Find Business support engineer Jobs in Dublin 8, D

Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply
7d
Enterprise Partner Manager - Ireland, Northern Europe
ClickUp —Dublin, County Dublin
- €180,000–€217,500 a year
- Full-time
- Sales
- English
- AI
- Annual leave
- Employee assistance program
Senior Pyspark Data Engineer - Assistant Vice President
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Data Analyst
Holafly —Dublin, County Dublin
- Remote
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Software Development Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Software Engineer
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Remote
- Bachelor's degree
- JavaScript
- Communication skills
- Annual leave
- Life insurance
IT Site Support Engineer | Cork
Philip Lee —DUBLIN 4, County Dublin
- Windows
- Computer networking
- SharePoint
Business Process Engineer
Elwood Roberts —Dublin, County Dublin
- €40,000–€70,000 a month
- Full-time
- Data analysis skills
- Analysis skills
- Project management
Quick apply
Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- AWS
Data Analyst
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Data analysis skills
- Annual leave
- Life insurance
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Manager, Account Executives, Startups
Anthropic —Dublin, County Dublin
- €265,000–€310,000 a year
- Sales
- Analysis skills
- Bachelor's degree
Data Steward, Re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- SQL
- AWS
AI Forward Deployment Engineer (AI FDE)
Photon —Dublin, County Dublin
- From €60,000 an hour
- Full-time
- Azure
- DevOps
- System design
- Relocation assistance
Quick apply
7d
Microsoft Support Engineer
Elwood Roberts —Dublin, County Dublin
- €300–€400 a day
- Full-time
- Azure
- Windows
- AWS
Quick apply
Commercial Counsel, EMEA
Anthropic —Dublin, County Dublin
- €165,000–€210,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Contracts

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Desktop & Site Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

business support engineer jobs in dublin 8, d

Desktop & Site Support Engineer

Desktop Support Engineer

Desktop Support Engineer

Enterprise Partner Manager - Ireland, Northern Europe

Senior Pyspark Data Engineer - Assistant Vice President

Data Analyst

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

Software Development Engineer

Technical Support Engineer

Software Engineer

IT Site Support Engineer | Cork

Business Process Engineer

Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)

Data Analyst

Digital Business Analyst

Manager, Account Executives, Startups

Data Steward, Re:Cycle Reverse Logistics

AI Forward Deployment Engineer (AI FDE)

Microsoft Support Engineer

Commercial Counsel, EMEA

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