Find Trust and safety team lead, international Jobs in Dublin Airport County Dublin

Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Romanian Teacher - St. Andrew's College, Booterstown
St. Andrew's College, Booterstown —Booterstown, County Dublin
- €49.70–€56.48 an hour
- Leaving certificate
- No degree
- Wellness program
Quick apply
7d
Shift Supervisor
WinPower S.A. —Dublin, County Dublin
- €50,000–€75,000 a year
- Full-time
- English
- Supervising experience
- IT
Quick apply
Senior Analyst, Trust and Safety
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Doctoral degree
- Master's degree
- SQL
5d
Systems and Administrative Coordinator
Hanami International —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- English
- Microsoft Office
- Communication skills
Quick apply
15h
Strategic Operations Lead, Trust and Safety
Google —Dublin, County Dublin
- €138,000–€142,000 a year
- Full-time
- System design
- Bachelor's degree
- No degree
11d
EHR Ambulatory Team Lead
UPMC —Dublin, County Dublin
- Nursing
- Oracle
- System design
- Annual leave
18h
Trust and Safety Analyst, Egregious Harms Enforcement
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
4d
Senior Executive Assistant
Clio —Dublin, County Dublin
- €69,400–€94,000 a year
- Full-time
- Spanish
- Google Suite
- Communication skills
14d
Gold Appraiser
Gullstandard AS —Dublin, County Dublin
- €2,500–€10,000 a month
- Part-time
- English
- No degree
Quick apply
3d
Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
6d
Analyst in Hydromorphology and Flood Risk Management
JBA Consulting —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Microsoft Excel
Quick apply
Facilities Technical Team Lead,
OCS Group —DUBLIN 9, County Dublin
- Up to €65,000 a year
- Remote
- HVAC
- Annual leave
- Employee assistance program
Quick apply
11d
Sample Management Analyst
Eurofins Ireland PSS —Dunboyne, County Meath
- Full-time
- Customer service
- Business
- Communication skills
Quick apply
7d
Audit Trainee
McBrides Accountants LLP —Dublin, County Dublin
8d
Senior Learning Specialist - EMEA
Vantive —Dublin, County Dublin
- English
- Analysis skills
- Project management
Senior Retention Lead
Mifinity —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
TEAM LEAD – DEVELOPMENT PORTFOLIO
Plan International Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
Quick apply
Audit Director, Dublin
Hanami International —Dublin, County Dublin
- €90,000–€110,000 a year
- Weekend availability
- Leadership
- Communication skills
Quick apply
4d
Senior Counsel, International Commercial
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
Quick apply

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Trust and Safety Team Lead, International

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€63,000–€70,000 a year

Benefits

Work from home

Qualifications

French
Microsoft Excel
Order management system
Process improvement
English
E-commerce
SQL
Zendesk
German

Full job description

Location

Dublin, Ireland

Employment Type

Full time

Department

Trust & RiskInternational TnR Leadership

Compensation

€63K – €70K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.

Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Trust & Risk team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a leader of this team, you will be responsible for ensuring that our team of agents dig into every ticket to the lowest level of detail so they can best solve customer issues and provide critical user insights to the business. You’ll take those insights and make Whatnot 1% better every day by partnering with driving cross-functional teams to fix gaps in our product or experience that negatively impact our customers. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.

Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Drive accountability on policies and other guidelines
Manage T&S incidents on the platform
Create new and use existing reporting to identify areas to improve performance metrics and productivity
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
Identify and report on trends early and often.
Partner with training and content to reinforce compliance with new launches, processes, and policies.
Address and resolve critical issues from partners and other teams
Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs
Other ad-hoc project work as the business requires

Team members in this role are required to be within commuting distance of our Dublin, Ireland hub.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

You have 5+ years of trust, risk and safety support operations experience, the majority of which spent managing team KPIs.
You are an experienced leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights.
You have proven experience successfully co-ordinating business critical escalations to resolution
You are an owner, always looking for opportunities to better your work, team, product or customer experience
You have strong judgment and are comfortable making tough decisions that balance the trade-off between quality and quantity
You have knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets (Knowledge of SQL preferred)
You have experience in startups, marketplaces, or e-commerce (preferred)
You have worked within multichannel support operations (chat, email, sms, phone)
You have familiarity with working with large, diverse customer support, and operations organisations (preferred)
You have the flexibility to occasionally work evenings, holidays, and outside of standard schedule
You have fluency in either French or German languages, in addition to English (preferred)

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €63K - €70K

Apply Now

Refine Your Search

trust and safety team lead, international jobs in dublin airport county dublin

Trust and Safety Team Lead, International

Romanian Teacher - St. Andrew's College, Booterstown

Shift Supervisor

Senior Analyst, Trust and Safety

Systems and Administrative Coordinator

Strategic Operations Lead, Trust and Safety

EHR Ambulatory Team Lead

Trust and Safety Analyst, Egregious Harms Enforcement

Senior Executive Assistant

Gold Appraiser

Manager, Customer Service

Analyst in Hydromorphology and Flood Risk Management

Facilities Technical Team Lead,

Sample Management Analyst

Audit Trainee

Senior Learning Specialist - EMEA

Senior Retention Lead

TEAM LEAD – DEVELOPMENT PORTFOLIO

Audit Director, Dublin

Senior Counsel, International Commercial

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