Find Remote support engineer Jobs in Galway, G

Technical Support Engineer (Customer Support)
Magnus Monitors —Galway, County Galway
- €30,000–€38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
AppOps Support Specialist
Planet —Galway, County Galway
- Weekend availability
- Computer Science
- Windows
- Bachelor's degree
EPOS Engineer
Tillex —Galway, County Galway
- €29,323.73–€40,000.00 a year
- Full-time
- Hospitality
- Software troubleshooting
- Customer service
Quick apply
2d
Software Engineer, iOS Core Product - Galway, Ireland
Speechify —Galway, County Galway
- €30,000–€120,000 a year
- Remote
- Doctoral degree
- Communication skills
13d
Analytics Engineer
CitySwift —Galway, County Galway
- Hybrid work
- Computer Science
- SQL
- No degree
- Annual leave
- Life insurance
Quick apply
Join AECOM's growing Transportation Team in Ireland
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Leadership
13d
M365 & Collaboration Analyst
Planet —Galway, County Galway
- Full-time
- Hybrid work
- Hospitality
- Microsoft Office
- SharePoint
1d
Advisory Consultant - Procurement
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Construction experience
- Communication skills
Trainee Equipment Maintenance Technician
Celestica —Galway, County Galway
- €36,000–€42,000 a year
- No degree
- Communication skills
Principal Environmental Consultant (EIA Projects)
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Principal Software Engineer - MLOps
Liberty IT —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Project Design Engineer - REF: 2518
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Project Manager REF: 2617d
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Senior Process Engineer - Water
AtkinsRéalis —Galway, County Galway
- Full-time
- Hybrid work
- Project management
- Construction experience
- Leadership
12d
Senior Product Designer
Liberty Information Technology —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Deputy Client Account Manager - Water
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- No degree
- Contracts
Intermediate Mechanical Engineer
EDC Engineering Design Consultants LTD. —Galway, County Galway
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Work from home
Quick apply
Payroll Supervisor (f/m/d)
TE Connectivity —Galway, County Galway
- Oracle
- Customer service
- Microsoft Office
- Wellness program
- Employee stock purchase plan
8d
Principal Software Engineer - MLOps
Liberty Information Technology —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Senior Design Engineer (Energy & Utilities) - REF: 2621c
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Employee assistance program
Quick apply

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Technical Support Engineer (Customer Support)

Magnus Monitors
Galway, County Galway

Quick apply

Job details

Full-time
€30,000–€38,000 a year

Qualifications

Computer Science
Internet of things
Technical support
Master's degree
Bachelor's degree
Remote access software
Help desk
Information Technology

Full job description

Technical Support Engineer - Job Description

About Us

Magnus Monitors is a leading-edge IoT start-up company and we're passionate about revolutionising the telemetry industry by leveraging our IoT enabled solutions powered by an AI based data analytics platform. Our Award-winning solutions are revolutionising the Smart Tank Telemetry industry with our advanced radar-based monitors.

Recognised as the leading innovator in our field, we’ve grown rapidly over the past three years, working with industry leaders to perfect our service offerings. We’re now expanding rapidly across the UK, Europe and beyond , we are looking for a tech-savvy professional to share our vision, to help us spearhead our growth into greenfield markets. If you’re passionate about taking cutting-edge solutions to market and building something from the ground up, we want you on our team!

Role Overview

Working with our Technical Support team leader and the senior management team, you’ll be responsible for enhancing our existing customer support operations for our MAGNUS Smart Tank Telemetry solutions across the Irish, UK and EU markets, and will play a crucial role in enhancing our support customer support capabilities as we grow the existing technical/application support team by utilising new tools including AI tools to enhance and automate our tech support functions, helping to foster strong client relationships, and contribute to supporting our growing customer base in the UK, EU and beyond.

