Find Customer service representative Jobs in Dublin 2, D

Junior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €33,000–€36,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Communication skills
- Free parking
- Employee assistance program
9d
Customer Service Representative
Fidelity International —Dublin, County Dublin
- €32,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Gym membership
Customer Service Agent
Excel Aviation —Dublin, County Dublin
- €31,000–€32,000 a month
- Weekend availability
- Leaving certificate
- No degree
- Employee discount
Quick apply
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
Customer Success Agent
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Software troubleshooting
- SQL
- Patient care
- Annual leave
- Work from home
Quick apply
Customer Service Agent - PART TIME - IRE
Swissport International AG —Swords, County Dublin
- €16.99 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance program
2d
CSR - Customer Service Representative
The Hammond Lane Metal Company —DUBLIN 22, County Dublin
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
4d
Customer Contact Agent
Cornmarket —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
5d
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Customer Service Advisor (FTC up to 12 months)
CMA CGM —Dublin, County Dublin
- Hybrid work
- Customer service
- Analysis skills
- IT
- Annual leave
- Employee assistance program
5d
Customer Service Agent
OUTsurance —DUBLIN 18, County Dublin
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Customer Care Agent
HomeSecure —Dublin, County Dublin
- €27,500–€31,625 a year
- Customer service
- English
- Free parking
- Annual leave
Quick apply
2d
Customer Care Representative
Siemens Healthineers —Dublin, County Dublin
- €35,000–€38,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
10d
Customer Support Administrator
CEC —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Customer Service Representative
Smurfit Westrock —DUBLIN 24, County Dublin
- €35,000 a year
- Full-time
- Annual leave
Quick apply
Customer Service Associate
Davy —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Client Services Coordinator
Spector —Dublin, County Dublin
- From €35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
10d
Member Services Advisor
Co-operative Housing Ireland —DUBLIN 15, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
2d

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Junior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€33,000–€36,000 a year
9 days ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Administrative experience
Bachelor's degree
Communication skills
Negotiation
Time management

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

We are seeking a Junior Customer Support Specialist to join our award-winning Customer Support Team. Customer Support Specialists are responsible for managing a large volume of customer contacts across multiple different channels and systems. The ideal candidates will be pursuing a university degree and seeking a position that can fit around their existing academic schedule. While experience in a Call Centre environment is beneficial it is not essential. We are seeking individuals who have a “Can do” attitude and “Step in when needed”.

What you'll do

Provide best-in-class customer support via Whatsapp, Facebook Messenger, Telephone and Email on behalf of Lidl Ireland & Northern Ireland.
Manage large amounts of incoming contacts from Lidl customers.
Deliver frontline customer support to maximise customer satisfaction and ensure resolution of enquiries at the earliest possible opportunity.
Meet KPIs – Follow established procedures for each service request, adhering to Key Performance Indicators (KPIS) such as Contact volumes, Call Quality and (AHT) Average Handling Time.
Use effective questioning skills to take ownership of customer queries/escalations and liaise with third party service agents in an efficient and atisfactory manner.
Responsible for resolving customer complaints/claims and ensuring the best possible resolution for both the customer and the company.
Work with various departments, systems and tools to help advise customers.
Collate and manage customer data and interactions using our internal CRM system Salesforce.
Be an advocate for the Lidl customer and ensure that the customer’s expectations are exceeded at every opportunity.

What you'll need

An excellent team player who is highly motivated and enthusiastic.
Excellent verbal and written communication skills.
A natural “people person” with the ability to communicate clearly in a positive, friendly and professional manner.
Excellent negotiation skills with a desire to resolve customer complaints/claims in a friendly and efficient manner.
Ability to work under pressure, maintain excellent attention to detail while also achieving targets.
Excellent prioritising and time management skills.
Strong administrative skills with excellent knowledge of Google Workspace.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€33,000 rising to €36,000 after 3 years
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

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customer service representative jobs in dublin 2, d

Junior Customer Support Specialist (12 Month Fixed Term)

Customer Service Representative

Customer Service Agent

Customer Experience Agent

Customer Care Advisor

Customer Success Agent

Customer Service Agent - PART TIME - IRE

CSR - Customer Service Representative

Customer Contact Agent

Customer Support Specialist (Spanish Speaking)

Customer Service Advisor (FTC up to 12 months)

Customer Service Agent

Customer Care Agent

Customer Care Representative

Customer Support Administrator

Customer Support Co-Ordinator

Customer Service Representative

Customer Service Associate

Client Services Coordinator

Member Services Advisor

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