspace Specialist
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Bar
- Windows
ADMINISTRATOR
The Rehab Group —Galway, County Galway
- €33,655–€45,533 a year
- Full-time
- No degree
- IT
- Negotiation
- Annual leave
- Employee assistance program
1d
L2 IT Technician Team Lead
SGS —Galway, County Galway
- Full-time
- English
- Windows
- Team management
Quick apply
4d
Internal Auditor (IT)
Dexcom —Athenry, County Galway
- €43,095–€55,770 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant Support Administrator – Permanent, 37 hours per week
Blackrock Health Galway Clinic —Galway, County Galway
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Quality Assurance Specialist Intern
SOTI Inc. —Galway, County Galway
- Full-time
- Azure
- AWS
- Analysis skills
Customer Success & Onboarding Specialist (SAAS/ERP)
Ordorite Software —Galway, County Galway
- Full-time
- ERP systems
- English
- No degree
- Annual leave
Quick apply
10d
Server & Systems Administrator
Dexcom —Athenry, County Galway
- €54,995–€71,170 a year
- Full-time
- Serving
- Computer Science
- Software troubleshooting
Domestic Abuse Services - Outreach Support Worker
COPE Galway —Galway, County Galway
- Part-time
- No degree
- Organisational skills
- Communication skills
Technical Writer
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
AI Content Operations Specialist (12 month Fixed-Term Contract)
Diligent Corporation —Galway, County Galway
- Sales
- Project management
- No degree
- Annual leave
Quick apply
Call Centre/Trainee Optical Assistant
Specsavers —Galway, County Galway
- €14.35 an hour
- Full-time
5d
IT Business Relationship Manager
Information Technology Senior Management Forum —Finisklin, County Galway
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
2d
Customer Service Representative - Galway
Smyths Toys —Galway, County Galway
- €28,665 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Store discount
- Annual leave
Customer Delivery Driver - Galway Centre
Tesco Ireland —Galway, County Galway
- €18.24 an hour
- Full-time
- Communication skills
- Employee assistance program
Data Engineer
MetLife —Galway, County Galway
- €44,900–€59,900 a year
- Full-time
- Azure
- Computer Science
- Engineering
Software Dev Ops Engineer I
Medtronic —Galway, County Galway
- €44,240–€66,360 a year
- Full-time
- Computer Science
- DevOps
- AWS
1d
Regional Education Officer (West/Southwest Region)
Water Safety Ireland —Galway, County Galway
- €31,000–€47,000 a year
- Work from home
- Sick pay
Quick apply

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Service Desk Analyst

Planet -
Galway, County Galway

Apply Now

Job details

Full-time

Qualifications

Jira
Hospitality
Windows
IT support
ServiceNow
Business
Communication skills
Active Directory
VPN

Full job description

remote type

Hybrid

locations

Galway - Ireland

time type

Full time

posted on

Posted 24 Days Ago

job requisition id

JR11874

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview:
This role is the first point of contact for Planet’s global workforce, handling inbound incidents and service requests across phone, chat, self-service portal, and email. Day to day, you will triage and log every contact, resolve as much as possible at first contact, and escalate cleanly so colleagues stay productive and services meet their SLAs.

What you will do:

First-line support — Act as the single point of contact for incidents and service requests via phone, chat, self-service portal, and email; own each ticket to resolution or escalation.

Triage & logging — Accurately log, categorise, and prioritise every contact in the ITSM tool (Jira Service Management), capturing clear and actionable detail.

First-contact resolution — Resolve common endpoint, account, connectivity, and application issues using knowledge articles and standard operating procedures.

Identity & access — Handle password resets, MFA, account unlocks, and access requests in line with Joiner-Mover-Leaver and security policy.

Escalation management — Escalate to L2/L3 teams and third-party vendors with complete diagnostics; track to closure and keep users updated.

SLA & queue management — Work to agreed response and resolution SLAs; monitor the queue and manage personal workload to target.

Knowledge & self-service — Create and improve knowledge articles and drive self-service adoption to deflect repeat contacts.

Customer experience — Deliver friendly, professional support and maintain high customer satisfaction (CSAT) through clear communication.

Asset accuracy — Keep asset and configuration records up to date at the point of contact for starters, leavers, and hardware moves.

Success Measures

First point of contact for Planet’s global colleague base; consistently high first-contact resolution and CSAT, with tickets logged accurately and resolved or escalated within SLA.

Who you are:

Experience in a service desk or first-line IT support role, ideally within a global or regulated organisation.

Strong working knowledge of Windows 10/11, Microsoft 365, and common business applications.

Familiarity with Active Directory / Entra ID account administration (unlocks, resets, group membership).

Confident using an ITSM ticketing tool such as Jira Service Management or ServiceNow.

Understanding of ITIL incident and request management fundamentals.

Excellent telephone manner and written communication with a customer-first mindset.

Able to follow SOPs and knowledge articles precisely and work to defined SLAs.

Basic troubleshooting of hardware, connectivity, VPN, and mobile devices.

ITIL Foundation certification desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Apply Now

Refine Your Search

it support jobs in galway county galway

Service Desk Analyst

IT Support Partner

Onsite Workspace Specialist

ADMINISTRATOR

L2 IT Technician Team Lead

Internal Auditor (IT)

Consultant Support Administrator – Permanent, 37 hours per week

Quality Assurance Specialist Intern

Customer Success & Onboarding Specialist (SAAS/ERP)

Server & Systems Administrator

Domestic Abuse Services - Outreach Support Worker

Technical Writer

AI Content Operations Specialist (12 month Fixed-Term Contract)

Call Centre/Trainee Optical Assistant

IT Business Relationship Manager

Customer Service Representative - Galway

Customer Delivery Driver - Galway Centre

Data Engineer

Software Dev Ops Engineer I

Regional Education Officer (West/Southwest Region)

I want to receive the latest job alerts for it support in galway county galway

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