Duties and Responsibilities

Primary responsibility will be to provide both the Post Sales Pre Sales Applications Support operations on behalf of MAGNUS Monitors. Reporting to the Head of Operations responsible for the Technical Support function , the role of support Specialist will include the following Objectives, Duties and Responsibilities :

Objectives of this Technical Support role;

Ensure operational excellence
Meet targets for customer response times and customer satisfaction expectations
Continually improve knowledge of industry
Help create and maintain our knowledge database
Explain technical concepts to stakeholders
Develop ideas to improve on existing product offerings

Duties and Responsibilities;

Technical Support (Post Sales Focus)

Taking ownership of customer issues reported and seeing problems through to resolution, by executing and implementing Technical Support process and procedures and acting as the primary technical support liaison between the company and our customers , working to resolve customers' problems via various means , phone, email, WhatsApp, video call .
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams, as a team member you are responsible for Technical Support operations, while contributing to the company’s other technical support and engineering employees to evaluate and prioritize customer support cases and work to encourage timely resolution of any such issues that may arise.
Evaluate the ongoing MAGNUS platform service performance by analysing and interpreting data and metrics on daily / weekly basis
Manage and/or execute the necessary programming , administrative and configuration tasks to maintain the optimum performance of the Magnus Monitors Cloud Service Platform
Assist the technical support team in managing the Technical Service relationships with Reseller Partners, Customers and vendors

Technical Support (Pre Sales Focus)

Assist in planning and executing any Reseller / Customer product trial activities
Assist with the onboarding training of New Reseller Partners Customers with a key emphasis the planning and execution of partner training programs (solutions’ technical training ) to maximise their effectiveness in supporting our solutions.
Assist as necessary in the process of implementing new Reseller Partner Agreements
Provide input into New Product Planning Process as required
Assist with Product QA and Testing , especially New Product launches as required

General Duties Responsibilities

Communicate and engage positively with all internal groups, including technical support, sales, engineering, and the executive management team as your work duties determine
Track and manage your work record via portal and trouble ticketing system
Submit any business expenses in an accurate and timely manner
Write and submit technical reports to the management as requested
You will be responsible for maintaining good relations on behalf of the Company with all external Clients and Suppliers of the company.

Skills and Qualifications

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot complex technical issues
Strong lateral-thinking skills
Ability to work independently
Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
Ability to provide step-by-step technical help, both written and verbal
BS /MSc degree in Information Technology, Computer Science or relevant field
Mandatory the successful candidate must already have an established right to work and reside within the EU/EEA ,

Why Join Us?

Be part of our business scaling journey, with the opportunity to shape the future of our customer /technical support organisation.
A dynamic and energetic startup culture that fosters creativity, collaboration, and innovation.
Significant growth opportunities, with a clear path for advancement as we expand our team in the years ahead.
The chance to work with a game-changing product, already recognised with multiple industry awards.
During the mandatory probationary period this job role shall be require the successful applicant to report for work at Magnus Monitors Galway office , however following successful completion of the probation period the company will consider a a Hybrid working model.

Compensation

Competitive market salary rate - reflecting the experience of the successful candidate
Salary guide range ; €30,000 to €38,000 , the starting salary will reflect the previous experience of the successful candidate

How to Apply

If you are a highly motivated technical support professional with a strong work ethic and a desire to contribute to a dynamic team at a fast growing IoT based tech company based in Galway Ireland , we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and outline the reason for your interest in this position.

Magnus Monitors, Unit 39, Briarhill Business Park, Ballybrit, Galway, Ireland. H91 Y2YF.

www.magnusmonitors.com

Quick apply

Refine Your Search

remote support engineer jobs in galway, g

Technical Support Engineer (Customer Support)

AppOps Support Specialist

EPOS Engineer

Software Engineer, iOS Core Product - Galway, Ireland

Analytics Engineer

Join AECOM's growing Transportation Team in Ireland

M365 & Collaboration Analyst

Advisory Consultant - Procurement

Trainee Equipment Maintenance Technician

Principal Environmental Consultant (EIA Projects)

Principal Software Engineer - MLOps

Project Design Engineer - REF: 2518

Project Manager REF: 2617d

Senior Process Engineer - Water

Senior Product Designer

Deputy Client Account Manager - Water

Intermediate Mechanical Engineer

Payroll Supervisor (f/m/d)

Principal Software Engineer - MLOps

Senior Design Engineer (Energy & Utilities) - REF: 2621c

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