Find Front office manager Jobs in Galway, G

Guest Relations Manager
Glenlo Abbey Hotel and Estate —Galway, County Galway
- Part-time
- English
- Hotel
- Wellness program
- Employee assistance program
Quick apply
5d
Lead Internal Auditor
Dexcom —Athenry, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Front Office Manager
Dalata —Galway, County Galway
- Full-time
- Hotel
- No degree
- Organisational skills
- Employee assistance program
Quick apply
1d
Internal Auditor (IT)
Dexcom —Athenry, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Product Designer
Liberty Information Technology —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Valet / Porter / Concierge Team Member
Hawthorn by Galway Bay —Oranmore, County Galway
- From €14.70 an hour
- Part-time
- Hotel
- Supervising experience
- Guest services
- Wellness program
- Employee assistance program
Quick apply
Senior Product Designer
Liberty IT —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Food & Beverage Duty Manager
Eyre Square Hotel —Galway, County Galway
- Full-time
- English
- Hotel
- Supervising experience
Quick apply
1d
Quality Technician 3 Back End Nights
Dexcom —Athenry, County Galway
- 12 hour shift
- Microsoft Office
- Computer skills
- Manufacturing

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Guest Relations Manager

Glenlo Abbey Hotel and Estate -
Galway, County Galway

Quick apply

Job details

Part-time | Full-time
5 days ago

Benefits

Wellness program
Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site parking

Qualifications

English

Full job description

Glenlo Abbey Hotel and Estate located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 73 bedrooms, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, Pullman Restaurant (1 Michelin star), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and Trackman 21 bay driving range.

MAIN PURPOSE OF THE ROLE: Responsible for developing and maintaining the acknowledgment of all Top VIP guests visiting the property. Ensure all departments are aware of all VIPs’ needs prior to arrival in order to ensure unique, memorable and personal experiences. Create loyal versus satisfied guests. Responsible for teaching and continuously energizing the Guest Relations process throughout the hotel. Monitor quality assurance by amalgamating all guest feedback and implement strategies to improve the overall hotel results.

Your Responsibilities:

Teach and continuously energise the Guest Relations processes and the importance of personalising our service throughout the property
Maintain the VIP treatment plan over the hotel and ensure it is respected.
Maintain amenity program offer.
Take ownership of all VIP`s organizing their stay, amenity program, pre-contact and coordinate all information and preferences with other departments
Meet repeat guests upon arrival to hotel and, whenever possible, build relationship with key Guests.
Manage all guest feedback received from all channels both online and offline, ensuring trends are swiftly identified and information is appropriately shared internally.
Be a key driver in the hotel upselling programme and incremental revenue programme and ensure training is conducted for all new recruits in a timely manner.
Be involved as part of the hotels Quality Management team and be a key player in implementing process improvements throughout the Front office departments.
Set and achieve departmental goals and contribute to achievement of hotel long and short-term goals.
Ensure systems exist and are followed to identify departmental training needs and that training is carried out to address these needs.
Conduct internal audits to ensure that standards of performance are being maintained. Communicate results to the team and plan corrective action on an individual or departmental level if the results fall below expectations.

What we offer:

Competitive Salary

Meals whilst on duty in our employee restaurant

Complimentary provision of uniforms

Excellent Employee discount in all MHL Hotels and SLH Worldwide.

Health & Wellness Benefit

Employee Recognition Awards

Career Progression

Recommend a Friend scheme

Travel and Bike to Work – Tax saving Scheme

Job Types: Full-time, Part-time

Benefits:

Bike to work scheme
Company events
Employee assistance program
On-site parking
Wellness program

Experience:

Spa Therapy: 1 year (preferred)

Language:

English (preferred)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in galway, g

Guest Relations Manager

Lead Internal Auditor

Front Office Manager

Internal Auditor (IT)

Senior Product Designer

Valet / Porter / Concierge Team Member

Senior Product Designer

Food & Beverage Duty Manager

Quality Technician 3 Back End Nights

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