Overview:
This role will be fully site based at: - Dublin, Sandyford
Hybrid / Remote working not available
The hours of work are: - 40 hours, Monday to Friday – Office hours
Salary: - EUR €16.00, EUR €33,280.00/Yr.
Role Details:
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Provide high-quality customer support in a professional and customer-focused manner.
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Apply effective prompting techniques to generate insights, improve processes, and solve customer-related challenges.
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Work comfortably with evolving software tools and systems that are still under development.
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Identify usability challenges, provide structured feedback, and contribute ideas to improve products and processes.
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Analyse customer trends, feedback, and operational data to support continuous improvement.
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Maintain accurate records and ensure consistent delivery of excellent customer experiences.
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Excellent understanding of AI and LLM and working knowledge
Experience needed
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Call Centre / Office based Experience, preferably 2–3 years of customer support experience via phone, email, and chat.
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Experience working with direct consumers, in B2C environment; B2B is a distinct advantage. Skills & Competencies
Experience Preferred
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The ability to speak/write another EU language other than English as your first language. (German, French, Dutch, Spanish, Portuguese, Italian, Hungarian, Romanian, Polish)
Skills & Competencies
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Min C1 English language Requirements
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Strong critical thinking and analytical skills.
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Strong communication skills with a proactive and positive approach to tasks.
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High attention to detail and ability to maintain accuracy in a fast-paced environment.
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An effective team player who can also work independently.
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Proven ability to deal with problems and solve them effectively.
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Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
This is a sourcing ad for an upcoming opportunity. The role details and expected start date will be confirmed soon.
We will be in touch with suitable candidates as the position progresses.
