Find Customer success manager Jobs in Galway, G

Customer Success & Onboarding Specialist (SAAS/ERP)
Ordorite Software —Galway, County Galway
- Full-time
- Remote
- ERP systems
- English
- No degree
- Annual leave
Quick apply
19h
Business Development Manager
Overland Ireland Tours —Galway, County Galway
- Weekend availability
- Hospitality
- Sales
- Marketing
Quick apply
10d
Senior Account Manager
The Knot Worldwide —Galway, County Galway
- €40,000–€51,000 a year
- Google Suite
- Salesforce
- Analysis skills
Quick apply
Senior Operations Program Manager
Medtronic —Galway, County Galway
- €102,880–€154,320 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
13d
EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Operations Specialist | Galway, Ireland
Mapon —Galway, County Galway
- From €45,000 a year
- Full-time
- Microsoft Outlook
- English
- Accounting
- Work from home
- Referral programme
Quick apply
19h
Project Manager
MBRYONICS —Galway, County Galway
- €75,000–€95,000 a year
- Full-time
- Engineering
- Research
- Master's degree
Manager, Finance - PACS Mature Markets
ASSA ABLOY —Galway, County Galway
- Oracle
- English
- Finance
- Annual leave
Customer Advocate (French Speaking)
ASSA ABLOY —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Sales Manager
Radius Limited —Galway, County Galway
- €45,000–€55,000 a year
- Full-time
- Leadership
Quick apply
Graduate Management Trainee - Galway
Enterprise Mobility —Galway, County Galway
- Full-time
- Management
- Customer service
- Bachelor's degree
Sales Account Specialist
The Knot Worldwide —Galway, County Galway
- Sales
- Customer service
- Salesforce
Quick apply
Front Office Manager
Dalata —Galway, County Galway
- Full-time
- Hotel
- No degree
- Organisational skills
- Employee assistance program
Quick apply
Trade Compliance Project Manager
ASSA ABLOY —Galway, County Galway
- Part-time
- Oracle
- ERP systems
- English
- Annual leave
Financial Operations Intern
Wayfair —Galway, County Galway
- €27,250 a year
- Full-time
- Remote
- Microsoft Excel
- English
- Microsoft Office
- Work from home
14d
Territory Manager in Training -Life Science
Ecolab Inc. —Galway, County Galway
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
Store Manager - Galway (Full-Time)
Pandora Jewelry —Galway, County Galway
- Full-time
- Sales
- Merchandising
- Employee discount
Territory Manager in Training (Generalist)
Ecolab Inc. —Galway, County Galway
- Full-time
- Sales
- Cleaning
- IT
- Life insurance
EMEA Revenue Operations & Finance Manager
MathWorks —Galway, County Galway
- Sales
- ERP systems
- English
Collections Advisor
Radius Limited —Galway, County Galway
- Full-time
- Customer service
- Communication skills
- Fuel card
- Employee assistance program
Quick apply

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Customer Success & Onboarding Specialist (SAAS/ERP)

Ordorite Software
Galway, County Galway

Quick apply

Job details

Full-time
19 hours ago

Benefits

Annual leave
Company pension

Qualifications

ERP systems
English
Customer relationship management
POS
Organisational skills
Retail management

Full job description

Customer Success & Onboarding Specialist (SAAS/ERP)

Location

Ordorite HQ, Galway City Centre - Office Based.

About Ordorite

Ordorite builds cloud-based ERP and retail management software for furniture, bedding and flooring retailers. Our platform, OrdoConnect, runs everything from point of sale and stock control to delivery routing and after-sales service, and is used by retailers across Ireland, the UK, North America, UAE & Australia.

When a retailer moves to Ordorite, they're replacing the system their entire business runs on. Getting that transition right is the single biggest factor in whether they stay with us and grow with us - and that's what this role is for.

This role is based at our Galway city HQ, working alongside the wider team. You'll be in front of customers regularly, so travel to sites across Ireland and the UK is a necessary part of the job.

The role

You'll own the customer journey from the moment a deal is signed: kick-off, scoping, data migration, configuration, training, go-live and the critical first months afterwards. You'll be the customer's main point of contact throughout, and the person accountable for getting them live, confident and using the platform properly.

This is a hands-on, customer-facing role. You'll spend your time talking to store owners, operations managers and shop-floor staff.

What you'll do

Onboard new customers

Run project kick-off, agree the implementation plan and set expectations on timelines and responsibilities
Scope how each retailer works today — stock, sales process, delivery, after-sales — and map it into OrdoConnect
Manage data migration from the customer's legacy system, working with our technical team
Configure the platform to match the customer's setup, products and processes
Keep the implementation on schedule and flag risks early

Train and go live

Deliver training to owners, back-office teams and shop-floor staff, in person and remotely
Build simple, practical training materials and process guides
Run go-live support and be the first responder when issues arise in the opening weeks
Confirm the customer is genuinely using the system before signing off the implementation

Drive adoption and retention

Hold regular check-ins after go-live to track usage and surface problems
Identify features the customer isn't using and coach them into them
Spot upsell and expansion opportunities and pass them to the sales team
Act as the customer's advocate internally, feeding product issues and requests back to the team

Keep the process tight

Maintain accurate implementation records and status reporting
Track time-to-go-live and adoption metrics across your accounts
Contribute to improving how we onboard, so each implementation is quicker and cleaner than the last

What we're looking for

Essential

Experience in a customer-facing role — customer success, onboarding, implementation, account management, or retail
Confident dealing with business owners and staff at every level, including people who aren't comfortable with technology
Strong organisational skills — you'll run several implementations at once, each with its own moving parts
Comfortable learning software in depth and explaining it plainly
Excellent written and spoken English
Full driving licence, and willingness to travel to customer sites across Ireland and the UK

Highly desirable

Experience in the furniture, bedding or flooring industry
Background in retail operations, stock control, or point of sale systems
Previous experience implementing or supporting ERP, POS or retail management software
Experience working with customers in the UK or North America

What we offer

A clearly defined role with real ownership - these are your customers, start to finish
Performance reward tied directly to successful implementations
Company pension scheme and paid annual leave
A base at our Galway city HQ, working alongside the wider team, with flexibility around how your week is structured
Variety in the work - you won't be at a desk five days a week
A short decision-making chain and direct access to the product team

How to apply

Apply with your CV and a short note telling us about your experience with any of the essential or highly desirable skills above - for example, a customer you've taken through a difficult change or transition, and how you handled it.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in galway, g

Customer Success & Onboarding Specialist (SAAS/ERP)

Business Development Manager

Senior Account Manager

Senior Operations Program Manager

EMEA Customer Success Specialist - French Speaking

Operations Specialist | Galway, Ireland

Project Manager

Manager, Finance - PACS Mature Markets

Customer Advocate (French Speaking)

Sales Manager

Graduate Management Trainee - Galway

Sales Account Specialist

Front Office Manager

Trade Compliance Project Manager

Financial Operations Intern

Territory Manager in Training -Life Science

Store Manager - Galway (Full-Time)

Territory Manager in Training (Generalist)

EMEA Revenue Operations & Finance Manager

Collections Advisor

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