Find Customer service Jobs in Dublin 24, D

Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Indoor Sales Representative- Office based
McSport —DUBLIN 22, County Dublin
- Full-time
- Sales
- Customer service
- Driving
Quick apply
Call Centre Agent - Breakdown Assistance
The AA Ireland —Dublin, County Dublin
- €27,750–€35,000 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Work from home
Quick apply
8d
CX Team Member
Foot Locker —DUBLIN 15, County Dublin
- €15.15 an hour
- Part-time
- Sales
- Annual leave
- Employee assistance program
Branch Administrator - Glasnevin
Brooks Timber & Building Supplies Ltd —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Employee assistance program
- Employee discount
Quick apply
Customer Service Executive
NSUS Limited —Sandyford, County Dublin
- €31,000–€34,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Employee assistance program
- Gym membership
Quick apply
10d
Quality Expert Reviewer - Hungarian/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Sales Assistant
Right Price Tiles & Wood Flooring —Ballyfermot, County Dublin
- From €28,500 a year
- Weekend availability
- Heavy lifting
- Sales
- Customer service
- Store discount
Quick apply
Retail Customer Service
Entain —Sallynoggin, County Dublin
- €14.96 an hour
- Overtime
- Cash handling
Retail Sales Assistant ( Vodafone )
Vodafone —Naas, County Kildare
- €29,500–€35,000 a year
- Weekend availability
- Sales
- Customer service
- Leaving certificate
- Store discount
- Wellness program
Quick apply
3d
Medical Receptionist
Errigal Surgery —Drimnagh, County Dublin
- €14.50–€17.00 an hour
- Part-time
- English
- Administrative experience
- Front desk
Quick apply
Quality Expert Reviewer - Ukrainian/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Customer Care Administrator
Drivalia (formerly ALD Automotive) —Stillorgan, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance program
Quick apply
13d
Beauty Expert - Dublin Airport
Benefit Cosmetics UK —Dublin, County Dublin
- Part-time
- Hospitality
- Sales
- Customer service
- Store discount
- Annual leave
Customer Services Specialist - AI
Teleperformance —Dublin, County Dublin
- €16 an hour
- Full-time
- Spanish
- Customer service
- English
8d
Quality Expert Reviewer - Romanian/English
Teleperformance —Dublin, County Dublin
- €39,998 a year
- Full-time
- No experience needed
- English
- No degree
- Annual leave
Quick apply
Quality Expert Reviewer - Portuguese (Brazilian)/English
Teleperformance —Dublin, County Dublin
- €42,667 a year
- Full-time
- English
- Annual leave
Quick apply
Outbound Sales Representative
O Sullivan Safety —Dublin, County Dublin
- €36,000–€45,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Employee discount
Quick apply
Receptionist / Patient Care Assistant Part-Time
Clane Chiropractic —Clane, County Kildare
- €15 an hour
- Part-time
- English
- Administrative experience
- Clinic
Quick apply
6d
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program

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Senior Customer Service Executive

McSport
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000 a year

Benefits

Company events
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
English
Zendesk
Communication skills
Microsoft Dynamics Navision

Full job description

Senior Customer Service Executive

Location: Ballymount, Dublin 12

Contract: Full-time, Permanent

Lead the Future of Customer Experience at McSport

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.

In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand.

If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you.

About Us

McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust.

With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms.

What You'll Be Doing

Customer Support & Engagement

Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels.
Provide timely, empathetic support and accurate information to customers.
Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact.

Collaboration & Problem Solving

Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively.
Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking.
Escalate issues where appropriate and follow through to ensure full resolution.

Technology & Innovation

Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve.
Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance.
Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table.

Customer Insight & Continuous Improvement

Track and report on common pain points, ticket trends, and service performance metrics.
Provide feedback to the leadership team to inform product, service, and process improvements.
Contribute to a high-performance culture where customer satisfaction is always the priority.

Who You Are

You'll be a great fit if you have:

2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution.
Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity.
Exposure to maintenance queries, spare parts, or installation support is a strong advantage.
Experience with Microsoft Navision (ERP) is desirable but not required.
An interest in sport and fitness is a bonus - but a passion for customer care is essential.

Skills You Bring

Excellent written and verbal communication skills (Fluent English essential).
Strong troubleshooting, prioritisation, and problem-solving abilities.
Calm under pressure, with the ability to juggle multiple tasks at once.
A natural collaborator who thrives in a team but can also work independently.
Comfortable with technology, systems, and learning new tools.
A sense of ownership, accountability, and pride in delivering outstanding service.
Proactive mindset with a desire to innovate, improve and evolve.

Why Join McSport?

We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers.

You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies.

What We Offer

Competitive salary
Company events and team socials
Employee discounts across all products
Wellness programme
On-site parking
Supportive, inclusive company culture
The chance to work with passionate people in a fast-growing, future-focused business

Additional Information

This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport.

Quick apply

Refine Your Search

customer service jobs in dublin 24, d

Senior Customer Service Executive

Indoor Sales Representative- Office based

Call Centre Agent - Breakdown Assistance

CX Team Member

Branch Administrator - Glasnevin

Customer Service Executive

Quality Expert Reviewer - Hungarian/English

Sales Assistant

Retail Customer Service

Retail Sales Assistant ( Vodafone )

Medical Receptionist

Quality Expert Reviewer - Ukrainian/English

Customer Care Administrator

Beauty Expert - Dublin Airport

Customer Services Specialist - AI

Quality Expert Reviewer - Romanian/English

Quality Expert Reviewer - Portuguese (Brazilian)/English

Outbound Sales Representative

Receptionist / Patient Care Assistant Part-Time

Customer Operations Manager

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